30MB minimum by end of 2012
 

Had this confirmed by retentions yesterday that all 10M users will be doubled to 20M initially and then increased to 30M by year end in most areas, this is due to BT Infinity increasing speeds. Quote "Virgin require to be the best provider"

Re: 30M minimum by end of 2012
 

Good old Retentions getting it wrong once again, that will not happen due to the costs involved replacing every single modem on the network with a Superhub especially as the are more people on 10Mb than on any other tier, you can only go onto 30Mb if you have a Superhub a simple fact the person you spoke to forgot to mention, the rollout to double speeds is below.

Broadband Size : S (up to 2Mb)
Up to 5Mb
Broadband Size : M (up to 10Mb)
Up to 20Mb
Broadband Size : L (up to 10Mb)
Up to 20Mb
Broadband Size : XL (up to 20Mb or 30Mb)
Up to 60Mb
Broadband Size : XXL (up to 50Mb)
Up to 100Mb
Broadband Size : 100 (up to 100Mb)
Up to 120Mb – Note these increases will start from summer 2012

Re: 30M minimum by end of 2012
 

ha good old retentions dept they tried filling me with the same bs lol wernt having none of it

Re: 30M minimum by end of 2012
 

Peter there is a lower 30mbit tier which has 2meg upload that wont get upgraded.

Dont ask me how I know ;)

Is £3.50 cheaper than the normal 30meg price.

Re: 30M minimum by end of 2012
 

No there isn't. I know what you've got and it's not an additional tier

Re: 30M minimum by end of 2012
 

Its a retention tier.

Its like the 2mbit package a unofficial one.

I can get you a screenshot of the modem config if you want to deny it, isnt a problem.

I assume other retention packages may have similiar caveats as well in regards to the speed doubling.

Incidently I have no issue with it by the way, VM offer a discount in agreement to waiving the speed upgrade, thats fine by me.

Re: 30M minimum by end of 2012
 

Again completely incorrect.

There are no Retention tiers. What you have been given is an early upgrade to one of the new tiers. Because it's an early upgrade only the downstream is changed. The upstream will remain at a lower rate until the planned upgrades come to your area, at which point it will return to the 10:1 ratio, but your downstream won't change any further (unless you move onto a higher tier)

Re: 30M minimum by end of 2012
 

I didnt see a new 30meg tier listed ;)

here is the screenshot.

Re: 30M minimum by end of 2012
 

As I said, I'm not doubting you are on 30Mbit, I'm just saying what you think it is incorrect

Re: 30M minimum by end of 2012
 

So what you saying there is a currently unannounced new 30mbit tier planned. The screenshot was more to show the 2meg upload mixed in with the 30meg download, this new package is good for me as I dont need 3meg upload so paying less for the same download speed is good.

Re: 30M minimum by end of 2012
 

peter you forgot to meantion 50mb is nwo goign to 1230mb sicne they madea muck up witht eh emails i thik ive still got the meial with teh apogoliy sayign ti will be goign to 120mb now

Re: 30M minimum by end of 2012
 

1240mb..... Why would they downgrade to 1.2Mb???

Re: 30M minimum by end of 2012
 

i can't wait for 1.24gbit. 120mbit upload must be sweet as well. :rofl: Do you think the shub can handle it though?

Re: 30M minimum by end of 2012
 

All 50Mb are increasing to 100Mb.

The change to 120Mb will not start to roll out till after the 100Mb has been done so Peter is correct.

Re: 30M minimum by end of 2012
 

Customers on 50Mbit who get upgraded between now and the launch of the 120Mbit program will get upgraded to 100Mbit, with a further bump to 120Mbit when it's available in their area

Customers on 50Mbit who get upgraded after the launch of 120Mbit will go straight up to 120Mbit.

Re: 30M minimum by end of 2012
 

last time i looked it said i was being wanged up to 120mbit between April and June

Re: 30M minimum by end of 2012
 

The 120Mbit schedule isn't on the Double Speed site currently. So until the 120Mbit launch date is announced the dates are for 50 > 100Mbit

Re: 30M minimum by end of 2012
 

bum

Re: 30M minimum by end of 2012
 

I am simply quoting retentions Teesside.He guaranteed 30M lowest speed where all 10M-20M double speed would increase to 30M (superhub supplied where necessary) by year end.Also complete new packages have been installed on Virgin-media system to begin April with increase.

Re: 30M minimum by end of 2012
 

retention will tell you anything to say, there not upgrading 10mb to 30mb because everyone would neea shub which would mean 2 million cusotmer which cost them a lot they will eventally upgrade everyone on the lowest tier of 10mb soon to be 20mb to 40 or 60mb in the future but not until infitiy is starting to bit but even then if infitiy is proving to provide th speed snad low latency it wont stop peopel leaving virign will need to sor tthat

Re: 30M minimum by end of 2012
 

i think it is a great idea, makes everything a lot easier for clearing up all these different tiers they have made over the years. They might get round to doing it eventually but it defo isnt going to be this year because as other peeps have said, a shub is required.

Buuuuuuuut, although Ben has said the vmng300 is end of line, this would be the perfect example and opportunity where you could use a great modem for lower tiers. Make a great deal with ambit to use the current vmng300s for everyone below 30mbit and get them up all to 30, and get them to make a new 8 channel version (or even 16 for future proofing) for 60mbit+. Standardised the network with great equipment and everyone is happy.

Re: 30M minimum by end of 2012
 

There will be standardisation, but on cable gateways, not standalone modems

Re: 30M minimum by end of 2012
 

the vmng300 only needd a firmware updte to take more than 4 channels i think the update can make it up to 8-16 channels i cant remember the exact number i wass reading up about the modem somewhere, it based off another one jsut liek teh shub is based off another mdoel of netgear modem/wireless combi which the original is better than the shub

Re: 30M minimum by end of 2012
 

That agent would probably struggle to find their own backside with both hands, it would be extremely costly to do that as millions of modems would require replacing and that is not going to happen.

---------- Post added at 19:01 ---------- Previous post was at 19:00 ----------

Do you really think that Virgin Media will invest good money in an obsolete piece of kit, dream on.

---------- Post added at 19:02 ---------- Previous post was at 19:01 ----------

Again why buy cheap tat when you can buy modems from Motorola and Cisco.

Re: 30M minimum by end of 2012
 

wasnt suggesting they will only that it can be done

Re: 30M minimum by end of 2012
 

I know that but they are unwilling to invest in a modem they view as obsolete especially as many have been replaced by Superhubs.;)

Re: 30M minimum by end of 2012
 

docsis3 isnt obselete.

Re: 30M minimum by end of 2012
 

It could be in the UK if VM continue in the direction they are currently taking - selling products on infrastructure that is struggling to provide close to what's advertised if even 1% of the users start hammering torrents and Infinity continues with it's fast roll out and remains good.

That's obsolete in the sense that there are no ISPs still operating who use it.

Re: 30M minimum by end of 2012
 

Who mentioned Docsis 3? I was being specific to Andrew's question about the VMNG300 which to all intents and purposes is an obsolete device that they want off the network which they are replacing wherever possible as they obviously have no intention of wasting money with firmware upgrades or reprising the device.

That device should never have been issued as I have said on numerous occasions they tested Cisco and Motorola devices but someone thought it better to go down the generic route, and if you are on ongoing doctors prescription you will know by experience that generic drugs only saves money and is never a quality alternative.

Re: 30M minimum by end of 2012
 

thats my point, its a docsis3 modem, it isnt obselete.

just because VM no longer supply it doesnt mean its suddenly obselete.

Re: 30M minimum by end of 2012
 

The vmng300 firmware is becoming obsolete, but the hardware is far from it

Re: 30M minimum by end of 2012
 

Yeah its simply a case VM have chose to stop supporting the device hence no new firmware. I find peters argument flawed because the cost of fixing the superhub firmware is more then likely a lot more money than simply making a firmware to add 4 DS channels. VM made a business decision to simplify the kit customers have (dumb it down), I doubt it had anything to do with the vmng300 been incapable, the dir615 probably had a bigger factor as that only has 100mbit ports. I also expect cost came into it as well and netgear probably gave them a good price for the superhub vs a gigabit dlink router and the vmng300 combination.

Re: 30M minimum by end of 2012
 

see i dnt get hwy virign wqanted to supply router in the first place they are supplyinga conenction if a cusotmer wants wirelss they buy it

Re: 30M minimum by end of 2012
 

I can't believe that after spending the last year defending the superhub you are now beating up the vmng300. It kicks ass over the shub and despite Ben's previous assertions that VM also had probms with it, it has been perfect compared to the numerous issues with the shub and the time it has (still is) taking to resolve them.

Re: 30M minimum by end of 2012
 

Mr Bolt tells me I won't be getting 20M until July 2013, so I can't see VM giving me 30M by the end of 2012.

Re: 30M minimum by end of 2012
 

Mr Bolt also tells you his name is Richard Branson.

I wonder if, if VM get pulled up for this campaign and not meeting targets, they'll claim the entire thing was clearly "not meant to be believed".

