Anyone else having problems in Lincoln?
 

Got back from the cinema just before 5 to find my wan connection was down. After a right flipping faff i managed to load my tbb graph on my phone and it had only just gone down. I signed into my VM for it to run the tests and came back as "we think your equipment might be switched off" and there were no known issues. I rang 150 and went through the disconnect/reconnect power (which i had already done) and he said a network fault had just been raised for noise in my area and it can take up to 5 days to fix. I thought he was fobbing me off but i have rang the service status number and it does say there is an issue in my area which they are doing their best to fix. Interestingly though if you go to the service status page it says everything is fine.
The shub just keeps rebooting and i end up with a solid blue tick and a solid red up and down arrow before it reboots and starts flashing again.

While i have been typing this out it has come back up. Downsteam power levels and snr is fine but both upstream channels are 47.5 and one of them has dropped down to qam16.

Re: Anyone else having problems in Lincoln?
 

Thats Strange.I'm in area 20 Manchester and I've had exactly the same problem.
My broadband has been on for a couple of hours and then down for 8 to ten hours. This has been happening since Friday evening.
Ive been told there is a network fault due to raised noise in my area and it can take up to 7 days to fix and I should expect regular broadband outage for the next 7 days.

I have no understating of what raised noise on the network means. I'm sure one of the intelligent members will let us know.

Re: Anyone else having problems in Lincoln?
 

interesting. Maybe there is a more serious problem higher up the network because the dude on the phone said it was a serious issue.

Re: Anyone else having problems in Lincoln?
 

No issues here (North Nottingham).

Re: Anyone else having problems in Lincoln?
 

something dodgy is going on. All I have got is a page full of these in my network log: Unicast Ranging Received Abort Response - initializing MAC

https://www.cableforum.co.uk/images/local/2017/07/6.png

Re: Anyone else having problems in Lincoln?
 

Nothing showing down here on the south coast.

Re: Anyone else having problems in Lincoln?
 

interesting, I always assumed Nottingham was a big trunk feeding into VM's backbone because my traffic always goes through Nottingham

Tracing route to www.bbc.net.uk [212.58.246.95]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms RT-AC68U-B930 [18.19.1.1]
2 9 ms 8 ms 7 ms 10.33.88.1 local cmts
3 11 ms 11 ms 11 ms nott-core-2b-xe-130-0.network.virginmedia.net [62.255.214.173]
4 * * * Request timed out.
5 * 25 ms 24 ms nrth-bb-1c-ae0-0.network.virginmedia.net [62.254.42.134]
6 27 ms 19 ms 33 ms tele-ic-4-ae0-0.network.virginmedia.net [62.253.174.18]
7 17 ms 15 ms 22 ms pos6-1.rt0.thdo.bbc.co.uk [212.58.239.237]
8 * * * Request timed out.
9 24 ms 23 ms 21 ms ae0.er02.cwwtf.bbc.co.uk [132.185.254.90]
10 28 ms 27 ms 54 ms 132.185.255.165
11 22 ms 20 ms 20 ms bbc-vip016.cwwtf.bbc.co.uk [212.58.246.95]

Trace complete.

Re: Anyone else having problems in Lincoln?
 

Yep, I believe Lincoln & Mansfield traffic both pass through Nottingham.

That trace looks fine.

Re: Anyone else having problems in Lincoln?
 

Well I haven't lost my connection since it came back last night. I was hoping they were going to do something to fix it today and I would get a random reboot. I rebooted myself earlier and locked onto the same downstream and upstream channels again, it came back up first time and my upstream channels are still 47.5. The only good thing is that I am back on two QAM64s.

Re: Anyone else having problems in Lincoln?
 

Down here in Slough the internet went dead a few times in the early hours, like 4am this morning and eventually the hub light started flashing. Few minutes later everything seemed to be back to normal.

Re: Anyone else having problems in Lincoln?
 

Sweet, i'll go and check mine.

