Has a new SW file been sent to Hub2 ac users?
 

Reason i ask is because within my Network Log i am currently seeing:-

SW Download INIT - Via Config file tftp file-********
SW download Successful - Via Config file

Thoughts?

Re: Has a new SW file been sent to Hub2 ac users?
 

Have your sync speeds changed in the configuration tab?

Re: Has a new SW file been sent to Hub2 ac users?
 

This same update happened to me this morning. Chances are that your SH2ac was running v1.01.11 (i thought this was the latest version) before. Now it is likely running v2.01.11.

If your SH2ac software version begins with v2 rather than v1, it likely means you are opted in to the WIFI hotspot sharing thing. I'll most likely be logging in to my Virgin Media portal to opt out of it.

Re: Has a new SW file been sent to Hub2 ac users?
 

I had it too, after the usual flurry of T3 errors.

Re: Has a new SW file been sent to Hub2 ac users?
 

I am now running v2.01.11

So i am guessing that was the only change in the firmware - regarding enabling WIFI HOTSPOT?

Re: Has a new SW file been sent to Hub2 ac users?
 

I can't find anything about either opting in or out on the VM website, could someone direct me to it?

Re: Has a new SW file been sent to Hub2 ac users?
 

My 2ac as this entry in the log, 'Code File Manufacturer CVS Validation Failure'. So I guess the SW update failed as it still shows as v1.01.11

Re: Has a new SW file been sent to Hub2 ac users?
 

Ah ok I understand now, just seems abit random that VM has not mentioned the roll-out plan and the way to actually opt-out yet!

Although I was aware they was planning to-do this a year ago now, but actually thought it had already gone live, but makes more sense doing it area by area slowly.

In principle it does seem like a really good idea, asking as it does not affect a users actual connection.

So basically they expect everyone to opt-in... right away without a prompt screen first.

Re: Has a new SW file been sent to Hub2 ac users?
 

I wonder how they will react when I power down my modem at night or when I go out?

Re: Has a new SW file been sent to Hub2 ac users?
 

I'm wondering how they expect this to work .
I have trouble connecting my iPad wirelessly if I'm in bed, the hub is
downstairs and one room over.
Oh and what's to stop someone just parking out on the street ( or in my back garden in my case) and start downloading lots of dodgy material ??
Or have I just got the wrong end of the stick ( as usual lol )

Re: Has a new SW file been sent to Hub2 ac users?
 

The public hotspot will be on a totally different connection / IP that won't come back to you if they do anything "dodgy".

The customer will have to login with their VM account details which I'm guessing are logged when they log in so can be traced if needed.

Re: Has a new SW file been sent to Hub2 ac users?
 

As synthetic has said, the public stuff is kept completely separate from your own connection.

Re: Has a new SW file been sent to Hub2 ac users?
 

Interestingly, my router rebooted on Sunday and reverted back to V1.01.11 . I wonder if there were issues identified with the update?

Re: Has a new SW file been sent to Hub2 ac users?
 

Same here.

Re: Has a new SW file been sent to Hub2 ac users?
 

Yes, it apparently killed Xbox live. Lots of threads over on VM Community Forums, community.virginmedia.com

Re: Has a new SW file been sent to Hub2 ac users?
 

I am on SH3, yet my config file has changed too. The downstream max traffic rate is now at 345000000. I noticed this after I got some speed test results consistently higher than usual. I usually max out at 317Mb. I am now consistently getting 331Mb. I'm pretty sure the old config was something like 325000000. Software version = 9.1.116V

Any explanation anyone?

https://www.cableforum.co.uk/images/...2017/02/24.png


https://www.cableforum.co.uk/images/...2017/02/25.png

https://www.cableforum.co.uk/images/...2017/02/26.png

Re: Has a new SW file been sent to Hub2 ac users?
 

Yes looks like a new config file for VIVID 300

New
https://www.cableforum.co.uk/images/...2017/02/23.png

Old
https://www.cableforum.co.uk/images/...2017/02/23.png

https://www.cableforum.co.uk/images/...2017/02/23.png

Re: Has a new SW file been sent to Hub2 ac users?
 

Got a new config file for Vivid 100 as well. Was 110100000, now 115100000.

Re: Has a new SW file been sent to Hub2 ac users?
 

I can't really remember my old downstream max figure, but the increase in speed I have gained is around 16Mb. Your max traffic rate in your config hasn't gone up that much. I'm struggling to explain the improvement in speed just based upon the max traffic rate. What was your typical off-peak down speed before the upgrade?