Re: 30M minimum by end of 2012
 

As far as the company is concerned it is obsolete and they will endeavour to replace them on sight and writ no firmware upgrades for them.

They should never have gone down the route of buying either the VMNG300 or the Superhub, they should have bought from the suppliers of the CMTS they are using it makes more sense than buying 2 cobbled together devices with a Virgin Media logo on them.

---------- Post added at 17:20 ---------- Previous post was at 17:18 ----------

Both devices do the job they were bought to do but the VMNG300 does not have 8 downstreams and no one is going to do anything about that and the Superhub does work fine as a modem and in most cases it does works fine as a wireless router, but both devices are not something anyone would buy to have as their Flagship device unless they were very drunk at the time.

Re: 30M minimum by end of 2012
 

I dont get that advert.

We all know VM like to mislead.

But I am truly shocked they done an advert with a guy lying about his name.

---------- Post added at 17:27 ---------- Previous post was at 17:26 ----------


Now that last point I do agree with, always a good idea to use the same vendor both ends of the connection. So cisco modems with cisco UBR's.

Re: 30M minimum by end of 2012
 

I have posted the same as above on numerous occasions it is really a no brainer unless you really need to save a couple of pound or feel the need to have your own logo on the device.:rolleyes:;)

Re: 30M minimum by end of 2012
 

Ring retentions and ask them

Re: 30M minimum by end of 2012
 

Why they will not know that as it is something they have no need to know, if you have put your postcode in then that is the date.:rolleyes:

Re: 30M minimum by end of 2012
 

Why? They will say anything

Re: 30M minimum by end of 2012
 

Time will tell

Re: 30M minimum by end of 2012
 

Lets hope you can come back here at the end of the year and say 'I TOLD YOU SO'!!!

Although I am not sure just what I am going to do with the extra 10M (or 20)
10M is plenty for me.

Re: 30M minimum by end of 2012
 

That you are wrong, we already know that so nothing new.:rolleyes:

---------- Post added at 23:28 ---------- Previous post was at 23:28 ----------

See the above.

Re: 30M minimum by end of 2012
 

I'm on 10meg and phoned retentions today. Prompted by their price rise letter (I guess the amount of people who dont bother * £1.50 >>> people who phone up get better subscription for cheaper) .

Price drop, TV M -> M+, and they're sending out a super hub.

The guy said something along the lines of, 'You'll be doubling up to 20 but likely you'll be able to get up to around 30 after the upgrades'. 10Mmeg is more than enough for me(and I'm a pretty heavy user) so I didn't really bother to push him further on it although it did sound a bit weird.

Re: 30M minimum by end of 2012
 

I have the WNR2000 that they supplied a while ago and I am on 30mb reduced from 50mb so I think this router could handle 60mb I wouldn't pay out again for a not needed superhub

Re: 30M minimum by end of 2012
 

And everybody was cheering like mad, except one little boy. You see, he hadn't heard about the magic suit and didn't know what he was supposed to see. Well, as the King came by the little boy looked and, horrified, said:

"Look at the King! Look at the the King! Look at the King, the King, the King!
The King is in the all together
But all together the all together
He's all together as naked as the day that he was born.



Ye of little faith!

Re: 30M minimum by end of 2012
 

It is called knowledge unlike that idiot in Retentions who just lied to sound good.

Re: 30M minimum by end of 2012
 

Isn't that how most men get women?

Re: 30M minimum by end of 2012
 

Meatballs told vrtually the same story?

Re: 30M minimum by end of 2012
 

Why would retentions get this info and not technicians, it's just usual retention bs to make customers stay

Re: 30M minimum by end of 2012
 

You guys need to listen to Ben .. he's not going to lie to you ..

Re: 30M minimum by end of 2012
 

ok im goign to tell you that virin is making 100mb stand end of 2013 and 2gb the top tier product by the same time and i work for rentition so does that make me right?

oh by the way i dnt work for virign meida rentetion jsut using it as a example

Re: 30M minimum by end of 2012
 

No

Re: 30M minimum by end of 2012
 

my point ben :) just cause someone says it doesnt make it right, rentetion i ave found lie to try keep you from leaving, i have phoned then recently because i am considering leaving esicpaly if i can get infitiy already have sky and acces to more channels for what in books is slightly cheaper but i keep virign for broadband and vod however with cost cutting i might need to ditch them but renttions told me i would get free upgrade to 200mb with 40mb upload lol but i knew it aint happening

Re: 30M minimum by end of 2012
 

Well then if you must know in my other life I am actually Tom Cruise and love the way women swoon around me, now that is a lie just to get you to read this the same as the clowns in Retentions have lied to you in order to get your signature on the dotted line.;)

