upgrade old box
 

Hi my mom has an old silver samsung box (not the hd 1) could i get this upgraded to the v hd box? If so what does it cost or is she better saying the box is playing up and hoping they send a v hd box for nothing?

Re: upgrade old box
 

£20 postage is all you pay, the box itself is free http://shop.virginmedia.com/existing...de-to-vhd.html

Re: upgrade old box
 

just literally "brick" it then call Customer service and tell them its broke and ask them to come fix it.:D

£20 dpesn't sound to bad. Its a pity they dont stock them at the virgin media stores where people could buy them, pick them up and replace there boxes themselves.

Re: upgrade old box
 

wont they replace like for like or don't they replace the grey briefcases anymore? do VM still have V+ boxes?

Re: upgrade old box
 

thenry well they have my v+ box which they took of me on Friday

Re: upgrade old box
 

engineers still get issued silver Samsungs, it will be like for like and possibly a £99 charge for bricking the box

Re: upgrade old box
 

finally got rid of my grey briefcase today for a new box :D

Re: upgrade old box
 

Don't you have to pay HD activasion, even to get the basics such as BBC HD etc?

Re: upgrade old box
 

no

Re: upgrade old box
 

Nice one, might get my mum one, is that all you do ring up pay £20 and it's all activated?

Re: upgrade old box
 

yup. they might send out a tech. you can ask for a self install. youll have to use the package box to return the old box if you get a self install sent out. theres instructions within the package.

heads up.. open the box via the pull back strip then seal the box taking off the protector strip over the glue under the flap where you pulled off the strip to get into the box.

Re: upgrade old box
 

I sent back my old box via collectplus when receiving my upgrade box. I got the receipt with the tracking ID. I've tried tracking it but it says...

http://www.cableforum.co.uk/board/at...1&d=1337005584

is it safe to say its been returned and I can get rid of the return info stuff?

Re: upgrade old box
 

Yup

Re: upgrade old box
 

thanks Ben