Re: Has a new SW file been sent to Hub2 ac users?
 

off-peak 310 at best

Data from samknows box

https://www.cableforum.co.uk/images/...2017/02/23.png

Re: Has a new SW file been sent to Hub2 ac users?
 

So your measured speed increase is around 23Mb. Can that be accounted for with your reported config max traffic rate alone?

Re: Has a new SW file been sent to Hub2 ac users?
 

Looks like there's been a new non-gamer 200Mbps config as well, now at 230000000 which I believe only the gamer config was at previously.

Looking at previous speedtests from last week, I've gone from around 208/210 to 220/222

Although I stand to be corrected

Re: Has a new SW file been sent to Hub2 ac users?
 

Great news, I posted noticing similar boost on my 300mb

https://www.cableforum.co.uk/images/...2017/02/13.jpg

Re: Has a new SW file been sent to Hub2 ac users?
 

I had my speed set to the above for some time now and I thought that was the normal for the 200mb.

Re: Has a new SW file been sent to Hub2 ac users?
 

Ok I stand corrected then. So I wonder why they only boosted the 100 / 300 packages...

Re: Has a new SW file been sent to Hub2 ac users?
 

Trying not to annoy further those who still haven't got a speed increase from 18 months ago?

Re: Has a new SW file been sent to Hub2 ac users?
 

nothing for is SH3 users.

Re: Has a new SW file been sent to Hub2 ac users?
 

I'm on a SH3, have moved from 330 to 345.

You might have to reboot the SH3. I did.

Re: Has a new SW file been sent to Hub2 ac users?
 

I'll try a reboot of my SH3 tonight and note the rate before and after

Re: Has a new SW file been sent to Hub2 ac users?
 

I only got the tiny boost to 230000000 yesterday when I rebooted my hub, so it wasn't the non gamer 200 tier norm a few weeks ago. This is the second small increase I have seen since moving to 200.

Re: Has a new SW file been sent to Hub2 ac users?
 

Same here after a reboot

Re: Has a new SW file been sent to Hub2 ac users?
 

download has increased upon reboot but upload is the same.

Re: Has a new SW file been sent to Hub2 ac users?
 

345Mb is a step further than any others reported here. Has anybody else been boosted to that?

Re: Has a new SW file been sent to Hub2 ac users?
 

tried rebooting mine and that has also gone to 345MB dwn :)

Re: Has a new SW file been sent to Hub2 ac users?
 

yes 345 here

Re: Has a new SW file been sent to Hub2 ac users?
 

I wonder if they are trying to stress test the network in preparation for something?

Re: Has a new SW file been sent to Hub2 ac users?
 

Interesting! Stress testing? Surely if they were stress testing they would've gone to 400Mb of something similar. Given that 300Mb users are in the minority I doubt if upping is by an additional 15 or 28 Mb will stress the system that much. In any case they already did 400Mb proof of concept trial some years ago in my area, before network upgrades. I was one of the lucky trialists.

I'm prepared to be corrected, but isn't there something else going on?

Re: Has a new SW file been sent to Hub2 ac users?
 

"Average Network Speeds are Improving(TM)" ...?



..Not bad at all for those on a relatively un-contested, though!

Re: Has a new SW file been sent to Hub2 ac users?
 

Has anyone noticed a weird pattern to their Thinkbroadband graphs since the upgrade?

Heres mine...

https://www.cableforum.co.uk/images/...2017/02/16.png

Re: Has a new SW file been sent to Hub2 ac users?
 

Looks like that Intel PUMA fix is definitely going to be needed at some point soon...

Re: Has a new SW file been sent to Hub2 ac users?
 

Been seeing worse congestion than usual since around the time of the change: https://smokeping.allan.scot/smokepi...in.Renf-Switch

Could just be a coincidence.

Re: Has a new SW file been sent to Hub2 ac users?
 

I don't think they're stress testing anything, I am 90% sure they're increasing the overhead so the ASA doesn't bitch slap them. For virgin to advertise 300Mbit, 10% of customers need to actually get that speed - so they over-provision to make sure it happens.

It's why upload speeds are barely overprovisioned at all, because they're not headline speeds.

Re: Has a new SW file been sent to Hub2 ac users?
 

Interesting view point that seems to account for the modest increases. I am wondering why some have been boosted to 335 max traffic rate whilst others are up to 345Mb.

The upstream config is over-egged to the point that I always get > 20Mb.

Re: Has a new SW file been sent to Hub2 ac users?
 

Upload Config update for VIVID 300

From Max Traffic Rate 21000000 to

https://www.cableforum.co.uk/images/...2017/02/13.png
https://www.cableforum.co.uk/images/...2017/02/13.png

Re: Has a new SW file been sent to Hub2 ac users?
 

