Re: what will I be getting?
 

its simple, if you don't understand it then upload is the least of your problems.

Re: what will I be getting?
 

Wow! No need to patronise me :(

Re: what will I be getting?
 

For someone who has a tag of 'VM Geek' you don't half show inconsistencies.

You called VM, retentions to be precise. There you got your broadband upgraded, saved 3£, got sent a free SH and have been put on a new contract. That acts as a customer renewal, its got nothing to do with this double upgrade program. You should then be put on 30 down and 3 up as agreed but instead you got your 30meg but a 2 meg upload. Thats wrong.

IF your areas not yet been upgraded and you still fall into the program then fine but even then you shouldn't have seen an upload upgrade which you have. They bumped you to 2meg.

If you want your full 3meg then get in touch with VM and tell them your upgrade was a renewal not a early double upgrade. If you have no joy ask them to escalate it to complaints, they should sort it out for you.

Re: what will I be getting?
 

The traffic management pages show it better than the product sales which only list the "new" products.

http://help.virginmedia.com/system/s...RTICLE_ID=2781

It looks like you must be on L30 which matches your config of 30/2

I'd take that as a free "doubling" of your 10Mbps before your area is upgraded which is on 30Mbps rather than 20Mbps because it's a Superhub on DOCSIS3.

As it's a named product there I'd guess that it's running at the correct speed and you are getting it cheaper than your 10/1 anyway. Nothing to stop you arguing with retentions of course as the whole business is run like a car boot they may bump it up for you but I think it will go up anyway once your area is upgraded.

Re: what will I be getting?
 

that still doesn't make sense Kwik. They put him on 30L, so he's not part of the double program now fine but the 30L they sell is at a 10:1 ratio ?

Re: what will I be getting?
 

Until VM have upstream bonding sorted uplifted tiers are running at a 20:1 ratio in most cases but 15:1 on the 30Mb.

Primary Downstream Service Flow
Downstream(0)
SFID 2180
Max Traffic Rate 111000000 bps

Primary Upstream Service Flow
Upstream(0)
SFID 2179
Max Traffic Rate 5120000 bps

Re: what will I be getting?
 

well done VM. They should of atleast got the new bottom tier for sale on 10:1

Re: what will I be getting?
 

they have put him on the new 20 havent they?

Re: what will I be getting?
 

I know about products and services. I don't know the technicalities and have never said I did.

I figured that was the case and really only asked for clarification. So thanks for that.

Thanks.

---------- Post added at 23:38 ---------- Previous post was at 23:37 ----------

Who? Me? I don't know, to be honest. Might ask that too :)

Re: what will I be getting?
 

so they bang out down but play it safe with up. nice to see they have all their priorities in order.

Re: what will I be getting?
 

Naturally, this is VM after all :)

Re: what will I be getting?
 

Got to take a look at the actual spread of upload and download capacity on the network itself though. 55mbps x 4-8 channels on the downstream, 1x20mbps up?

Re: what will I be getting?
 

i understand that qas. i get why their stopping higher tiers get big uploads but the minimum tier, 30meg should get the 10:1 rule. from a selling point itself would be an advantage whereas a 2meg cap is pretty pathetic just like skys cap

Re: what will I be getting?
 

But remember most customers inevitably remain on the lowest tier, so while they'll use a third as much capacity each, there'll be ten times more of them.

Re: what will I be getting?
 

are you talking about doubles or new customers/renewals?