Black Screen Recordings!
 

Since Sunday I have started to get Black Screen Recordings :td:

What I mean by this is, I set a recording, but when I go to watch it it is Black screen, the length will show the correct time, but the recording content is Zero and the screen is black

This started on Sunday with my attempt to record "The Dammed United" on BBC 2, now when I go to the channel in this case BBC 2, I get a message telling me I am not subscribed to the channel on my package !!!! of course I am, I'm on XL and its BBC 2 :confused:

But when I go back and delete the Black Screen recording, then go back to the relevant channel again BBC 2, all is well the channel is there

So far this as happened on BBC 2 and Sky 1 HD,

So any one else had this? before I ring up and complain though I would just post it on here to see if I am alone with this one :rolleyes:

Re: Black Screen Recordings !!
 

This sounds similar (but not exactly the same) to a couple of things I've read on here. The 'fix' was to actually power the TiVo down (either switch off at the wall or the switch on the back) for a minute or two then turn back on. The few who did this said it solved their problems, but like I said, I think it's similar but not totally the same issue.

Re: Black Screen Recordings !!
 

Were you having BB problems as well as I was over the past couple of days and this was also affecting the TIVO box as well, where on certain channels I was getting a black screen.
Do not know if they could be connected as well?

Re: Black Screen Recordings !!
 

You know I never connected the two things, and yes I have had slow BB problems over the weekend, just didn't think i would effect TiVo, although it as a BB connection doesn't it

I did in fact set some recording via the web site, and none of them recorded

I'l give it a couple of days to see if it clears up, thanks for the tip

---------- Post added at 19:44 ---------- Previous post was at 19:39 ----------

I did think about doing that ;) and I know its what VM support will tell me to do

Just thought Id see if it was a problem for others before I tried to do anything myself

Re: Black Screen Recordings!
 

REboot the box then force a connection to the servers in the setting menu. That should clear the blank channel/recording issues.

Re: Black Screen Recordings!
 

A reboot should fix your "not subscribed" issue, as Savvychels says. :)

You may not get those recordings though :(

Re: Black Screen Recordings!
 

Thanks will try that after the football as finished ;)

Re: Black Screen Recordings!
 

Had this a couple of days ago, rang Tivo support and told to power down/up box. May have to repeat this again over time. Never had to do this once with my V+ over 4 years so not impressed I am now part of "service maintenance".

Re: Black Screen Recordings!
 

You never had to reboot your V+? You were lucky.

Re: Black Screen Recordings!
 

Just completed the reboot, that went ok took about 7 minutes to get a picture back

The connect to the network took a lot longer, once connected it downloaded a file (I think it was a file) then installed the file, the install took 25 minutes, then it returned to picture :o:

My tonights recordings (two) were black screen, so I've got nothing scheduled till tomorrow , so hope it will be ok then :erm:

Must say Its another disappointment to add to the other TiVo disappointments suffered so far. I still hang in there in the hope all will get sorted out as the roll out continues :(

Still feel like a bit of a guinea pig though, and I have paid £149.99 for the privilege :rolleyes:

Re: Black Screen Recordings!
 

You do know that you can watch TV while it's making a network connection, do you? Once you've started the connection you can press TV and continue to use the box as normal.

Re: Black Screen Recordings!
 

I didn't relise that :dunce: but I did have a good time watching the install complete :rolleyes:

Better than the Black screen that is :rolleyes::erm:

Re: Black Screen Recordings!
 

Not good for you but finally I am glad that I am not the only one that has been hit by the blank screen recordings.
I've only had it happen twice but the not authorised to this channel during trying to watch just normal live tv is making me potty. It's getting to the point where the wife is now saying why did we get a HD tv and a supposed HD box when I try to go to the the HD channels they don't work until a reboot and 80% of the time I am recording something elsewhere so can't reboot at that time.

This is a bigger issue for me than any red button, reminder missing or global padding. You should be able to switch to a channel and it be there to watch without having to do a reboot to fix it! :mad:

Re: Black Screen Recordings!
 

Totally agree with all your comments ;)

I to am being questioned about the outlay for a system that is full of problems,

Silly things like not being able to watch BBC2 as the channel is Black Screen with a message saying we are not subscribed to the channel when we pay for the XL TV package :confused:

I have rebooted and re authorised my system, but i doing this have lost recordings, so that's another thing to add to my list of "why did we do it " :mad:

Its getting harder to justify spending all this money on a system thats worse than what we had (Help) :td:

Re: Black Screen Recordings!
 

O boy makes me glad that I didnt go for it. As my old man aways said about buying a new car - wait for Mark 2 !!!:D