Domestic & General Insurance.
We have a few things insured through these guys ranging from the washing machine, Hoover, TV etc etc. Last week the Dyson we have decided to give up working, the missus gave Domestic and General a ring, she gave them our details, the woman on the other end of the phone said we'll get an engineer to ring you and make an appointment, within 2 hours he'd rung made an appointment and fixed it, he was over in Nottingham so he said he'll come and have a look at it, the motor had gone so he put a new motor in the Dyson and away it went, the missus was happy.
On Wednesday the washing machine went on the blink, here's me thinking Jesus what next it'll be out of action for a couple of weeks, we got on the phone to Domestic and General, they were spot on, they booked an engineer to come Friday morning, Friday morning first thing he was there a nice chap with a smile on his face, he got down to his job, I kept him going with tea and bacon sarnies, half an hour later it was working, sign here please he said jobs done the machine was like new. With so many stories flying about slamming insurance companies I thought this one would be a bit different regarding Domestic and General, they were spot on and nothing was to much trouble for them, I forgot the names of the people I spoke to in their call centre but the 2 engineers we had visit us Andy and Terry were super troopers, once again well done guys you'll keep getting my custom in future.:tu: :tu: :tu: :tu: :tu: :tu: :tu: :tu: :tu: :tu: Apparently all the major retailers use Domestic and General when the companies own guarantee expires so they must be good. |
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They sound like a good and genuine companyt who really do want to stick to the contracts set. So, how much did it cost you to be insured by them ? and has it actually paid itself back so to speak ?
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Domestic and General do offer comprehensive policies, and they cover accidental damage too so if you where moving your tv and dropped it they would replace old for new :)
I think Miele used them for extended W/tees and they only charged £15 for 5 years :) |
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Yeah we have a D&G policy covering stuff here, they've always been really good and the price is right :)
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I was talking to a lad on our street today about them, he'd bought a Bissel aquavac from Argos a few years ago the vacum broke down, Bissel went bankrupt ao he thought he'd shot it, he got in touch with Domestic and General who told him not to worry they'll get him a new one out to him within 5 working days, 2 days later he had a new Bissel hoover on his doorstep. Now thats what I call service. I reckon the money I've forked out on all the policies with Domestic and General have been paid back to me with service calls, to fix the washer I reckon you'd be looking at the £300 mark with parts and labour, the Dyson I'd say £200, I think I have my monies worth and long may it continue. |
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I first saw them recommended on some consumer programme or other. They recommended them very highly over the rip-off shop warranties (that were the subject of the programme).
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It is worth noting that in fact all Hoover washing machines have a five year parts warranty so you would only have had to pay for the labour;) , if you had sent for Hoovers own engineers that would have cost around £79.00. Hotpoint machines have had a five year warranty for over 20 years, if you keep your machine for ten years and pay £90 per annum that will cost you £810 excluding the first years g/tee. Even allowing for the poor quality of all sub £300 machines on the market, very few of them would cost anywhere near that in repairs over that period of time on average. I have said many times and I reiterate, maintenance contracts on domestic appliances are good news for the insurer and for the very small percentage of customers who actually benefit from them. They are poor value for the vast majority of people. That said D&G have a very good reputation within our trade. Our own machine, the ISE can be purchased for £390 or for £450, the latter price includes a full five year guarantee, now that is good value. :) |
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so we get what we pay for :) |
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Thanks Nidge - will look at D&G when we purchase white good in the future.
Anybody got an experience of "whateverhappens" insurance scheme - normally found when buying in Currys? |
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WEH is quite good actually. A lot better than the old DSG plans - apart from PC Performance.
Basically if your thing goes wrong (and it's something WEH covers) DSG have 21 days to repair it before you get it declared BER. Next day service if booked before 10am (subject to parts). |
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I don't know whether this link will work or not but
http://www.currys.co.uk/martprd/stor...ateverhappens1 (Currys.co.uk then click the WEH link and the terms/conditions) C+P here What does my whateverhappens Service Agreement protect me against? 1) With whatever happens you are protected for the following:
2) One number one call If your product breaks down please see the information below regarding how to arrange a repair and call whateverhappens customer services on 0870 600 1550. a) A visit within 2 working days If we can't solve your problem over the phone and you're calling about one of the products below we'll visit you according to the following visit schedule or at a later date that's convenient to you. Please call whateverhappens customer services on 0870 600 1550. A visit within 2 working days will not apply if you call on a Sunday or Bank Holiday. TVs over 17inches, Plasma and LCD TVs 24 inches and over, Hi-fis, Microwaves, Desktop PCs, Printers over £100, some fax machines, Sky Satellite, Dishwashers, Cookers, Fridges, Freezers, Fridge-Freezers, Washing Machines, Dryers and some Vacuum Cleaner brands. If you call before 6pm: We'll visit: Monday to Wednesday 2 days after your call Thursday On the Monday Friday or Saturday On the Tuesday Sunday On the Wednesday In some outlying areas of the UK the extra distance involved means that we'll service your product promptly but our 2 and 21 day promises