Re: Anyone else having problems in Lincoln?
 

Mine going up and down like a yoyo since 9am in North Hykeham near The Forum.

Re: Anyone else having problems in Lincoln?
 

it just gets weirder and weirder. My connection has been up since I rebooted last night. It isn't perfect but I have been able to get 23MB down and 1 up all morning

Re: Anyone else having problems in Lincoln?
 

It been back up for about 30 mins now.
I read on VM tweets they had a fire in one of the main cabinets for the area, so not sure, if I was affected by this.

Had on the status page a fix by 6pm today, the around launch time in disappeared, but the phone line said there was still issues and still does.
Both my upstream channels are at 16 qam instead of 64 qam

https://www.cableforum.co.uk/images/local/2017/07/8.png

Re: Anyone else having problems in Lincoln?
 

I'll keep my eyes peeled at 1800 for a reboot but I haven't been experiencing the same issues as you today so I am not expecting mine to be fixed. The only problem I have got atm is that my two upstreams are 47.5 and normally they are 42.5, that being said though, it isn't affecting the stability of my connection or speed atm.

Re: Anyone else having problems in Lincoln?
 

Have more issues this evening as well from around 7pm, been up and down. Ended up connecting to my Mobile via my router for internet.

Re: Anyone else having problems in Lincoln?
 

For your service to move to qam 16 the node must of been noisy . The cmts does this to keep a service if possible . The noise can be caused by faulty kit in the street but more than often it comes from one address than cause major problems for everyone else . :)

Re: Anyone else having problems in Lincoln?
 

After being down all night, I just rebooted the Hub 3 and it is now currently connected, with both on 64 qam.

But the recorded message is still when you phone up, so I expect more issues.

I just checked the error log on the Hub 3 and have a the page is full of:

017-07-12 05:35:18.00 82000700 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=yy:yy:yy:yy:yy:cc;CM-QOS=1.1;CM-VER=3.0;
2017-07-12 05:35:18.00 82000200 No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=yy:yy:yy:yy:y:y;CM-QOS=1.1;CM-VER=3.0;

This is the last one in the log, you need to add an hour on to the time, as the Hub 3 is running in GMT/UTC timezone and UK is in BST +1 on GMT/UTC

https://www.cableforum.co.uk/images/local/2017/07/9.png

Re: Anyone else having problems in Lincoln?
 

Not sure if a related problem but I and my wife have just lost the e mail service although main internet seems fine

---------- Post added at 15:59 ---------- Previous post was at 15:58 ----------

In Lincoln, Brant road area

Re: Anyone else having problems in Lincoln?
 

Email would be more UK wide issue, I would think

And it continues, the record message is still on the VM 150 about issues.
I am starting to get sick of it, as it been going on for like over 3 days now.
My powerlevels are all good.


https://www.cableforum.co.uk/images/local/2017/07/9.png

Re: Anyone else having problems in Lincoln?
 

Nothing has changed for me since I did my reboot on Monday. One of my upstreams has dropped from 47.5 to 46.25 and that is it.

Have you tried giving VM a ring for an update? The Indian dude I spoke to on Sunday spoke excellent English very clearly and could easily have been in an English call centre.

Re: Anyone else having problems in Lincoln?
 

I signed up for text updates., but not got anything yet.
May give them a call later.

Re: Anyone else having problems in Lincoln?
 

I phoned up and it is an SNR issues started on the 10th July should be fixed by 17th July.

Re: Anyone else having problems in Lincoln?
 

It's strange because when I rang them on Sunday after my connection had been down for 1 hour I was told exactly the same thing. Shortly after though it came back up and has been stable all week.

Re: Anyone else having problems in Lincoln?
 