That's an odd little number, isn't it. Would have just expected 22000000.

Still, any increase is good!

Re: Has a new SW file been sent to Hub2 ac users?
 

Excellent. It's not much but at least they're tweaking upload speeds as well, hopefully the 200 tier will see an upload boost too.

Re: Has a new SW file been sent to Hub2 ac users?
 

Same thing for me! An extra 5% upload.

http://imgur.com/a/MGnDO

Re: Has a new SW file been sent to Hub2 ac users?
 

i also have the weird new update.

Re: Has a new SW file been sent to Hub2 ac users?
 

Me too!

https://www.cableforum.co.uk/images/...2017/02/10.png

https://www.cableforum.co.uk/images/...2017/02/11.png

Re: Has a new SW file been sent to Hub2 ac users?
 

http://www.speedtest.net/my-result/6059877647 Quite happy with this :)

Re: Has a new SW file been sent to Hub2 ac users?
 

Up for me too

Re: Has a new SW file been sent to Hub2 ac users?
 

Is it anything to do with this?

https://my.virginmedia.com/my-app/wh...wifi.html#FAQs

Trial for access to SHUB 2ac's for the wi-fi app - already rolling out to 3's in areas listed in FAQ

Re: Has a new SW file been sent to Hub2 ac users?
 

The trial areas were:- Thames Valley (England) areas of Reading, Bracknell, Basingstoke, Newbury and Marlow.

The list you linked to includes:- Basildon, Southend, Gillingham, Cambridge, the Cotswolds, Epping, Loughton, Glenrothes, South Herts and Watford, and West Sussex.

That does appear to be confirmation that the trials have gone well enough to roll out to at least certain areas. Some areas may be easier to do this in than others.

Re: Has a new SW file been sent to Hub2 ac users?
 

I'm not in a trial area, and my speed has improved. My SH3 is actually in modem mode anyway.

Re: Has a new SW file been sent to Hub2 ac users?
 

Wifi trial doesn't have anything to do with the speed boosts. The public wifi is on a seperate connection.

Re: Has a new SW file been sent to Hub2 ac users?
 

I believe the WiFi channel operates even if you are in modem-only mode. It is a completely separate arrangement.

The WiFi trial and rollout is not linked to speed upgrades. Similarly speed upgrades are not necessarily linked to network upgrades.

Re: Has a new SW file been sent to Hub2 ac users?
 

The WiFi channel does not operate when you are in modem mode and currently it won't allow you to use other WiFi hotspots as you aren't sharing yours

Re: Has a new SW file been sent to Hub2 ac users?
 

Which is a huge shame, as it would have allowed for stronger coverage.

Re: Has a new SW file been sent to Hub2 ac users?
 

That's me out then.

Re: Has a new SW file been sent to Hub2 ac users?
 

Me too. Really disappointed in this. VM need to be aware that the freedom to use your own router is one of the factors that keeps some of us with them.

Currently I am able to access Virgin WiFi all over the place, including down in the Tube stations. Will this end when I get to choose whether I am a hotspot or not?

Sorry, off topic.

Re: Has a new SW file been sent to Hub2 ac users?
 

The website doesn't really mention modem mode, it only says opting out is done via my VM.

If they do start identifying modem mode users and blocking them without them having opted out then it may cause a bit of a kick-off. VM had the firmware written to allow this service, they could have easily enough specified that it should also work with the device set to modem mode too. The device is certainly capable of doing it.

Re: Has a new SW file been sent to Hub2 ac users?
 

Both being in modem mode or disabling 2.4GHz wireless in router mode will opt you out of the VM WiFi service.

Re: Has a new SW file been sent to Hub2 ac users?
 

I don't see how. In modem mode, the radios are turned off. You are suggesting that they further tinker with the firmware to keep the 2.4GHz radio on - maybe not so easy because of the routing functions that must also be enabled.

Re: Has a new SW file been sent to Hub2 ac users?
 

Vivid 150 had a boost too i think

Primary Downstream Service Flow
Max Traffic Rate 172500000
Primary Upstream Service Flow
Max Traffic Rate 10500000

Re: Has a new SW file been sent to Hub2 ac users?
 

My SH3 has it's radios on whilst in modem mode :)

Re: Has a new SW file been sent to Hub2 ac users?
 

Tell us more. Does mine? I can't see any SSID from the Hub 3.

Re: Has a new SW file been sent to Hub2 ac users?
 

I'm pretty sure it's a bug. I'm stuck in some weird limbo where I can't disable modem mode but it also has all of the router mode settings available.