won't apply. In some remote locations service will not be available. For more information please ask in-store or call whateverhappens customer services on 0870 600 1550. For PC base units if you call before 10am you will receive next working day service, calls made at the weekend will receive a service visit on the following Tuesday. A next day visit for PC Base units is dependent on the availability of the relevant spare parts. b) Courier Service For Laptops if we can't fix your product over the phone, we'll collect it the day after you call, or at a later date that's convenient to you, provided you call before 10am. Excludes Bank Holidays and Weekends. Please see the table below for the best time to call: If you call : We'll collect: Monday to Thursday Your product 1 day after your call Friday Your product on Monday Saturday Your product on Tuesday Sunday Your product on Wednesday In some outlying areas of the UK the extra distance involved means that we'll service your product promptly but next working day courier service will not be available. Please ask in store for details or call whateverhappens Customer Services on 0870 600 1550. If your projector, digital camcorder, camera, some fax machines and some vacuum cleaner brands needs repairing please call whateverhappens Customer Services on 0870 600 1550 and we'll arrange for your product to be sent to our repair centre, it will usually be the day after your call. c) Come into Store for Repair or Replacement Please return any of the following products to store for repair or replacement. If parts are needed for your product, it may need to be sent to a technical centre. Plasma and LCD TVs 23 inches and under, Electric Fires, VCRs, DVDs, TVs 16"and under and the following products over £100, Games Consoles, Telephones (not mobile), Hand-Held Games, other Small Appliances and some vacuum cleaners. c) Come into Store for Instant Replacement If your product qualifies for Instant Replacement and develops a technical fault simply return your product to your nearest store for a brand new replacement on the spot. . For Instant Replacement, we can’t help if your product breaks down as a result of mishaps. PRODUCTS PRICED BETWEEN £20 AND £100 WHICH QUALIFY FOR INSTANT REPLACEMENT Irons, Cooking Products (not microwaves), Personal Care Products, External Modems, Cameras, PC Keyboards, Web Cams, Telephones (not mobile), Kettles, Heaters, Joysticks, Organisers, Printers, Calculators, Headphones, Toasters, Fans, Mice, Hand-held games, Handheld PCs, PC Speakers, Scanners, Portable Audio and Hand-Held Liquid Display TVs. 3) What if my product can't be repaired? Sometimes, we won't be able to fix the problem there and then, but if we can't fix the problem within 21 days you may request a replacement product. A replacement within 21 days is subject to reasonable access to the product for repair. If you're away on holiday and we can't get access to the product we'll fix it when you return, however this will mean the 21 day replacement won't apply. 21 days will start from:
Sometimes it's very difficult to get hold of the right buttons, knobs and casing for damaged products. So that we don't disappoint please be aware that this may take longer than 21 days. When a product is still operational and safe to use a 21-day replacement will not apply. Usually the replacement will be in the form of vouchers to purchase a product of an equivalent specification. Occasionally a fully reconditioned product may be supplied. If your product is replaced your whateverhappens ‘pay as you go’ Service Agreement will end and you can purchase a new whateverhappens Service Agreement with your replacement product. 4) Will I get software support? Yes. For help and advice on your PC and its equipment, whether it's a hardware or software related problem, call Currys whateverhappens customer services on 0870 600 1550. It's open 365 days a year, 24 hours a day. 5) Will my Service Agreement protect my PC if I upgrade it? Your PC will be protected by your Service Agreement if you upgrade it. The upgrade hardware itself will be protected if it's supplied and fitted by a Currys, Dixons or PC World engineer. Present this document to the store to fill in the appropriate box at the time of fitting the upgrade to make sure it's protected. You won't be protected for:
6) What shall I do if my product breaks down outside the UK?
7) How do I amend my agreement details? If you need to amend any of your whateverhappens details please call whateverhappens Customer Services on 0870 600 1550. 8) Can I transfer my whateverhappens Service Agreement? You can transfer this Service Agreement to the new owner, free of charge. Write to Currys whateverhappens Customer Services with details of the new owner’s name and address. You will not be able to transfer your Service Agreement if you have purchased a whateverhappens ‘pay as you go’ Service Agreement. 9) Pay As You Go When you purchase a Currys whateverhappens pay as you go Service Agreement you will pay monthly by direct debit or credit card mandate, giving you product support for however long you need it. Currys whatverhappens will automatically renew your Service Agreement each month unless your product is replaced or you ask to cancel your whateverhappens Service Agreement. 10) Information you need to know The following items are not included::
To find out more
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If it gives you peace of mind then go ahead and waste your money. If you do have any nouse you will put the £4.50 in any form of savings account. The chances are heavily weighted in your favour. I have only been in the trade for 37 years, I and my colleagues all know that these contracts are the main source of income for the retail sheds, they make more money on these than selling you the appliance in the first place. Car insurance, a legal requirement, house, life, loss of earnings essential , domestic appliance cover, don't be daft people. If you know your legal rights any catastrophic failure would be covered by the sale of goods act. That protects you for between 5 and 6 years. Several of the major manufacturers have 5 year parts warranties on their appliances so even if the machine needed £300.00 worth of parts you would only pay the labour. I have posted on this subject on this forum several times in the past, you cannot say you have not been warned. :angel: ---------- Post added at 22:28 ---------- Previous post was at 22:12 ---------- Quote:
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