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-   -   Phone not ringing (https://www.cableforum.uk/board/showthread.php?t=33679175)

bababooboo29 30-06-2011 21:04

Phone not ringing
 
When someone calls our number our phone rings once then stops but to the caller it rings and rings and rings! I bought new phone but same problem. We can make outgoing calls OK. Have tried unplugging cordless phone but it still happens with corded phone. When we first switched to Virgin it all worked fine, it has only been happening for last few weeks. Any ideas?

Digital Fanatic 30-06-2011 21:07

Re: Phone not ringing
 
Quote:

Originally Posted by bababooboo29 (Post 35266337)
When someone calls our number our phone rings once then stops but to the caller it rings and rings and rings! I bought new phone but same problem. We can make outgoing calls OK. Have tried unplugging cordless phone but it still happens with corded phone. When we first switched to Virgin it all worked fine, it has only been happening for last few weeks. Any ideas?

Sounds like a ring trip fault in the DP. You'll need to report it to VM on 151. An engineer will need to be booked.

:welcome: to the forum

jb66 30-06-2011 21:18

Re: Phone not ringing
 
Can also be a faulty extension or master socket. Have you tried a phone in the test socket behind the masters faceplate

bababooboo29 30-06-2011 21:24

Re: Phone not ringing
 
Thanks guys, have got engineer coming out Monday :-)


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