asa reprimands virgin from my complaint
 

enclosed reply from my complaint to the asa
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Please Quote: A11-165257/JD


7 October 2011

Dear

VIRGIN MEDIA LTD

Thank you for your patience while we considered your complaint about Virgin Media. Please accept my sincere apologies for the length of time taken to resolve this case. This was due to a delay in establishing whether the media you objected to (static banners that appeared across the bottom of the main menu of the TV electronic programme guide (EPG)) came within our remit as we have not received complaints about this media before. I can now confirm that they do.

We contacted the advertisers and asked them to amend their ad as we felt that the “free installation” claim was likely to mislead, given that they charged £49.95 for activation on the larger 1TB TiVo box and the ad doesn’t specify to which TiVo box the free installation offer applies. The advertisers have now responded to say that these ads have been removed. On this basis we will now close our file. However, because we have alerted the advertisers to the affect that their ad was potentially misleading, we expect future such promotions to take out recommendations on board. Therefore, if you see these ads again in their original form, please let us know.

Thank you once again for your patience. I am sorry that it has taken so long to resolve this case but I hope that you will find this information helpful.

Yours sincerely


Julia Dean
Complaints Executive


The Advertising Standards Authority (ASA) and the Advertising Standards Authority (Broadcast) Ltd will use the information you have given us to deal with your complaint. If your complaint falls under the remit of a different regulatory body, we will normally pass it on to that body. If you are seeking suppression from an advertiser’s database or have not received goods or a refund, we will pass the details of your complaint to the advertiser so it can take action.

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Re: asa reprimands virgin from my complaint
 

There is another thread about this somewhere

Re: asa reprimands virgin from my complaint
 

Google disagrees.

Re: asa reprimands virgin from my complaint
 

Google may do, but it's on this site

Re: asa reprimands virgin from my complaint
 

Could you remind us of your grievance?

---------- Post added at 10:20 ---------- Previous post was at 10:18 ----------

I can't find it either, so could you provide a link?

Re: asa reprimands virgin from my complaint
 

I just remember reading the post a week or so ago.

Re: asa reprimands virgin from my complaint
 

So that would be 'No', then.....;)

Re: asa reprimands virgin from my complaint
 

As the OP has never posted anything else on this site regarding a complaint I rather doubt it, check his posting history by clicking on his name and view posts.

Re: asa reprimands virgin from my complaint
 

Anyway, back on topic.....

"reprimands"?

I read in their response that there was a request to remove an ad, which was then done, with a reminder to VM not to repeat that type of ad, as it could be potentially misleading.

If I ask my lad to pick up his shoes that he has left lying about, I'm not reprimanding him......

Re: asa reprimands virgin from my complaint
 

Obviously

---------- Post added at 11:23 ---------- Previous post was at 11:02 ----------

It wasn't the OP who said it. From what I remember it was either one of those threads that just announces news, or it was mentioned in another thread about VM.

---------- Post added at 11:24 ---------- Previous post was at 11:23 ----------

Very true

Re: asa reprimands virgin from my complaint
 

What if he keeps leaving them lying about, and you have to keep asking him to pick them up?

To the OP, keep your eye out incase they come back ;)

Re: asa reprimands virgin from my complaint
 

But if you add "and dont do it again...." (which is pretty much what the asa have said to VM) then i would say you ARE reprimanding him ;)

Re: asa reprimands virgin from my complaint
 

They've told Virgin not to do a lot of things again :)