Originally Posted by Chrysalis (Post 35392311)

From what ben has been saying I can guess my config is like this.

after speed doubling 10meg users will goto 20mbit if they got a docsis1 modem or to 30mbit if they have docsis3. I believe I am now on that new 30mbit config which still has the upload associated with the 20mbit account.

Originally Posted by Chrysalis (Post 35392311)

From what ben has been saying I can guess my config is like this.

after speed doubling 10meg users will goto 20mbit if they got a docsis1 modem or to 30mbit if they have docsis3. I believe I am now on that new 30mbit config which still has the upload associated with the 20mbit account.

yes or no?

if no why not just say the clear state of play so there is no confusion as what I am observing is staff telling people they wrong but not saying anything else.

Originally Posted by qasdfdsaq (Post 35392334)

Originally Posted by General Maximus (Post 35392304)

It is funny how the CEOs office allegedly talks bs and now retentions allegedly are as well. Nobody tell the trust apart from 1st line support ;)

I have to admit though, I do agree with Peter on this one. It is one of those common sense things and I said tis before xmas when the speed upgrades were first mentioned. VM have always insisted the shub be an engineer install and there is no way they are going to be able to get hold of enough hubs and have the time to go round to every single customers house (forgetting the logistics of arranging it and making sure people and in when you want them to be) and keep to their rollout timetable.

If they tried rushing 3 million shubs out I can guarantee half of them would go back faulty and that wouldn't make for a very good PR stunt.

Originally Posted by Chrysalis (Post 35392335)

?

whats the point of that?

ben said my config is for a future package.

there is no future 30meg package listed.

Originally Posted by BenMcr (Post 35392305)

However as part of this speed uplift program there is a significant amount of proactive network work to allow upgrades to the higher tiers without an engineer required

Originally Posted by General Maximus (Post 35392473)

shouldn't they have done that to start off with and then they could have killed two birds with one stone; improve the network and save themselves a small fortune sending engineers out needlessly to however many homes.

Originally Posted by ssr (Post 35392511)

To fully explain why I rang retentions, is that Virgin rang me from overseas somewhere, and the sales guy offered 30M upgrade from 10M free for three months (I have the superhub)

Originally Posted by ssr (Post 35392533)

My mistake sorry

A skeptic is a person who, when he sees the handwriting on the wall, claims it's a forgery.

Originally Posted by ssr (Post 35392533)

My mistake sorry

A skeptic is a person who, when he sees the handwriting on the wall, claims it's a forgery.

Originally Posted by Peter_ (Post 35392660)

I take it you still chose to believe the retentions agent, well maybe the following will help you realise his error.

Just 3 weeks ago I was a 1st line broadband technical support agent for Virgin Media and by virtue of doing that job I had access to everything that agent should have also had access to and the no way that Virgin Media are going to suddenly do away with any lower tiers such as the new 5Mb, 20Mb and even some lucky customers who will go to 30Mb on the say so of an agent desperate to get a sale.

The reason I am no longer working for them can be found HERE I am now in another position working for a large multinational company.

Originally Posted by ssr (Post 35392712)

No sales talk took place apart from cancelling the overseas contract offer