Re: Outage TW7 - No TV Etc
If someone doesn't like customer service being overseas, they should move to a service that only has UK call centres
The only way management will identify that overseas call centres are costing them business. I've never found overseas customer service rude, they are limited in what they can do because they must follow the rules laid out to them |
Re: Outage TW7 - No TV Etc
toady.
If companies had more CS offices in the UK, it might reduce the job queue. All these companies want is cheap labour. While the company makes huge profits off our backs. Don't want to be rude. But that the truth |
Re: Outage TW7 - No TV Etc
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What a load of tosh that is, do you really think customers of various companies know before they subscribe to those companies for their business that they have overseas call centres? Do you expect people to say " oh wait a minute" before I sign up to Virgin Media/ Sky i'm going to check that there call centres are in the UK, jesus H! |
Re: Outage TW7 - No TV Etc
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A couple of other posts have mentioned about moving your service to a firm which uses UK-call-centres. In other industries and having weighed up the whole package, I have done exactly that in the past. Not practical with cable services. The main issue I have found on multiple occasions, is with reporting OD faults. Offshore only seem to understand "my On Demand isn't working", and go down that avenue. It's rare for them to understand a "missing asset" explanation, and even when they do it ends up taking twice as long as a UK agent would. With all-out loss-of-service type issues, they seem ok. |
Re: Outage TW7 - No TV Etc
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Re: Outage TW7 - No TV Etc
These Companies should have a back up system, therefore these problems will continue. It could be that they are using cheap products to repair faults.
I was told today that they are changing Cables, to a newer cable ?. And this is what is causing faults. Or is it crap engineers after a few days training. |
Re: Outage TW7 - No TV Etc
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Far better there wasn't a fault in the firstplace of course... ;-) |
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