Re: My blood is boiling
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The email address is freely available in the public domain so do not worry about sending an email. Then you can let us know how you got on. |
Re: My blood is boiling
Thanks Masque, I appreciate your help. ;)
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Re: My blood is boiling
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Good luck and I hope you get the resolution you are looking for. :) |
Re: My blood is boiling
Stick to you guns these big company's think they can rip of customers and getaway with it i had problems with virgin they promised me one thing but when i received my bill i was being billed wrong they basically called me a liar and to prove it which i did it gave me a lot of hassle and stress which virgin caused when their was no need for it they were in the wrong it took me about 4 months but finally i won i got what i was promised originally
its not the way to treat customers after being with sky 19 years and deciding to try virgin their seems to be a lot of Fan boys on this site that wont say a bad thing about virgin |
Re: My blood is boiling
If they agreed that the change wouldn't take affect until the point you asked for, but have changed it beforehand then you will have a case. There is no harm in contacting VM or going through their complaints procedure or emailing Neil Berkett.
There are a lot of very experienced, and incredibly helpful, staff members on here that do there very best to help people with their problems. And not because they have to, but because they want to. I understand your frustration about your situation (I had a similar thing with Tiscali, fought it and won) but the staff members on here do help. Without their valuable input this forum wouldn't be the same. |
Re: My blood is boiling
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Re: My blood is boiling
Hi everyone, thanks for everyone that gave valid and up to date info. I got a call from Virgin yesterday (a very nice gentleman) and everything is sorted out now. They are refunding me the full amount. Might have restored my faith in virgin a bit, but also showed me to never just listen to the customer service advisors but to take it further if I am not satisfied.
:D |
Re: My blood is boiling
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Re: My blood is boiling
when ever im not "happy" with the CS, i always email head office, unsure why.. but it always gets resolved. very annoying.
I've got another 1, £10 credit was added to my invoice this month, yet they still take full amount.. this was for a weeks downtime of internet.. |
Re: My blood is boiling
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