I rather doubt that 3 million Superhubs are going to suddenly appear overnight just to prove your fantasy is correct.:rolleyes:

Re: 30M minimum by end of 2012
 

It is funny how the CEOs office allegedly talks bs and now retentions allegedly are as well. Nobody tell the trust apart from 1st line support ;)

I have to admit though, I do agree with Peter on this one. It is one of those common sense things and I said tis before xmas when the speed upgrades were first mentioned. VM have always insisted the shub be an engineer install and there is no way they are going to be able to get hold of enough hubs and have the time to go round to every single customers house (forgetting the logistics of arranging it and making sure people and in when you want them to be) and keep to their rollout timetable.

If they tried rushing 3 million shubs out I can guarantee half of them would go back faulty and that wouldn't make for a very good PR stunt.

Re: 30M minimum by end of 2012
 

No they haven't. 30Mbit for the most part has always been available as self install, as has 10Mbit since it was supplied with the SuperHub

What Virgin have insisted on is engineer installs to make sure the network to your property is ok for the faster speeds

However as part of this speed uplift program there is a significant amount of proactive network work to allow upgrades to the higher tiers without an engineer required

Re: 30M minimum by end of 2012
 

From what ben has been saying I can guess my config is like this.

after speed doubling 10meg users will goto 20mbit if they got a docsis1 modem or to 30mbit if they have docsis3. I believe I am now on that new 30mbit config which still has the upload associated with the 20mbit account.

yes or no?

if no why not just say the clear state of play so there is no confusion as what I am observing is staff telling people they wrong but not saying anything else.

Re: 30M minimum by end of 2012
 

There has been no confirmation either way as to whether existing L customers will get anything other than a doubling to 20Mbit

Re: 30M minimum by end of 2012
 

Re: 30M minimum by end of 2012
 

?

whats the point of that?

ben said my config is for a future package.

there is no future 30meg package listed.

Re: 30M minimum by end of 2012
 

I would like to know what they smoke in Retentions.https://www.cableforum.co.uk/images/...2012/03/35.gif

Re: 30M minimum by end of 2012
 

That's the *only* speed upgrades that are currently confirmed on VM.

Re: 30M minimum by end of 2012
 

shouldn't they have done that to start off with and then they could have killed two birds with one stone; improve the network and save themselves a small fortune sending engineers out needlessly to however many homes.

Re: 30M minimum by end of 2012
 

To be honest, I'd say it probably was better use of the available resources to target network work just to those installs that required it

For a mass uplift however, the numbers work differently - especially as you are taking all 20Mbit customers and uplifting them to 60Mbit, which would be unviable to do via engineer installs

Re: 30M minimum by end of 2012
 

To fully explain why I rang retentions, is that Virgin rang me from overseas somewhere, and the sales guy offered 30M upgrade from 10M free for three months (I have the superhub) then in June a £5.00 upgrade charge, which would be ONE OFF and no charge after that.
This seemed like a good deal to me but was wary of the one off charge, hence I rang retentions; they had the 30M upgrade on their system but knew nothing of the one off charge, so the deal offered was cancelled, but as a goodwill gesture left the 30M on but advised to check for cancellation charges before April 8th as this is the date for the new packages to start. He then confirmed my first post!

Re: 30M minimum by end of 2012
 

So now we are getting somewhere as you already have a Superhub which makes an upgrade for you a simple changing of the Docsis file which Retentions can do over the phone, maybe you should have mentioned that in your first post.:rolleyes:

Now as for upgrading everyone else on a STANDARD MODEM to 30Mb that is never going to happen due to the costs and logistics involved, the is no way they are going to stump up for 3 million plus Superhubs totally for free just because some fool on something in Retentions told you so.

Re: 30M minimum by end of 2012
 

My mistake sorry

A skeptic is a person who, when he sees the handwriting on the wall, claims it's a forgery.

Re: 30M minimum by end of 2012
 

http://www.brainyquote.com/

In case you run out :cool:

Re: 30M minimum by end of 2012
 

Thanks :cool:

Re: 30M minimum by end of 2012
 

I take it you still chose to believe the retentions agent, well maybe the following will help you realise his error.

Just 3 weeks ago I was a 1st line broadband technical support agent for Virgin Media and by virtue of doing that job I had access to everything that agent should have also had access to and the no way that Virgin Media are going to suddenly do away with any lower tiers such as the new 5Mb, 20Mb and even some lucky customers who will go to 30Mb on the say so of an agent desperate to get a sale.

