mig
13-03-2004, 14:22
I am having trouble connecting via ftp to my web-space. I have been a NTL user since the days it was free and I have been trawling the foums here and the NTL newsgroups for info. I have sussed out that I need to substitute "ntlworld" with "dtn.ntl" in the ftp address and this indeed works except my password is rejected. Again from info gleaned, I have ascertained that the password may be my original NTL password from when I registered. Apparently this may not change with any changes to your primary email password. :confused:
I have tried using the contact NTL:home form, from the NTL help page. Is it me :dunce: or is there something wrong with this. I fill in all the info asked for, select the appropriate drop down options to select the area my problem lies in. When I submit, what I suspect to be the last page before you describe in detail your problem ........... nothing. :mad:
Can anyone confirm any of the above and other than phoning NTL @ 50p/min :cry: , tell me what to do. Is there an email address for tech support I can use from my email client to contact them ?
Thanks.
I have tried using the contact NTL:home form, from the NTL help page. Is it me :dunce: or is there something wrong with this. I fill in all the info asked for, select the appropriate drop down options to select the area my problem lies in. When I submit, what I suspect to be the last page before you describe in detail your problem ........... nothing. :mad:
Can anyone confirm any of the above and other than phoning NTL @ 50p/min :cry: , tell me what to do. Is there an email address for tech support I can use from my email client to contact them ?
Thanks.