Just A quick query, can i get both services?
 

So i'm thinking of ways to get around the problem of jitter. I'm in contact with the CEO office complaints team and looking at getting a VMNG300 in an effort to reduce jitter enough to be able to game at any time other than 3am, but another idea came to my head...

Can you get both the ADSL service AND cable on the same account?

Re: Just A quick query, can i get both services?
 

No, and the VM ADSL service is repugnant if not hosted on Cable and Wireless.

If you want ADSL take it from another operator, you'll need a BT line in any event.

Re: Just A quick query, can i get both services?
 

Mod edit, that idea was short lived. Cheers!

Re: Just A quick query, can i get both services?
 

I'm told the CEO's office has run out of VMNG300's, but you can have my old one if you can convince them to activate it on your line.

Re: Just A quick query, can i get both services?
 

A generous offer, thanks. I heard the same thing, but i know of at least one other person who has been promised one, after i heard that. I'll wait and see what they say :)

Re: Just A quick query, can i get both services?
 

Become a business customer :)

For business critical applications, we can provide a number of resilient options for our MIA service. Our special MIA pre-sales team will help design a solution to give you added reassurance. For example, we can give you two completely independent connections to our network, with automatic switchover in the event of one of them failing (called dual-homing). And if you need even greater resilience, our multi-homing option means you can automatically switch over to an entirely different provider’s connection, in the unlikely event of a fault with ours.

Re: Just A quick query, can i get both services?
 

I don't have the money to waste on such an option i'm afraid :(

On a positive note, i've been told that VM are expecting an order of VMNG300's from Ambit sometime shortly.

Re: Just A quick query, can i get both services?
 

Really? I was under the impression the item had been discontinued.

Re: Just A quick query, can i get both services?
 

I'm sure they have but don't forget that some Virgin reps will say absolutely anything to get shot of a customer.

Re: Just A quick query, can i get both services?
 

I was told we no longer have a contract with Ambit to supply any of there modems, Therefor if we have no contract then we cannot order them through our system.

Re: Just A quick query, can i get both services?
 

This came directly from the CEO's office, from the complaints manager.

Re: Just A quick query, can i get both services?
 

Well i hope your right but i have been trying to get a VMG300 for 2 months now to replace this super hub and i have been told repeatedly i cannot have one because they don't have them and that was also asking internally.

Re: Just A quick query, can i get both services?
 

I think this is more likely to happen as the VMNG300 does not exist, they would be better off buying some off the shelf kit that actually works.

https://www.cableforum.co.uk/images/...2012/05/28.gif

If

---------- Post added at 17:07 ---------- Previous post was at 17:06 ----------

It says it all that you cannot source one internally considering the kit you have had in the past.

Re: Just A quick query, can i get both services?
 

Someone over on their support forums had one a week or two ago. The official consensus seems to be that you can't have one, but if you lodge a complaint through the CEO office, they will comply with you in most cases.

In my case, they either get me a VMNG300 or they lose a customer of over 10 years as this is the last and only option available to me. Since they seem to have a lot of requests for it, it wouldn't surprise me if Ambit had some in surplus themselves and VM can request them if needed? Perhaps they can buy them in from Ambit's own surplus, who knows... but they ARE available.

Re: Just A quick query, can i get both services?
 

After thinking about this I now wish it to be true simply because it would be hilarious to watch just like feeding time at the shark enclosure when some chum is thrown in, the switchboards would be jammed, hopefully it is happening now simply because of a rumour.:D

But somehow I think sanity may have prevailed and Virgin Media have not gone and brought back an antique, they should invest in quality off the shelf equipment not toytown pap.;)

Re: Just A quick query, can i get both services?
 

Well personally if the head of complaints tells me she is getting hold of some VMNG300's from Ambit, i'm inclined to believe her. They will be getting them in for requests such as mine, not to give out willy nilly to people who simply want one for nothing.

The only way sanity will prevail is if Virgin dump the SuperDud and replace it with something that doesn't rip itself inside out when you ask it to do something it's meant to.

Re: Just A quick query, can i get both services?
 

As that device has not been manufactured for more than 12 months I would like to know what the head of complaints is smoking because oddly enough I rather doubt that Ambit have got a few sitting in a warehouse taking up up costly space.

They would be better off buying the devices they tested from the other mainstream companies as they are simply off the shelf products.

Do remember that the Head of complaints job is to appease customers and if that means throwing in a few lies.;)

The Ambit VMNG300 is still a urine poor device compared to the other stuff out there.

Re: Just A quick query, can i get both services?
 

I can believe the customer service agents and managers spewing tripe and lieing about these things, but the CEO head of complaints, it's her job to make sure that all complaints are resolved to a satisfactory matter, and as she (and her team) are the last line of defense, i'd be skeptical if she was to bold face lie to me in writing.. logically, how is lieing to an unhappy customer going to appease them for anything more than 7 days? :p:

Of course they aren't being manufactured anymore, i don't give a rat's ring where she gets one from as long as she gets one for me, as for it being urine poor, i'd rather have a urine poor device than one that's currentlt steaming in horse **** behind my monitor :)

Re: Just A quick query, can i get both services?
 