The reason I am no longer working for them can be found HERE I am now in another position working for a large multinational company.

Re: 30M minimum by end of 2012
 

---------- Post added at 16:41 ---------- Previous post was at 16:39 ----------

[/COLOR]No sales talk took place apart from cancelling the overseas contract offer

Re: 30M minimum by end of 2012
 

Whoever you spoke to was telling you porkies.

Re: 30M minimum by end of 2012
 

I think another caveat of this 30mbit package I am on it seems to have a extremely low STM limit.

I downloaded a iso cd only 700meg and I hit a STM limit last night.

Re: 30M minimum by end of 2012
 

Shouldn't be that low

Re: 30M minimum by end of 2012
 

how much do you pay for 30mbit atm. I am sure that once they wang the prices down 100mbit is only going to be £25/month so it must be worth the extra few £££ for the speed and un-stm'd-ness

Re: 30M minimum by end of 2012
 

Jeebus. 100mbit for £25 a month, I'd forgotten how ludicrous prices have become these days. No wonder they're suffering congestion issues, if they're advertising connectivity at those prices.

Re: 30M minimum by end of 2012
 

thanks for confirming, I will test it again tonight, do you know what the figure should be?

bear in mind was some other use also like youtube etc. which may have added an extra few hundred meg.

Re: 30M minimum by end of 2012
 

Well with XL30 you get 5GB in the Evening period so I'd assume it's the same for the tier you are on

Re: 30M minimum by end of 2012
 

The stock price minus £3.50.

Re: 30M minimum by end of 2012
 

should be £15/month then

Re: 30M minimum by end of 2012
 

Huh? 100Mb is going to be £25 I haven't seen that.

Re: 30M minimum by end of 2012
 

Re: 30M minimum by end of 2012
 

Doesn't say 100Mb would become £25 unless I have to trawl through 20+ pages

Re: 30M minimum by end of 2012
 

"100mb users will get a price reduction to match 50mb."

Re: 30M minimum by end of 2012
 

ya, I was defo paying £25 for 50mbit and when I rang up to upgrade they said everything was free (installation and bla bla) and I would only have to pay £10 a month more for 50mbit. Since the speed doubling and price reductions were annouced I have had a letter through saying that my bill was going down by £5.75 a month from April and this included the price increases as well. So all in all, it going back to £25 a month which I think is pretty sweet for 100/120mbit and how much I use it

Re: 30M minimum by end of 2012
 

It's in the first post for a reason.

---------- Post added at 00:11 ---------- Previous post was at 00:11 ----------

What he said ^^

Re: 30M minimum by end of 2012
 

O I see now, I don't work with the prices anymore lol so a little out of touch.

Re: 30M minimum by end of 2012
 

You only get those prices if you take the phone line. Base price for 10Mbps without it is £21 going up to £22.50 in April. If you take the phone line and don't use it then add about £15 to those discounted prices. If you do use it then investigate alternatives because VM telephony is not competitive.

Even so the price for 50Mbps and soon to be 100Mbps is excellent for those in areas where VM still actually deliver anything close to their advertised speeds.

Re: 30M minimum by end of 2012
 

Or even 30M by the end of the year!!:D

Re: 30MB minimum by end of 2012
 

I tested STM again last night and it appears to be around 1gig or so.

I checked the STM table which shows the L 10mbit package as 1.5gig limit.

10mbit is usually £4 cheaper than 30mbit so I think the STM limit is lower on this new 30mbit package than it is on the higher priced one.

Re: 30MB minimum by end of 2012
 

Digital Spy forum.
This makes two of us given the same info

I just had a superhub delivered, I called about reducing services and was told 10meg going to 20meg then at later date 30 so you might as well have superhub now.

Re: 30MB minimum by end of 2012
 

think there jsut trying to get everyone onot a superhub and eventally they will upgrade minimum speed to 30mb as it make sense 30 60 and 120

Re: 30MB minimum by end of 2012
 

That would mean I'm wrong, and I don't like being wrong :(

Re: 30MB minimum by end of 2012
 

how would oyu be wrong?

Re: 30MB minimum by end of 2012
 

Eventually everyone will have 100meg... What's there point

Re: 30MB minimum by end of 2012
 

I said (and maintain) there will never be a time when most people have Superhubs as 10mb (70% of VM customers) is going to 20mb and not getting a Superhub.

Re: 30MB minimum by end of 2012
 

the point is getting rid of non docsis3. plus with this new SuperHub coming (Qas) they may as well push the current SuperHub1 stock.. killing a few birds with 1 stone. why they made it hard for themselves i dont know.