Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Only vonage, but we dont make that many calls.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Hmm, might be an idea to try turn it off for the night or something?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

https://www.cableforum.co.uk/images/...2011/04/86.png

mine but things to remember. the ping is coming from outside the uk so it will add time to the pings. times so 50ms look like but its really not

---------- Post added at 12:31 ---------- Previous post was at 12:19 ----------

Sorry i was wrong looks like it is in the UK :)

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

https://www.cableforum.co.uk/images/...011/05/118.png



I don't know why the line appears unstable, I'm not using the Internet all day and at times the ping is low and stable then periods where it jumps up and down to 60ms

Virgin 50MB with modem and Netgear WNDR3700

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

other users on the same channel

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

http://www.thinkbroadband.com/ping/s...10-04-2011.png

Mine for today. Same as usual.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Like this for 3.5 months......

http://www.thinkbroadband.com/ping/s...0-04-2011.html

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Is that daily or just weekends? Weekends would be bad enough but if it's daily as well!

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I think that graph is a bit suspect pip, surely if it were that bad you'd expect see shed loads of packet loss

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Hmm.

If it's not you caning your service I'd check your wireless network out. That's heavy utilisation on your modem not a VM problem.

Note how there's no ramp up of the pings as is normally seen when there's oversubscription, just an instant jump from ok to awful. Dire readout is just a click of the download/upload button away from the fine one.

---------- Post added at 22:22 ---------- Previous post was at 22:20 ----------

Roll on the network upgrades in this area.

http://www.thinkbroadband.com/ping/s...09-04-2011.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

This is a true status of my 50mb connection, i have been going on at Vm since mid Dec.. had 7 engineers visit, 3 of these by senior engineers, they swapped me out to super hub (and changed it 3 times), replaced my underground cable 4 weeks ago, its got worse, tonight on speedtest 1.5mb down !!!, the last visit from senior tech said nothing we can do wait for firmware upgrade on super hub... I am giving up, I have took off 9 days for visits, 2 nobody turned up!!, sick of talking to india as they go through the same checks all the time then send an engineer out, I have some recordings of the conversations I had (my answer phone records all tel: .... so chaps any ideas where I go from here..

This was yesterday http://www.thinkbroadband.com/ping/s...9-04-2011.html

Last Monday http://www.thinkbroadband.com/ping/s...4-04-2011.html

this is the day I installed the thinkbroadband etc : http://www.thinkbroadband.com/ping/s...9-03-2011.html

any ideas what I do now, only on 2 occasions on 35 tel: calls did I get to speak to anyone in the uk and guess what they did , promised me to transfer to someone in uk and bump back in india.( i dont mean to say anything about the techs in india, as front line they are good, but once it isnt on there screens , they cannot do anything else but send a tech out, very very frustrating)
All recorded!!!!!

sorry chaps , the wireless is turned off and all other settings are directed by techs.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

The best advice is fire off an email to the CEO of Vm, showing detailed evidence of your issues to the address below.

neil.berkett@virginmedia.co.uk

Fingers crossed one of the office staff should pick it up get in contact pretty sharpish.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I'm very jealous of most of the graphs in this thread. Virgin tell me their numbers say theres no problem with my connection.

decide for yourself after looking at my thinkbroadband chart below -

[img]Download Failed (1)[/img]

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I can relate to your first TBB. Mine a few months ago.

http://www.thinkbroadband.com/ping/s...15-01-2011.png

After complaining, it's this now:

http://www.thinkbroadband.com/ping/s...11-04-2011.png

Although I'm not on that network anymore. lol

Here's mine:

http://www.thinkbroadband.com/ping/s...11-04-2011.png

Red line is me changing settings.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

interesting changes on how superhub acts to vmng300.

here is last mondays superhub graph. Note the average jitter increases a bit during peak, but the yellow spikes never go very high. But they also never go low either.

http://www.thinkbroadband.com/ping/s...04-04-2011.png

here is my vmng300 from monday (partial). The yellow spikes on it noticebly higher however also drops to low levels, the average jitter is noticebly lower.

http://www.thinkbroadband.com/ping/s...11-04-2011.png

My actual performance still has much less jitter and laggyness so I am assuming the reason for the yellow jumping up and down on the vmng300's is a prioritisation system it has on packets, if its too busy it delays the responses. Although I dont think thats the explanation for the 9pm spike. So the superhub graph probably looks overall cleaner due to the missing spikes but I would say the thinner blue line means more and the fact my usage and pingtest.net show very low jitter. 9pm could have simply been congestion since its in the middle of peak but I have not had the superhub do that for weeks.