But either way, VM are having firmware made that allows them to have an entirely separate network running. It also apparently reports back to VM if your device is in modem mode so they know you are opted-out. Modem mode is just a bunch of configuration changes that disable DHCP, wireless and the other ports (though not early on :D). It's not some hard kill switch that disables the hardware, just a bit being flipped to 0

Re: Has a new SW file been sent to Hub2 ac users?
 

New software for SH2ac downloaded overnight.

I am now on v2.01.12 as of 30.08.17.

The last time i had v2 (January) it was v2.01.11. This didn't last very long as Virgin rolled back to an earlier v1.01.14 and that was running until last night.

Does this mean the SH2ac Wifi Hotspot rollout is underway again?

Re: Has a new SW file been sent to Hub2 ac users?
 

Possibly, they did say they were looking to include SH2s in the network.

Re: Has a new SW file been sent to Hub2 ac users?
 

A big software update is needed anyway for other purposes.

Re: Has a new SW file been sent to Hub2 ac users?
 

Still on V1.01.14

Re: Has a new SW file been sent to Hub2 ac users?
 

I have just factory reset my router superhub2ac i now have the same update v2 and its severely affecting my ps4. Wtf i heard rumours of a similar update like this before being totally broken.

Re: Has a new SW file been sent to Hub2 ac users?
 

Exciting secrecy :p:

Re: Has a new SW file been sent to Hub2 ac users?
 

The interesting bits aren't customer facing so nothing that exciting.

Re: Has a new SW file been sent to Hub2 ac users?
 

Ah, still interested to see what's going on in the background (assuming we can).

Had a bunch of outages here yesterday, not sure if it's due to something like this or some new cables being installed to a previously non VM served building but stats are all the same.

Re: Has a new SW file been sent to Hub2 ac users?
 

Im having upload issues ip packet fragmentation issues on my ps4 since this update and my router is reporting illegal fragments this is on a wired connection

Re: Has a new SW file been sent to Hub2 ac users?
 

Igni

It seems that there has been widespread change to the mini-slot size. My Hub 3, SH2ac & SH2 all have a mini-slot size of 2 instead of the 4.

So what's that about? It could explain the packet fragmentation that Will has mentioned.

Btw, for the Hub 3 you can extract the mini-slot size with the command (in this case modem mode):

http://192.168.100.1/walk?oids=1.3.6....127.1.1.2.1.5

Re: Has a new SW file been sent to Hub2 ac users?
 

Damnit sep its will from virgin media forum your everywhere haha well thanks for trying again haha i just posted here to get some other views or reports

Re: Has a new SW file been sent to Hub2 ac users?
 

Since the update my SHUB2ac has moved from 64 QAM on US-1 and US-4, to 64 QAM on US-1 and 16 QAM on US-2.

When it stops flip-flopping on power-up that is.

Software Version V2.01.12
Hardware Version 1.03

Re: Has a new SW file been sent to Hub2 ac users?
 

Taf - is your mini-slot size on upstream 4 or 2?

I appreciate that you are only on 2 upstreams but some people are reporting a change to min-slot size = 2.

Re: Has a new SW file been sent to Hub2 ac users?
 

Is there any way to check the min-slot size on the hitron modem ?

Re: Has a new SW file been sent to Hub2 ac users?
 

Is it the last number in the two lines of numbers it produces? If so, it's showing as 4 for me.

Re: Has a new SW file been sent to Hub2 ac users?
 

This is our stats

{
"1.3.6.1.2.1.10.127.1.1.2.1.5.4":"2",
"1.3.6.1.2.1.10.127.1.1.2.1.5.82":"2",
"1":"Finish"
}

Re: Has a new SW file been sent to Hub2 ac users?
 

Yes - that's the mini-slot size.

I don't see how mini-slot size = 2 helps matters unless VM are able to upwardly adjust the size of what your modem can fit into two clock ticks.

Re: Has a new SW file been sent to Hub2 ac users?
 

Mine's showing 2 as well, on a SH3

{
"1.3.6.1.2.1.10.127.1.1.2.1.5.4":"2",
"1.3.6.1.2.1.10.127.1.1.2.1.5.82":"2",
"1":"Finish"
}

Re: Has a new SW file been sent to Hub2 ac users?
 

Well this is kinda funky.

{
"1.3.6.1.2.1.10.127.1.1.2.1.5.4":"4",
"1.3.6.1.2.1.10.127.1.1.2.1.5.82":"2",
"1":"Finish"
}

Re: Has a new SW file been sent to Hub2 ac users?
 

