VM complaints handling
 

Is it just me or is Virgin Media terrible at resolving complains often denying what was said by previous representative. And their unwillingness to respond in writing.

I have started a petition on change.org for Which?, to launch a super complaint to Competitions and Market Authority against Virgin Media for not handling written complaints when requested and insisting on phone only contact. Leaving you without any evidence of what was said by representative. :dozey:

Petition link: http://www.change.org/p/which-consid...t-virgin-media

Re: VM complaints handling
 

There are lots of stories of people being offered the Earth, then when nothing happens, they call again to be told those infamous words "we have no record of that" or "there's nothing to say that in the notes".

When it's pointed out that they say that the calls are recorded, remarkably, these type of calls are always unobtainable or weren't recorded for some reason​.

A petition is a good idea, it might embarrass them into sorting this out.

Re: VM complaints handling
 

Just because I can I posted a petition link on VM forum. ;)
Response from moderator is telling
"You are receiving this message because you [insert offence].":confused:
I think that sums up VM level of customer service care. Not even bothered to give a reason. :dozey:

Re: VM complaints handling
 

I have a thread in the VM Forum that started in September 2015 http://community.virginmedia.com/t5/...2917052#M47374

They know there is a fault, it also affects many others, and have fixed it temporarily a couple of times. After over 1 year the CEO's office gave me compensation of 1 month free. But now they actually wrote telling me I should take the case to arbitration (CISAS)!

And their reply in April this year did not instil confidence in their complaint-handling:

Thread Closed
 

I will consider making a more generalised petition that might get more impact.
The thread is now considered closed and petition is no longer active.