Re: Problem checking web mail
 

Getting on for 18 hours since I last had access to the email service

Ridiculous

Re: Problem checking web mail
 

Fault fix time extended again was 10am then 11am now it's noon....

Re: Problem checking web mail
 

Ditto.

Re: Problem checking web mail
 

It is better that VM take the extra time and hopefully make a pertinent fix.

Re: Problem checking web mail
 

That'll be a first!:D

Re: Problem checking web mail
 

We should be so lucky this is a long standing fault since they left google

---------- Post added at 12:11 ---------- Previous post was at 12:05 ----------

Now 16:00...

Re: Problem checking web mail
 

Sounds as if it is taking longer than they though to fix the problem.

Re: Problem checking web mail
 

Perhaps they should put a year in the estimate to. I'm getting cynical I think.

Re: Problem checking web mail
 

Fix time now Tuesday 28th March at noon....

Re: Problem checking web mail
 

:td::(

Re: Problem checking web mail
 

In the world of IT, there's no such thing. Anything can (will) break, anything can go wrong.

As I've said before in this thread, I strongly advise ANYONE still using an ISP email address to begin the migration to another email provider.

Do it now while you still have access to your emails, or you'll be sorry you didn't if you ever decide to leave Virgin.

Worse than that, when I worked for Virgin on more than one occasion I dealt with customers who simply lost their email address through no fault of their own. A migration that went wrong, a fault that resulted in all their data being lost, all sorts of reasons.

I implore all of you, go set up an email account right now while you're waiting and as soon as you get access to your Virgin mails, set them to forward all incoming emails to your new address.

Re: Problem checking web mail
 

Back to the good old 'We're making some essential changes holding page'

We’re doing some work on My Virgin Media at the moment as part of an upgrade to provide you with an even better service.

We're sorry this part of the site isn’t available at the moment. Everything will be back to normal again soon, so please come back and try again shortly.

Email isn't affected, so you can send and receive messages as normal.

If your email address ends in @virginmedia.com click here
If your email address ends in @ntlworld.com click here
If your email address ends in @blueyonder.co.uk click here
If your email address ends in @virgin.net click here

You can also still pay bills online.

Make a payment

Or here are some more links that might help:

Got a query about our products, services or ways to pay? Just visit Help and support to find the answer. Alternatively if you need to get in touch Contact us

Re: Problem checking web mail
 

Do you have a suggested email provider?

Re: Problem checking web mail
 

Gmail. I don't recall a problem in the several years I have used them. My previous ntlworld accounts are redirected to Gmail

Re: Problem checking web mail
 

Forget web-mail Use a proper mail client like Thunderbird and keep a copy of the mail on your machine. Then you're unlikely to lose them.

Now with smtp authentication you can send mail from any access point like local Wi-Fi.