Your upstream stats would be handy so we can look at the frequencies (as a matter of funky interest).

Re: Has a new SW file been sent to Hub2 ac users?
 

Can do.

https://www.cableforum.co.uk/images/local/2017/09/1.png

Re: Has a new SW file been sent to Hub2 ac users?
 

I suppose you tried the Hub 3 URL without success?

Re: Has a new SW file been sent to Hub2 ac users?
 

Correct.



Port Frequency (Hz) Modulation Power (dBmV) SNR (dB) Channel
1 299000000 256QAM -3.700 38.983 13
2 203000000 256QAM -0.500 40.366 1
3 211000000 256QAM -0.800 40.366 2
4 219000000 256QAM -1.100 38.605 3
5 227000000 256QAM -1.400 38.983 4
6 235000000 256QAM -1.700 38.605 5
7 243000000 256QAM -2.100 38.983 6
8 251000000 256QAM -2.500 38.605 7
9 259000000 256QAM -2.900 38.983 8
10 267000000 256QAM -3.000 38.605 9
11 275000000 256QAM -3.300 38.983 10
12 283000000 256QAM -3.200 38.983 11
13 291000000 256QAM -3.400 38.605 12
14 307000000 256QAM -3.700 38.983 14
15 315000000 256QAM -4.300 38.605 15
16 323000000 256QAM -4.800 37.636 16
Upstream Overview

Port Frequency (Hz) BandWidth Modulation Power (dBmV) Channel
2 24400021 6400000 ATDMA 46.750 6
3 30999996 6400000 ATDMA 47.250 5




Stats output is very basic don't see any option to see the configured rate of traffic.

Re: Has a new SW file been sent to Hub2 ac users?
 

Upstream
Channel Type 2.0 2.0 N/A N/A
Channel ID 34 35 N/A N/A
Frequency (Hz) 39400000 32600000 N/A N/A
Modulation 64QAM 32QAM N/A N/A
Symbol Rate (Sym/sec) 5120000 5120000 N/A N/A
Mini-Slot Size 4 4 N/A N/A
Power Level (dBmV) 44.25 43.75 N/A N/A

US2 on 32qam today....

Re: Has a new SW file been sent to Hub2 ac users?
 

I have no idea what the access guys are doing with the upstream configurations to be honest, but it wouldn't explain the fragmentation - Will's issue was with received packets, not transmitted ones.

I would suspect new line cards or IOS and a recommendation from Cisco to change the size, or someone decided to try and wring a little more efficiency from each MAP by reducing the minimum burst.

Re: Has a new SW file been sent to Hub2 ac users?
 

It seems to be widespread? Is it likely to have been deliberate? And exactly what will it do to people's experience?

With your insight, can you please explain more what this means. I'm aware of the basic mechanism of ticks & opportunities. But reducing that to 2 ticks if the other levers stay the same eludes me as to reason.

Re: Has a new SW file been sent to Hub2 ac users?
 

Still having issues after this update on ps4

Re: Has a new SW file been sent to Hub2 ac users?
 

So glad my 2ac is still on v1.01.14.

Re: Has a new SW file been sent to Hub2 ac users?
 

If your 2ac is in modem mode your ok im using mine as a router and since this update my wired upload speed on ps4 is 2mb which was 10 before seems to be having wired comnection issues to ps4. How are you still on old firmware have you not reset your router recently? Or its not released where you are yet?

Re: Has a new SW file been sent to Hub2 ac users?
 

I have no idea why I am still on 'old' FW. When I first read this thread, I checked my version and did a complete power cycle of the SH. The original FW version remains. I rebooted again just a couple of days ago and I am still on 1.01.14.
For now, I am not touching it again. Yes, I am in MODEM mode, but don't want to chance problems now I know that some people are having issues.

Re: Has a new SW file been sent to Hub2 ac users?
 

Imo stay on the old firmware tried ringing virgin today they said it was sony the usual stuff they dont have a clue whats going on like i told them i was awake when this update installed and its only occured since it installed its virgin not sony. Typical phone support wish i could talk to someone at there center who actually knew i.t.

Re: Has a new SW file been sent to Hub2 ac users?
 

Changing to 2 ticks reduces the size of the minimum data grant, so if a modem only has 2 ticks worth of data it's getting exactly that grant rather than 4.

Whatever the reason I'm not privvy.

Re: Has a new SW file been sent to Hub2 ac users?
 

So, in identical upstream load circumstances as to when it was 4 ticks, your opportunity to send data comes round more often at the expense of the amount of data grabbed at the next opportunity. Right?
Now, would the less technical user find that a more useful explanation?!!