dogsbody
22-03-2004, 21:26
Recently NTL have changed their Bankers and account numbers for telephone payments. Well somehow I managed not to pay them last month the enormous sum of £16.23. I'm still looking at my online banking records to find what went wrong. I was not aware of this ommission until 15th March when my current bill arrived. The Statement date was 7th March 8days previous, am I correct in thinking they come from Winnersh Reading or evven Hartney Witney ?? so why so long to get to READING? Spotting that I now owed them £27.64 I went online to the Bank on Tuesday 16th and paid up making plans to find out later where last months payment had gone. so far so good.
Thursday 18th I tried to call from one of my 2 phone lines and it had a continous tone, so I tried the other line same result. So having a spare 20 minutes I ring the faults line and they tell me that I have had my outgoing calls barred for non payment of my bill. I ask the man to check and he confirms payment of £27.64 HAS been received and he will reconnect my out going calls. I complain that I would appreciate advance warning of restriction and am informed that NTL find the best way to draw a customers attention to a problem is service restriction!!.
Two hours later still no outgiong facility so anther 25 minute wait to speak to anther man who tells me that it will take up to 24 hours to reinstate my outgoing calls. A protracted and heated discussion then took place regarding who was the customer and who was the service provider but NTL still maintain that a debter must be punished, but after explaining the phone is an essential life line for my wife due to her medical condition I get reinstated an hour later.
On Friday 19th dated 12th March ( another 7 day delay) I get a letter "despite our previous reminder......"(NONE SENT) "If we do not receive the ammount outstanding within 7 days from the above date" That was the day I received the letter and the DAY AFTER THEY CUT MY CALLS!!
So Yet another call this time to 0800 052 0453 accounts and they answer in a record 12 minutes , must be desperate for the money!!
I explain the facts and are rudely informed that "restriction of the service draws the customers attention to the problem" and that I should take up my complaint of postal delay with the post office. I did not pay the mail service THEY (NTL) did. I request a chance to speak to a supervisor and am told they will ring me back in 48 hours
Sat 20th call from an appologetic supervisor who states"restriction of service draws the customers attention to the problem"
Now I don't mind being cut off if I dont pay but I would like to be told when they have not received payment first after all I do spend £1200 a year for services from NTL
How long between bill dates and receipt of the bill do you experience?
Sorry my first post is long but I do fell better for it.
Thursday 18th I tried to call from one of my 2 phone lines and it had a continous tone, so I tried the other line same result. So having a spare 20 minutes I ring the faults line and they tell me that I have had my outgoing calls barred for non payment of my bill. I ask the man to check and he confirms payment of £27.64 HAS been received and he will reconnect my out going calls. I complain that I would appreciate advance warning of restriction and am informed that NTL find the best way to draw a customers attention to a problem is service restriction!!.
Two hours later still no outgiong facility so anther 25 minute wait to speak to anther man who tells me that it will take up to 24 hours to reinstate my outgoing calls. A protracted and heated discussion then took place regarding who was the customer and who was the service provider but NTL still maintain that a debter must be punished, but after explaining the phone is an essential life line for my wife due to her medical condition I get reinstated an hour later.
On Friday 19th dated 12th March ( another 7 day delay) I get a letter "despite our previous reminder......"(NONE SENT) "If we do not receive the ammount outstanding within 7 days from the above date" That was the day I received the letter and the DAY AFTER THEY CUT MY CALLS!!
So Yet another call this time to 0800 052 0453 accounts and they answer in a record 12 minutes , must be desperate for the money!!
I explain the facts and are rudely informed that "restriction of the service draws the customers attention to the problem" and that I should take up my complaint of postal delay with the post office. I did not pay the mail service THEY (NTL) did. I request a chance to speak to a supervisor and am told they will ring me back in 48 hours
Sat 20th call from an appologetic supervisor who states"restriction of service draws the customers attention to the problem"
Now I don't mind being cut off if I dont pay but I would like to be told when they have not received payment first after all I do spend £1200 a year for services from NTL
How long between bill dates and receipt of the bill do you experience?
Sorry my first post is long but I do fell better for it.