Re: The end is nigh
 

Our estimate was March - April 2012, let's hope it doesn't mean you will have 9 months of crap. :D

Re: The end is nigh
 

:D

I meant if its that old didnt you ask for a repull or have them check the cables?

From whats been said on here FTTP will cost you a bit. If your willing to pay thats up to you but if i was you and BT infinity was available to you id get in touch with them explain your previous issues, not VM. and say youll join if they sort you out a new repull from the cabinet. you could then try sneak in if they agree a repull for FTTP. wont be part of the free install but if they agree to a repull then paying extra for the change in cables might not be as much. MAYBE! no harm in trying.

Re: The end is nigh
 

By all means leave, but at least get a level of service whilst you wait to. I can't look into your account but if you PM me I might be able to offer some support.

Re: The end is nigh
 

I know how you feel slow... VM are big users of the "play stupid" until we upgrade UBR's. i.e. don't try to fix tough problems at all and just brush them under the carpet until the UBR is upgraded, hence why people had months of problems on the official forums.

Re: The end is nigh
 

Checking on Infinity it says:
Broadband option
Broadband speed range 56.9Mb download 20.0Mb upload
When you can get it Now

BT installed a new big cabinet together with a small one a few metres from my pole, I remember they also installed a new cable to the box at the time, was about 3 years ago. Overall I am about 1 1/4 miles from the exchange but only about 30 metres from the cabinets. The map also says that the Oldham exchange is FTTP ready.
Infinity does look better priced though. ;)

Re: The end is nigh
 

id get in touch with them and get a rep out. someone senior in your area would do nicely. see my above post

Re: The end is nigh
 

Why would they send someone 'senior' out for a standard residential customer prospect?

Re: The end is nigh
 

wont be standard though ;)

Re: The end is nigh
 

Standard Infinity, though..

Re: The end is nigh
 

PM'd.

Re: The end is nigh
 

the OP isnt looking for the standard install though. either way he needs someone out as his cables the cab to house look like an issue unless of course the old ADSL product he had was illmanaged likewise the network.

Re: The end is nigh
 

I doubt if BT suddenly upping the anti making VM rush to increase their speeds has helped the situation, Engineer who came here looked totally fed up.

Re: The end is nigh
 

But he is still just a standard residential customer who has a cabling problem - why would BT send out a senior person, rather than an engineer?

Re: The end is nigh
 

thats what i meant sorry. senior to a normal sales rep.

Re: The end is nigh
 

I'm not supprised if the guy who came round looked fed, if he works for McNicolas on behalf of Virgin Media, they have some very big pay issues, and managers that just crack the whip, if you were working 12 hour days and getting between £220 and £270 for the plesure you'd be a bit fed up.

With the added factor that the paper work is, 50% of the time, wrong. Added with working tuesday to saturday working 2 6 day weeks in a month and just you try booking holidays with them, it's allways a BIG NO.

And if you are getting work done in the Bournemouth area, ask about the Team Manager, the grumpiest so and so you have ever met, with a just get it in and done attitude, with no regard for anything past his bonus, btw he got fired as an installer, then hired as a manager when McNicolas got the new contract.