MIne gone down again this evening a few times,so far

---------- Post added at 19:30 ---------- Previous post was at 19:26 ----------

I have, had to setup failover on my router to my VM Mobile just incase, got 2.5GB spare

https://www.cableforum.co.uk/images/local/2017/07/9.png

https://www.cableforum.co.uk/images/...2017/03/25.png

---------- Post added at 19:36 ---------- Previous post was at 19:30 ----------



---------- Post added at 19:38 ---------- Previous post was at 19:36 ----------



+1 Hour on the times, due to GMT timezone

Re: Anyone else having problems in Lincoln?
 

my logs looked exactly the same on Sunday

Re: Anyone else having problems in Lincoln?
 

Been having that for the last few days those logs.
Just had to use my 4G to play on the PS4, as VM was up and down, as the fallover and back was causing issues on PSN.

I expect the weekend will be bad, VM currently connected at this time.

It feels more then SNR to be honest, as it is fine during the day, then in the evenings goes up and down.
I seen on VM Forum about some congestion in the Area 30, which Lincoln is in.

I asked in one of the posts and got ignored by the forum staff, when they was replying to another customer.
I only asked was it affecting me.

Re: Anyone else having problems in Lincoln?
 

I very much doubt it is going to be fixed by Sunday. If they havent been able to fix it during business hours this week then it sure as hell isnt going to be fixed over the weekend is it?

I wish i could lob a 3 mile long patch cable in your direction and connect you to my router :)

Re: Anyone else having problems in Lincoln?
 

They saying Monday it be fixed for 17th, that is what Tech support and Thinking of Leaving said. I can't see it being fixed either on Monday, as they said all week.
The way the guy said it who gave me the credit was, if not we will need to give you more. If not fixed on Monday.

Re: Anyone else having problems in Lincoln?
 

Finally got a text update, which I asked for on 150 mid last week.
ETA of Monday (today) 17/07/2017 - 11AM.

Re: Anyone else having problems in Lincoln?
 

awesome, maybe they have been waiting for a part to arrive. It will be interesting to see if anything changes for me as well. My power levels are still too high.

Re: Anyone else having problems in Lincoln?
 

My connection is down again.

Re: Anyone else having problems in Lincoln?
 

I am online here, and have been all day.
I got a text about 9.40am saying it was fixed for me.

Re: Anyone else having problems in Lincoln?
 

I have just come back up but I am not expecting it to hold. My two upstreams have dropped to QAM32 and the upstream power is 49. I think I should be able to charge VM for my stress levels. I had to ring 3 times before I could speak to somebody and all I got was "please unplug all the cables in the back of the router" and when that didn't work "ok sir your router is faulty and I need to send you a new router". We had a bit of an argument and when I told him I had been told there was an issue with noise in the area he said it had been fixed (not). In the end he arranged to send a tech out on Wednesday. I don't expect him to do anything but at least he can escalate the issue and I provide him with the right info regarding power levels and T3 timeouts because I don't think the ming mong on the phone understood what I was saying.

https://www.cableforum.co.uk/images/...2017/07/12.png

Re: Anyone else having problems in Lincoln?
 

There been issues in the Area 30, with over subscibing, in Newark.
Yeh the offshore people don't know what a T3 is as it not in there script.

Time before last I phone up they wanted to send me a new Hub 3 and I said I just got one, whcih I had about a month or 2 ago.
I already knew my issue then was upstream issue, at that point.

I have now got to the point, of not phone Tech Support, as normally pointless.

Re: Anyone else having problems in Lincoln?
 

I agree and on the one time every 2-3 years I ring them they manage to make me want to kill someone. I never ring them because I expect them to help me, I do it to try and make them aware there is a network fault that needs resolving and the only way you seem to be able to do it these days is for a tech to come out and realise there isn't anything he can do and escalate it.

I can't believe they don't have the tools to either see hundreds of modems have just dropped off a particular cmts and/or bandwidth usage has just taken a nose dive possibly suggesting a tonne of customers have just lost their connection. Once they realise something is abnormal they can then start to investigate why.

Re: Anyone else having problems in Lincoln?
 

