Virgin Media aims to create 1,000 jobs in Swansea by 2014
 

Does this mean that VM are reducing the size of their overseas call centres?

Re: Virgin Media aims to create 1,000 jobs in Swansea by 2014
 

Lets hope so joglynne.

Re: Virgin Media aims to create 1,000 jobs in Swansea by 2014
 

We can only hope.

Re: Virgin Media aims to create 1,000 jobs in Swansea by 2014
 

Damniyt... I've only just got used to the Indian accent... now I have to learn to understand Swansea Jack. ;)

Re: Virgin Media aims to create 1,000 jobs in Swansea by 2014
 

That is too much to bear.Swansea v India its a hard call - for a Kardiff boy:D

Re: Virgin Media aims to create 1,000 jobs in Swansea by 2014
 

Majority of Level 2 support is based in Swansea from what level 2 techies have told me over the phone.

Re: Virgin Media aims to create 1,000 jobs in Swansea by 2014
 

The hold times are so bad at the moment, that they probably can't afford to reduce the overseas call centres. 40mins on hold to get hold of technical support has become the norm, won't be long until we are back to the NTL days of 1.5hr hold times.

Re: Virgin Media aims to create 1,000 jobs in Swansea by 2014
 

Virgin in Swansea. Three words I never expected to see in the same sentence;)

What's the chances of 3 wise men turning up?

Re: Virgin Media aims to create 1,000 jobs in Swansea by 2014
 

All level 2 used to be based in Liverpool until they made 435 people redundant earlier this year and if you read the responses on the community forum from the Swansea you will realise that all the knowledge went with that closure, some of the responses will make your jaw drop.

Most of them got better jobs with substantial increases in salary with a certain rival called TalkTalk in Warrington and Irlam and they never had to move house unlike a few people did who went to Swansea.

---------- Post added at 23:12 ---------- Previous post was at 23:11 ----------

See the above with regards to 2nd line.:D

Re: Virgin Media aims to create 1,000 jobs in Swansea by 2014
 

Oh dear! another accent most customers can't understand, Frying pans
and fires come to mind.

Re: Virgin Media aims to create 1,000 jobs in Swansea by 2014
 

I challenge you to back up that outrageous statement with a link to any statistics or polls.

Re: Virgin Media aims to create 1,000 jobs in Swansea by 2014
 

If you cannot understand a Swansea or Cardiff lilt then the is little help for you.:rolleyes:

Re: Virgin Media aims to create 1,000 jobs in Swansea by 2014
 

It may be my celtic ears but I've never had a problem understanding any welsh accent.

The only accent I've ever had real difficulty with is the Aberdeen area. I'm fine in a one to one situation but when 2 or 3 are speaking the Doric to each other I'm lost.

Re: Virgin Media aims to create 1,000 jobs in Swansea by 2014
 

Let's hope so. They're not all bad but there's only so many times you're going to accept that rebooting your equipment or switching it off and back on again is actually going to solve your problem. :rolleyes: