Re: Virgin Media Complaints
 

Did you tell him you didn't receive the free one as you should've done?

Re: Virgin Media Complaints
 

had the 50 mb installed yesterday,
the tec gave me the netgear wireless dongle.
i didnt have to ask him for it at all.

Re: Virgin Media Complaints
 

yeh pip i told them that but no still 30 quid

Re: Virgin Media Complaints
 

I'd take it back up with CS as you didn't get supplied with the free one you were entitled to.

Re: Virgin Media Complaints
 

It is free o 50Mb and 100Mb so you should be credited back the £30 which should not have even been on the bill in the first place as we have the option of a free replacement or a chargeable replacement, you appear to have been sent the chargeable one.

Call in on 150 and choose the option "thinking of leaving us" and complain about the charge.

Re: Virgin Media Complaints
 

rang customer service the fella said i had 7 seven day to try it out but wait until engineer has been to my house as having big problems with 50mb

Re: Virgin Media Complaints
 

7 Days to try what? If the USB dongle is free then there is no "try it" option, you get it, you keep it.

There appears to be a breakdown in communication here.

Re: Virgin Media Complaints
 

i no m8 it stupid see wat engineer says on monday coz the wireless is bad in my house

Re: Virgin Media Complaints
 

the latest is a spoke to a fella today i'm asuming tech support and he took the 30 pound of my account as he said i defo should have got it for free as they are send out on request.

Re: Virgin Media Complaints
 

The dongle is only free for 50Mb and 100Mb only no other tier receives it for free and they will charge you £30 for one if you ask for one.

Re: Virgin Media Complaints
 

If you look at post 13 I think it can be safetly assumed he is on 50Mb.

Re: Virgin Media Complaints
 

It says so in his profile but not everyone is aware of what tiers get what and if charged so an ideal sounding board.;)

Re: Virgin Media Complaints
 

I had the same problem with the so called free Wireless N USB Dongle. Spoke to customer services (india) and told you don't get one and it will cost £30. Not to worry straight on to the VM web site and contact us. Click the make a complaint - I choose the email option. Filled in the online form. Explaining in a nice way that I didn't get my usb dongle and the CS person said I don't get one. I did metion that the web site does state it is free for new and existing customers upgrading to the 50Mb option. See VM website on the Super hub: http://shop.virginmedia.com/broadban...s-routers.html The next day they rang my mobile at 8:30 in the morning to sort it out. Anyway they said 'Sorry CS was wrong' will get one out in the post today for delivery tommorrow. And sure enough they had sent it Royal mail special delivery before 1pm (cost them £5.20 by the way)..
I was out, so had to pick up from post office the next day!!.

But I must admit VM Cust Service got it wrong :td: but the response from the complaint email was 5*.. :)
Happy new 50Mb VM user.

Re: Virgin Media Complaints
 

lol iv sent them countless letters in the past via Royal Mail Special Recorded Delivery which they claim they never received even tho i have proof of postage & according to Royal Mail's online tracking were signed for. although iv had problems with Royal Mail in the past iv never had Royal Mail Special Recorded Delivery items be marked as signed for when they havent so imo VM are talking rubbish yet again :o:

Re: Virgin Media Complaints
 

this is the address you want
virgin media
po box 333
matrix court
Swansea
SA7 9ZJ

Sean