The first line lot aren't trained to raise or spot outages, all they're really trained on is:

Is your connection down? (Can you get online?)
Is it your fault (i.e. modem IS connected to the network) or Virgin's?
If it's Virgin's, is there a reported outage? If not, book a tech.

Anything beyond that will cause issues and because us lot on the forum are generally tech savvy, we don't tend to ring in unless it's something "odd" - intermittent, slow speeds, etc. and that throws them off.

In any case, outages are picked up mostly by the outage team "sweeping" for blocks of booked techs clumped together. It's very rare that a first line agent - onshore OR offshore - ever reports an outage directly. If your entire street is down but only 2 people have reported it, chances are it's not getting fixed until the first engineer comes out to investigate - and he might still not be able to fix anything and have to escalate it. If 3 people have reported it (depending on the node size), it'll get escalated right away and a network engineer will look into it a lot faster than a fault tech will.

That's why I always say on here to phone Virgin, even if you KNOW it's an outage, phone them and go through the tedious diagnostics to get an engineer booked. They won't book an engineer willy-nilly because, believe me, every other person phoning up demands an engineer for stupid **** so they have to make the effort to check it's not just you forgetting to plug your modem in or something daft like that.

TL; DR report it or forever hold your peace.

Re: Anyone else having problems in Lincoln?
 

just checked and I haven't had a reboot overnight but my upstreams are back to qam64 and the power has dropped slightly to 47.5 which is what it was last week.

Re: Anyone else having problems in Lincoln?
 

Here we go again with the T3's FFS!
Disconnected twice in the last 10 mins wooh :(

My Upsteam qam is 16 for both :mad:

Upstream bonded channels
Channel ID Frequency(Hz) Mode Power
(dBmV) Modulation Channel Bandwidth(Hz) Symbol Rate (ksps)
4 46200000 ATDMA 42.8 16 qam 6400000 5120
5 39400000 ATDMA 42.8 16 qam 6400000 5120

Re: Anyone else having problems in Lincoln?
 

I was going to suggest you send me some info so I can pass it on to the tech when he comes round tomorrow but tbh he probably won't be interested if there isn't an open ticket. As far as they are concerned the noise fault was fixed last week so if you are still having issues like I am then maybe you need to ring up and insist on a tech visit; it is the only way it is going to be fixed.

Re: Anyone else having problems in Lincoln?
 

Just check the Hub 3 and it back to qam 64, could be they was doing work.
Not had any more issues, since this morning, just the 2 dropouts.

Upstream bonded channels
Channel ID Frequency(Hz) Mode Power
(dBmV) Modulation Channel Bandwidth(Hz) Symbol Rate (ksps)
4 46200000 ATDMA 41.5 64 qam 6400000 5120
5 39400000 ATDMA 41.5 64 qam 6400000 5120

Re: Anyone else having problems in Lincoln?
 

my power levels have gone up to 48.75.

Re: Anyone else having problems in Lincoln?
 

Had nothing but problems with the 200meg upgrade got put back to 100 and all was fine not connected of cause ����

Re: Anyone else having problems in Lincoln?
 

I have been on 200 for ages and it has always been mint up and till 1 week ago.

Re: Anyone else having problems in Lincoln?
 

Glad it was ok for you as I said in my case nothing but the phone /TV worked for about three days .was told and told that nothing was wrong at all with ANY thing .said that I have not wanted 200mag and if they did not put me back I would cancel virgin (out of contract) with in 10 seconds yes I mean it
10 IT worked and not been aproblem since

Re: Anyone else having problems in Lincoln?
 

General Maximus, can you let me know what the tech says, when they come around please.

Mine dropped 3 times during the night at: 3am, 5am and 8am.
Now on qam 32 for both upstreams

Re: Anyone else having problems in Lincoln?
 

one of mine has dropped down to qam32 as well

Re: Anyone else having problems in Lincoln?
 

Not in Lincoln but this is what I'm getting on 200mb connected with Ethernet

Re: Anyone else having problems in Lincoln?
 

What do you get if you try another server such as Nottingham?

https://www.cableforum.co.uk/images/...2017/07/13.png

If you continue to get around 100mbits downstream I would suggest getting your tap point moved.

Re: Anyone else having problems in Lincoln?
 

Just retested on Nottingham as you suggested much better

Re: Anyone else having problems in Lincoln?
 

as an fyi for the future if you click on "share this result" and select forum code you can paste the results directly as I did and not have to faff around with screen dumps and uploading pics etc.

Re: Anyone else having problems in Lincoln?
 

Thank's its habit of using page shot in Firefox

Re: Anyone else having problems in Lincoln?
 

Another SNR issue for me ETA 10.30pm today.
VM not connecting, so have hooked up by 4G mobile to my router for internet, have 2GB left of mobile net.

Re: Anyone else having problems in Lincoln?
 

he has been and gone. He walked in with a shub3 because he thought it was a faulty shub swap and I explained what the problem is. To be fair he was quite thorough and checked the main connection coming into the house, he replaced the isolator on the wall socket which feeds the shub because it is ancient (2001) and he went to the street cab and checked everything out. The problem is that he has come all the way from Grimsby so he is not aware of any issues in the area. The funny thing is that when he went out to check the street cab a guy from across the road saw him and came out and told him he had been having the same problem :)
He said upstream power is fine up to 51 but he has fitted a 3db fpa which has bought it down to 46 and he is going to ring me on Friday to see how things are going. I am not holding my breath, when my connection is up everything is fine and I get full speed until it lose it again.
I'll wait to see what happens and I'll keep ringing up. I am going to speak to the dude across the road and ask him to ring them up as well and hopefully they'll start to notice a pattern.

Re: Anyone else having problems in Lincoln?
 

My internet past few weeks has been poor, supposed to have the 200 gamer, but downloading at less than 100. (LN6 area)

Re: Anyone else having problems in Lincoln?
 

what are your power levels like?

Re: Anyone else having problems in Lincoln?
 

After they fixed the last SNR for me, it has gone back to the same as it was before:
With one upstream at 64 qam and the other at 16 qam.

Upstream bonded channels
Channel ID Frequency(Hz) Mode Power
(dBmV) Modulation Channel Bandwidth(Hz) Symbol Rate (ksps)
6 32600000 ATDMA 40.5 16 qam 6400000 5120
5 39400000 ATDMA 40.5 64 qam 6400000 5120

Re: Anyone else having problems in Lincoln?
 

Virgin Media suffering nationwide TITSUP*

"Virgin Media is seemingly suffering a series of nationwide outages, with aggrieved customers using alternate methods to air their ire at the telco.

A number of Virgin's customers have been in contact with us over the past day or so to complain about not receiving the service they have paid for."

http://www.theregister.co.uk/2017/08..._outage_burst/

Re: Anyone else having problems in Lincoln?
 

Funny you should say that actually because when i rang up to upgrade last week the very first message i got was "we are sorry you are still having problem in *postcode*, this is a very complex issue and it will take time for our engineers to resolve."

Re: Anyone else having problems in Lincoln?
 

Here we go again. What appears to be another SNR issue started on the 6th september

https://www.cableforum.co.uk/images/local/2017/07/9.png

Re: Anyone else having problems in Lincoln?
 

it isn't perfect but I haven't had any connectivity issues:

https://www.cableforum.co.uk/images/local/2017/09/5.png

Both upstream channels are 42.8 atm.

Re: Anyone else having problems in Lincoln?
 

Hi,

Our issues started on the 6th Sept am 2am and it went down on the 7th Sept again, and when I checked they was doing some work on it.

Currently ok as of the 7th Sept in the evening.
But down't hold much hope to be honest.

Upstreams are both at 48.8, one is on 64 qam, while the other is on 16 qam and has been since the 7th in the evening.

We have contacted the CEO office and waiting for them to come back, this issue been going on far too long (over 2 years) of SNR issues every few months.

Re: Anyone else having problems in Lincoln?
 

funny you should say that because that is what mine were like last month when I started having problems. I have checked my graph and everything has been okay over the last week and my power levels are also ok. I know they ware working on the noise issue because last time I rang up to upgrade they said "we are sorry you are still having issues in ln6 xxx, it is a complex issue and out engineers are working to fix it as fast as possible". So at least they are aware there is still an issue and they are looking at it.

Re: Anyone else having problems in Lincoln?
 

at the present time in LN5 8SA area I am only getting 2.49Mbps download and 6.1 Mbps upload on a 200Mbps connection, so what the hell is wrong in Lincoln again?

Re: Anyone else having problems in Lincoln?
 

I am in Doddington Park and it's all good here:

https://www.cableforum.co.uk/images/...2017/09/19.png

https://www.cableforum.co.uk/images/...2017/09/20.png

I would love to see a Network map for Lincoln to see where we branch off from one another because there seems to be an issue in North Hykeham as well atm. As you are at the other end of town so I can only assume that it is the influx of students arriving at uni which is screwing things up but it doesn't bode well for the future. Have you had a look at your power levels?

Re: Anyone else having problems in Lincoln?
 

i'm getting a green base light, followed by green arrows flashing, according to router settings page something about register failure, been like that since early sunday

need to wait til they're open before i can log a call, less than 2 months and the problems have started

Re: Anyone else having problems in Lincoln?
 

Thanks for the replies, I spoke to virgin today and they tested and found power problem, engineer coming Thursday afternoon. I live off Brant road so maybe an area problem here.

Re: Anyone else having problems in Lincoln?
 

Got the T3's again, woohoo, started about 6am.
I am in North Hykehm near The Forum
Had to connect my mobile up for internet.

Re: Anyone else having problems in Lincoln?
 

I feel like you are all infected with bad internet and I am in a quarantine zone where everything is clean and shiny.

Re: Anyone else having problems in Lincoln?
 

Got a tech coming Friday between 12-4.
Could be a possible SNR they said.

If only that was the case, it be your turn soon lol

Re: Anyone else having problems in Lincoln?
 

Just called 150 and it has a message, saying there a problem with the internet and TV. ETA fix of 2.25pm.
It doesn't appear to be affect our TV, just internet

Not holding much hope on this fix to be honest as the last one only lasted 19 days.

Re: Anyone else having problems in Lincoln?
 

It is back up, and got a text saying the Tech has been cancelled.

Re: Anyone else having problems in Lincoln?
 

have your power levels, channels or anything else noticeably changed?

Re: Anyone else having problems in Lincoln?
 

Just the powerlevel on the upstream, both have gone up to 50

Channel ID Frequency(Hz) Mode Power
(dBmV) Modulation Channel Bandwidth(Hz) Symbol Rate (ksps)
6 32600000 ATDMA 50 16 qam 6400000 5120
5 39400000 ATDMA 50 64 qam 6400000 5120

Re: Anyone else having problems in Lincoln?
 

they haven't fixed the problem them and the fact that one of the upstream channels has dropped to qam16 isn't a good sign either

Re: Anyone else having problems in Lincoln?
 

It been like that since they fixed it (added more gaffa tape lol) in July.
After each time they do what ever, my upstream power levels go up a bit.

Re: Anyone else having problems in Lincoln?
 

Had engineer visit today, he swapped 2ac for 3 had problems getting it to run at first noted better upstream and bad downstream left to go to a call but left contact if problem not cleared, at about 14 30 back up to 200 mbs again, so must be a problem in city and did sa upgrading going on.

Re: Anyone else having problems in Lincoln?
 

Home page seems to be down 2nd time today

Re: Anyone else having problems in Lincoln?
 

I can think of better times to do it

Re: Anyone else having problems in Lincoln?
 

There is some work going on this week in Lincoln ;)

Re: Anyone else having problems in Lincoln?
 

