Cable Forum - Config file help

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Cable Forum (https://www.cableforum.uk/board/index.php)

- Virgin Media Internet Service (https://www.cableforum.uk/board/forumdisplay.php?f=12)

- - Config file help (https://www.cableforum.uk/board/showthread.php?t=33640483)

Lucifer1

26-10-2008 13:51

Re: Config file help

Quote:

Originally Posted by Gary L (Post 34661772)

It's not wrong, it's a lie.

So now your config file is 256 upload and you're on NTL network?
if they can change yours and they know that others are being short changed then it will be very interesting.

After the chat i has with CS im not on the 2 meg (M) package any more...

Lucifer

Gary L

26-10-2008 13:59

Re: Config file help

Quote:

Originally Posted by Lucifer1 (Post 34661783)

After the chat i has with CS im not on the 2 meg (M) package any more...

They give you 10 for free? :confused:

Milambar

26-10-2008 15:07

Re: Config file help

Ive contacted the ASA, ISPA regarding this, and suggested this story to www.theregister.co.uk.

Sorry guys, I know a substantial number work for VM, and I hold no grudges against you, I just dislike being mis-sold and short changed, and no, I can't go to another ISP, I live too far from any digitally enabled exchanges.

Gary L

26-10-2008 15:11

Re: Config file help

Quote:

Originally Posted by Milambar (Post 34661823)

I'm sure you're not the only one to have reported it :)
and it's only because as what you say, mis-sold and short changed.

r00t	26-10-2008 15:20

Re: Config file help

Good on you Milambar, well done for taking action rather than just bleating about it.
Let us know how you get on :tu:

Gary L

26-10-2008 15:26

Re: Config file help

Quote:

Originally Posted by r00t (Post 34661827)

Good on you Milambar, well done for taking action rather than just bleating about it

I reported it too :clap::hyper:

whydoIneedatech

26-10-2008 15:56

Re: Config file help

Quote:

Originally Posted by Gary L (Post 34661772)

So now your config file is 256 upload and you're on NTL network?
if they can change yours and they know that others are being short changed then it will be very interesting.

That I suspect is not at all possible as it is platform related.

---------- Post added at 15:56 ---------- Previous post was at 15:54 ----------

Quote:

Originally Posted by Gary L (Post 34661829)

I reported it too :clap::hyper:

Good for you, you probably do need to provide proof to them such as your bill and possibly a config screenshot.

Gary L

26-10-2008 16:18

Re: Config file help

Quote:

Originally Posted by whydoIneedatech (Post 34661842)

That I suspect is not at all possible as it is platform related

I know that there may be a reason, but the point is one gets more than the other, and they know they do it. they still sell it as that figure knowing that they are not giving it to some.
it's not a mistake, and it's not a mis-print.
they can give reasons even why it's not possible to give 256k to one and not the other, but at the end of the day it's happening and they don't say anywhere it is or might.

Upload is important now with STM, and they've already took 56k off you before they take some more when STM kicks in.

Quote:

Good for you, you probably do need to provide proof to them such as your bill and possibly a config screenshot.

The link to the page and screenshot from mate on NTL platform is all I sent in.

whydoIneedatech

26-10-2008 16:25

Re: Config file help

Quote:

Originally Posted by Gary L (Post 34661864)

The link to the page and screenshot from mate on NTL platform is all I sent in.

I do not know how they work and they may ask to see his bill as the config screenshot could be taken from a post.

But good luck with it anyway.

Gary L

26-10-2008 16:30

Re: Config file help

Quote:

Originally Posted by whydoIneedatech (Post 34661867)

I do not know how they work and they may ask to see his bill as the config screenshot could be taken from a post.

But good luck with it anyway.

A bill isn't going to show anything.
it's not as if it's not true is it, they are hardly likely to be told by Virgin that we give all NTL people the 256 and I don't know where you thought we don't :)

whydoIneedatech

26-10-2008 16:34

Re: Config file help

Quote:

Originally Posted by Gary L (Post 34661873)

A bill isn't going to show anything.
it's not as if it's not true is it, they are hardly likely to be told by Virgin that we give all NTL people the 256 and I don't know where you thought we don't :)

The bill is to prove he is a 2MB customer nothing more.

Gary L

26-10-2008 16:40

Re: Config file help

Quote:

Originally Posted by whydoIneedatech (Post 34661876)

The bill is to prove he is a 2MB customer nothing more.

Oh, well if they ask for it I can't see a problem with that.
but do you have to be a customer to complain anyway? :)

whydoIneedatech

26-10-2008 16:42

Re: Config file help

Quote:

Originally Posted by Gary L (Post 34661889)

Oh, well if they ask for it I can't see a problem with that.
but do you have to be a customer to complain anyway? :)

Well if you were not a customer then they would question why you want to complain as it would look suspicious.

Gary L

26-10-2008 16:47

Re: Config file help

Quote:

Originally Posted by whydoIneedatech (Post 34661893)

Well if you were not a customer then they would question why you want to complain as it would look suspicious.

Yeh, just like they do when Sky complains about Virgin, and Virgin complains about Sky :D

whydoIneedatech

26-10-2008 16:55

Re: Config file help

Quote:

Originally Posted by Gary L (Post 34661897)

Yeh, just like they do when Sky complains about Virgin, and Virgin complains about Sky :D

They are Multinationals not members of the public.

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