Below is the speedtest from my Superhub and I get that anytime of day, both the VMNG300 and the Superhub are urine poor devices and the company is well aware of that fact as they tested off the shelf equipment at the time but went for the ones probably with the best incentives attached if you catch my drift.

The will be no new stock of VMNG300 modems coming online anytime soon as they will be on the network, yours was probably a refurb nothing more.

As for her job title, she got you a modem and then promptly lied to you as the VMNG300 is outdated and incapable of the 8 downstreams required now by Virgin Media, so the will be no rising from the dead unless they intend on downgrading the network.

Re: Just A quick query, can i get both services?
 

Peter, I salute you. Not taking the mickey, honestly. If Berkett's team don't come and sort our problems soon then we'll be going elsewhere. We've had quite enough of their excuses.

Re: Just A quick query, can i get both services?
 

I hope you're right, be nice if it turns up.

The head of complaints, or the CEO manager ? two different people.

What's her name?

Re: Just A quick query, can i get both services?
 

Neil Berkett's complaints manager, i'll PM you.

Well we'll wait and see.

I doesn't have to be new, they could reclaim it from a scrap heap for all i care as long as it works.

Re: Just A quick query, can i get both services?
 

It is very doubtful that they would reprise a device incapable of more than 4 downstreams when they are presently upgrading the network to 8 downstreams as it would mean that the people at the top do not have the mental capacity to think outside of the box.

They need to go with a mainstream branded device from a real manufacturer rather than a tinpot device from a third rate company or a botched device such as the Superhub which does not know what it should be, at times it can be like a transformer on acid according to some posts.

Re: Just A quick query, can i get both services?
 

its the ultimate performance router perfection, second to none is what I read ;)

Re: Just A quick query, can i get both services?
 

It's clearly second to my Ultimate® sUberHub™ mod® (see sig).

Re: Just A quick query, can i get both services?
 

Polishing a turd Qasi? ;)

Re: Just A quick query, can i get both services?
 

If that turd is made of gold and runs ****** software, yeah.

(The hardware's fine, the firmware's crap)

Re: Just A quick query, can i get both services?
 

not from ambit it hasnt, just VM discontinued buying them.

Re: Just A quick query, can i get both services?
 

It was a specific device made for Virgin Media but with only 4 downstreams which was major error especially with better branded equipment available to any ISP.

Re: Just A quick query, can i get both services?
 

the device is used by the other isp's as well just this is a rebranded version.

Re: Just A quick query, can i get both services?
 

Thats what i wanted to hear :)

Re: Just A quick query, can i get both services?
 

It is still a heap of junk without 8 downstreams and even if other ISP's use this device those devices cannot be used on the Virgin Media network even if you could buy one, who by the way uses this outdated modem with rebranded cases.

Re: Just A quick query, can i get both services?
 

It doesn't need 8 downstreams at this present moment in time, regardless, if Virgin Media can get Ambit 300s from ambit then they can be used on the network.

Test have been run by various people on various communities, the VMNG300 is a better piece of hardware for the gamer on the VM network at this present time. If the next "SuperHub" is better than the current one, then i will upgrade to that. If not, then so be it.

Nobody cares what a piece of turd it is, how outdated it is or any other negative thing you can say about it as long as it does what it's supposed to do.

Re: Just A quick query, can i get both services?
 

Neither device should have been bought and the reason they were bought was probably due to a bung, do not hold your breath over them taking a backwards step to the VMNG300 either as the network is going forwards not backwards.

Re: Just A quick query, can i get both services?
 

Other ISPs have the same device with 8 downstreams.

Re: Just A quick query, can i get both services?
 

It would be amusing if they took a backwards step and bought an updated device, but being Virgin Media somehow I doubt it but you never know, I still believe they should have gone with one of the other modems they tested which were all mainstream devices from recognised sources, again unlikely.

Your Superhub has better capabilities than either of the present devices in use which is doubly amusing.

Re: Just A quick query, can i get both services?
 

wait? what?

Re: Just A quick query, can i get both services?
 

You did see the mad Superhub he built did you not.;)

Re: Just A quick query, can i get both services?
 

oh right, sorry, misunderstood you there :D

Re: Just A quick query, can i get both services?
 

whats amusing is this out of date piece of junk is

(a) more stable than the superhub
(b) better performing than the superhub even tho it has less DS channel capability.
(c) uses less power even when combined with a dir615. I tested the devices on a watt meter this week.

Also since VM seem in no rush to enable 8 channels everywhere that advantage for the superhub is minimal at the moment.

Re: Just A quick query, can i get both services?
 

Yo have noticed that I refer to both devices as they could have bought better equipment with the required 8 downstreams and many people already have 8 downstreams.

You may feel the VMNG300 is stable but compared to the other modems tested it is still junk, akin to comparing Model T Ford and a Ferrari considering what could be sitting on your desk I would prefer the Ferrari every time.

Re: Just A quick query, can i get both services?
 

Well, depends on your definition of "can be"

Any cable modem, "can be" used on the VM network.

Re: Just A quick query, can i get both services?
 

My definition of "can be" used is based on VM only activating modems they've sourced themselves and given to a customer.

Re: Just A quick query, can i get both services?
 

Then your definition is correct.