Both my Upstream powerlevels have gone down on to 45.5.

6 32600000 ATDMA 45.5 16 qam 6400000 5120
5 39400000 ATDMA 45.5 64 qam 6400000 5120



I don't really have an issue with VM doing work during the day, as long as I know. Why can't VM just send a letter or even an email, to let us know.

Instead of finding out when it goes down and you phone up.

Re: Anyone else having problems in Lincoln?
 

We used to do the work during the night but with people staying up longer it becomes harder to do this . No matter what method we use to contact the customers some people just ignore it and call in anyway .

Re: Anyone else having problems in Lincoln?
 

Well in LN5 area my supposed download speed of 200 Mbps is currently 7.7Mbp/s and upload speed is 11.73Mbp/s, an engineer came last week and cx super hub to a 3 with no improvement and said the upgrades were going on in Lincoln, however, I am still paying for 200Mbp/s and website states no problems with BB in Lincoln retentions or fault report (again)?

Re: Anyone else having problems in Lincoln?
 

what are your power levels like because you are getting full speed upstream?

Re: Anyone else having problems in Lincoln?
 

no idea but engineer told me today this is happening all over the city and network engineers are trying to track down the problem, I might hear more tomorrow.

---------- Post added at 20:25 ---------- Previous post was at 20:23 ----------

vm said there is a power problem and that is the problem they are trying to nail down

---------- Post added at 20:26 ---------- Previous post was at 20:25 ----------

However since there are now 10,000 students at Lincoln uni alone that might be the additional problem

Re: Anyone else having problems in Lincoln?
 

Well it's now 00: 30 and I have just got a reading of 220.63 Mb/s download and 12:30 upload so go figure. I can only assume network maintenance or massive over utilisation problems in the city.

Re: Anyone else having problems in Lincoln?
 

http://www.virginmedia.com/ down again how surprising

Re: Anyone else having problems in Lincoln?
 

like I said to start off with dude, I think it is going to be a utilisation issue at the top end of town, there is just way too much student accommodation. That being said, I think there is a noise fault somewhere as well. Back in August my connection went down two weekends on the trot and they said there was a noise issue they were investigating. When I rang up a few weeks later to upgrade to 350mbits I got an automated message apologising that I was still experiencing problems, it is a complex issue and they are working on it.

That being said, it is always worth checking your power levels yourself because more often than not you cannot believe the bs tech support tells you.

If your shub is in modem mode you need to go to http://192.168.0.1 and if it is modem mode go to http://192.16.100.1 and look at the following screens:


https://www.cableforum.co.uk/images/local/2017/10/5.jpg

https://www.cableforum.co.uk/images/local/2017/10/6.jpg

https://www.cableforum.co.uk/images/local/2017/10/7.jpg

https://www.cableforum.co.uk/images/local/2017/10/8.jpg

https://www.cableforum.co.uk/images/local/2017/10/9.jpg

https://www.cableforum.co.uk/images/...2017/10/10.jpg


If you can post some shots of your downstream and upstream power levels that would be great.

Re: Anyone else having problems in Lincoln?
 

these are a few of the readings at this time tonight,
Router Status
Acquired Downstream 299000000
Ranged upstream 258000000

Downstream Channel 1 299000000 -1.9 40.3 256 qam 17
Upstream bonded channels channel 1 258000000 ATDMA 43.9 16 qam 6400000

Primary Downstream service flow 230000000

Primary upstream service flow 12700000

Network log shows many errors of two types

84020200 Lost MDD Timeout

84000700 RCS Partial service

Hope this helps

Re: Anyone else having problems in Lincoln?
 

is your connection up? You have only given information for one downstream channel and one upstream channel and the only time that happens is when it is in its provisioning state and not connected to the network. The fact that you have copied info for channel 17 makes me think you should be using 20 downstream channels like me and 2 upstream.

