Cable Forum - Catch up

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Cable Forum (https://www.cableforum.uk/board/index.php)

- Virgin Media TV Service (https://www.cableforum.uk/board/forumdisplay.php?f=11)

- - Catch up (https://www.cableforum.uk/board/showthread.php?t=33704689)

frajon

30-03-2017 12:13

Catch up

catchup has not been available for 2days,told temp unavailable

BenMcr

30-03-2017 13:12

Re: catch up

Yes, there is a current platform issue http://community.virginmedia.com/t5/...e/td-p/3381284

telegramsam

30-03-2017 14:41

Re: Catch up

The latest episode's of Sky programs Criminal Minds,Blacklist Redemption, Lucky Man,Hawaii Five-O,Arrow,The Flash and Elementary missing from catch up on my Vhd box,is this also to do with the above mentioned issues or something else? Normally Sky programs are available on demand soon after being shown on their respected channel's.

OLD BOY

30-03-2017 15:09

Re: Catch up

Quote:

Originally Posted by telegramsam (Post 35892480)

Yes, I believe so. Hopefully we will be back to normal soon.

Gavin-D

30-03-2017 17:13

Re: Catch up

VM advising to try the following

Home>Help and Settings>Settings>Network>Connect to the Virgin Media service and carry out a reboot to restore service

---------- Post added at 17:13 ---------- Previous post was at 15:42 ----------

Fix time now extended until 4pm tomorrow (31st)

tomtank62

30-03-2017 17:16

Re: Catch up

Quote:

Originally Posted by Gavin-D (Post 35892508)

These instructions worked for me, took a while

telegramsam

30-03-2017 17:50

Re: Catch up

Quote:

Originally Posted by tomtank62 (Post 35892527)

These instructions worked for me, took a while

Did that but only added Lucky Man from the list waiting to watch.

Gavin-D

30-03-2017 19:30

Re: Catch up

With the exception of All 4 (Channel 4) on demand should be working again

Mad Max

30-03-2017 19:36

Re: Catch up

It's just a rubbish service, been bad since day one!

OLD BOY

30-03-2017 23:49

Re: Catch up

Quote:

Originally Posted by Mad Max (Post 35892553)

It's just a rubbish service, been bad since day one!

Stay calm, Max - just a computer glitch!

All back to normal now. I was still able to use the cable service, but couldn't get into on demand or the apps, and the recordings side of it was slow (although not as slow as the old Tivo could be at times!!).

This is the only problem I have had with the V6 since it was set up properly and all is back to normal now.

I'm still so glad I ordered my two V6 boxes and I would never go back.

Taf	31-03-2017 11:42

Re: Catch up

It was not just Catchup. I tried to set a series link yesterday and the spinning disk appeared and locked all controls for 15 minutes. So I powered the TIVO box down with its front power button. 10 minutes to restart!

Gavin-D

31-03-2017 11:48

Re: Catch up

Still no catch up for the 3rd day now all I have working is the apps

spiderplant

31-03-2017 11:56

Re: Catch up

Quote:

Originally Posted by Gavin-D (Post 35892628)

Still no catch up for the 3rd day now all I have working is the apps

Try the service connection followed by a reboot again

Gavin-D

31-03-2017 12:21

Re: Catch up

Quote:

Originally Posted by spiderplant (Post 35892632)

Try the service connection followed by a reboot again

Thanks will try that shortly

---------- Post added at 12:21 ---------- Previous post was at 12:06 ----------

Quote:

Originally Posted by spiderplant (Post 35892632)

Try the service connection followed by a reboot again

Done that still temporarily unavailable

Gavin-D

31-03-2017 15:19

Re: Catch up

From the VM forums

Quote:

For most of our affected customers, this issue is resolved.

Please reboot your TiVo set-top boxes and service will be restored.

If a reboot does not fix this please use your remote and go to Home>Help and Settings> Settings> Network> Connect to Virgin Media Servers and follow the on screen instructions.

You won't have to remain on this screen while the servers reconnect but this method is not instantaneous so please allow up to an hour for re-connection to take place.

If after carrying out a forced reset as detailed above you still cannot access On Demand services, please call our TV Faults team on 150 or 0345 454 1111. Please be aware that there may be high call volumes at present, leading to an extended wait.

Thanks, and apologies for any inconvenience.

Neither option has worked here

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