loseing connection (herts)

[iain_herts]

hi all.
i am have realy bad connection problems at the moment for the past 2 days my cable modem keeps loseing connection sync rdy lights go out and flash some times too. i have called ntl yesterday and they have arrange a engirneer to come out but i am waiting for a call bk any1 know who long u have to wait i have done a docsdiag report can any1 tell my by this if there is any thing wrong thanks iain

DocsDiag v030720 Copyright 2001-3 Robin Walker rdhw@cam.ac.uk

Ambit EuroDOCSIS Cable Modem 60549EU HW_Rev:1.9, SW_Rev:2.40.3225

System up time = 0 days 00h 18m 51.00s
Ethernet carrier sense xmit errs.1 = 4
Downstream channel ID = 2
Downstream channel frequency = 402750000 Hz
Downstream received signal power = -4.6 dBmV
Upstream channel ID = 1
Upstream channel frequency = 32784000 Hz
QoS max upstream bandwidth = 128000 bps
QoS max downstream bandwidth = 600000 bps
SigQu: Signal to Noise Ratio = 35.0 dB
Cable modem status = Operational
Upstream transmit signal power = 61.0 dBmV
Date and Time = 2004-03-14,16:04:15.0
Configuration filename = ntlhm120-silver.cm
Press any key to continue . . .

[David25]

You should get a call within 2 days (not including Sundays). So if you have not heard by then then call back.