Re: Anyone else having problems in Lincoln?
 

reference your request sorry for omissions

downstream channels as follows

ch1 299000000 -17 40.9 256 qam chan id 17
ch2 323000000 -22 40.3 "" "" "" 20
ch3 315000000 -2 40.9 "" "" "" 19
ch4 307000000 -2 40.3 "" "" "" 18
ch5 291000000 -1.7 40.3 "" "" "" 16
ch6 283000000 -1.5 40.9 "" "" "" 15
ch7 275000000 -1.5 40.3 "" "" "" 14
ch8 267000000 -1.5 40.3 "" "" "" 13
ch9 259000000 -1.5 40.3 "" "" "" 12
ch10 251000000 -1.5 40.9 "" "" "" 11
ch11 243000000 -1.5 40.3 "" "" "" 10
ch12 235000000 -1.5 40.9 "" "" "" 9
ch13 227000000 -1.4 28.5 "" "" "" 8
ch14 219000000 -1 38.9 "" "" "" 7
ch15 211000000 -0.9 40.9 "" "" "" 6
ch16 203000000 -0.7 40.9 "" "" "" 5
ch17 195000000 -0.7 40.3 "" "" "" 4
ch18 187000000 -0.5 40.9 "" "" "" 3
ch19 179000000 0 40.3 "" "" "" 2
ch20 171000000 0 40.3 "" "" "" 1

upstream channels

Ch ID4 258000000 ATDMA 43.8 16qam 6400000 5120
ch ID3 326000000 "" 45.3 "" "" 5120

I hope this is ok

thx

---------- Post added at 16:28 ---------- Previous post was at 16:11 ----------

current download speed 26.39 Mbps

currant upload speed 12.32 Mbps

on a 200 Mbps connection

WTF

---------- Post added at 17:43 ---------- Previous post was at 16:28 ----------

Here we go again, 17:40 hrs speed test now showa

Download 212.61 Mbps

Upload 12.32Mbps

Who knows???

Re: Anyone else having problems in Lincoln?
 

Not in Lincoln but my service has collapsed over the last couple of days. 0.2 download currently i.e one thousandth of the advertised speed. Brings back memories of dialup Strangely upstream is OK. Needless to say I'll be dumping all my Virgin services next week.

Re: Anyone else having problems in Lincoln?
 

See my posts above but it would appear to be network upgrades that are the problem trying to deal with over utilisation with an aging network

---------- Post added at 01:03 ---------- Previous post was at 00:59 ----------

At this time I now have 172.43 download
and 12.28 upload

Re: Anyone else having problems in Lincoln?
 

Are these -17 and -22?
If they are that will not help

Could be a possible SNR issue, as they should be at 64qam.

Re: Anyone else having problems in Lincoln?
 

sorry, -1.7 and - 2.2 however the upstream channels are showing as 16 qam

Re: Anyone else having problems in Lincoln?
 

yeah, that is what I was going to day. Your power levels are fine, the only thing which would indicate a problem is the fact that the upstreams are qam16 and that would be because of a noise issue which reaffirms what we already know.

Re: Anyone else having problems in Lincoln?
 

Assuming the upstream channels are meant to be on 64QAM, not all areas are configured for that yet, so 16QAM might be all that’s available.

Re: Anyone else having problems in Lincoln?
 

Thanks for the info. gives me ammo if I end up speaking to vm. However speeds have been higher since sunday evening so maybe they are getting there.

Re: Anyone else having problems in Lincoln?
 

Perhaps but i dont think so. He is on the other side of town from me and 5 miles away max. I have been on qam64 for ages and i imagine he should be too. You are talking about the city center with the county hospital, main police station and a gazillion students.

Re: Anyone else having problems in Lincoln?
 

True, you would hope VM would do it right, if it’s likely to have lots of connections. Hopefully it’s not like here where my dad’s connection, who is about 4 miles from me, has 2x 64QAM upstream, although on a different CMTS. Where as mine is still bumbling along on 2x 16QAM.