Re: Ugly exterior cable installation
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While I have got some very valuable technical information from this forum, I feel like I have stumbled into a cable-installers union. It's not unusual for people who work in a particular industry to see the issue from their own experience and point of view. But please remember, I am not part of your industry. As a layman I was not aware from looking at other houses in the street what cables were associated with which particular broadband provider. I got my knowledge from putting in my post code and realising our building was not connected whereas the house next door was. From further reasearch I discovered that the previous freeholder of our building did not reply to the fibre optic company at that time when asked for permission. Later on we were able to take over the freehold because ownership had lapsed. If my neighbour has painted his Virgin black cables white, how am I to know this? Let me say again, I am NOT blaming the installers. I am saying that after the survey, that someone at management level at VM should have pointed out to me that black cables would criss-cross a white building. We then could have negotiated or moved on from that position. Let's take an extreme version: a surgeon would point out the negative repercussions or side effects of a surgical procedure to a patient regardless of whether the patient asked about the side effects or not. This is because the surgeon is aware that the patient will possibly not know to ask about the repercussions or side effects. As for photos... I get the feeling that if I put some on here that people would say I was just moaning. I think you'd have to be here or to live here to understand it. However... we are now thinking about just waiting til the building is painted. As someone said, we are lucky to have had all this work done for us for free. Never look a gift horse in the mouth after all. It just would've been useful to have been told about the asthetic repercussions which, as consumers, we were unaware of. |
Re: Ugly exterior cable installation
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Re: Ugly exterior cable installation
Kizza, can I ask that you try not take too much on board from this forum as it appears to be swaying your decision.
Please contact the people I have advised and this can be looked at further, you will get limited assistance on this forum. Cheers |
Re: Ugly exterior cable installation
I never would have thought that the worst thing that anyone would say about VM is that they don't offer a choice of colour of external cable..and boy have I heard every complaint about them that could be made.:D
Personally I can't help thinking that if it works and you are getting the service you require you may well find that there are VM customers that envy you and who would think that black cabling was fine provided they got what they were paying for. ;) |
Re: Ugly exterior cable installation
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Re: Ugly exterior cable installation
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Seems the customer is always wrong as far as this lot are concerned ;) |
Re: Ugly exterior cable installation
Perhaps it's more a case of the customer always expects a mind reading company that can perform miracles??
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Re: Ugly exterior cable installation
Kizza still thinks I work for Virgin. Although Kymmy will tell them otherwise.
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Re: Ugly exterior cable installation
How would I know?
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Re: Ugly exterior cable installation
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I'll ask this though. IF you had thought to enquire about the colour of the cable would you have decided NOT to go ahead if informed that black was your only alternative? |
Re: Ugly exterior cable installation
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Virgin Media use black cable for a reason. You expect VM to use white cable, or intend on ripping it out. VM will only reroute the cable, which is still better than your suggestion of ripping it out... but not one which you seem to of considered... just kept arguing black is useless, and that you will rip it out. |
Re: Ugly exterior cable installation
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Conversely expecting the customer to know what cables would be used without VM supplying photos and/or a survey doesn't require mind reading? |
Re: Ugly exterior cable installation
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It would be interesting to see pictures which I thought the OP would have taken and shown by now as the problem might be subjective to what each person deems acceptable? |
Re: Ugly exterior cable installation
do the covers get installed only when a building is being wired up while new building is in progress?
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