Richard M
24-02-2004, 17:18
Evening guys. :)
I've got a long story but I'll try to keep it as short as possible...
Basically, I lost my internet access in November 2003 due to late payment of a bill.
Due to the family member who I share the house with not paying his half, I was unable to settle the bill and it spiralled to an enormous amount very quickly.
Enter a quote from my blog:
NTL are practising their usual dodgy business tactics again -- I found out late last week that during the 3 or so months that I went without internet access, they were still charging me full amount for my cable modem even though I couldn't use the bloody thing.
So rather than downgrade me to 150k (£17.99 a month), they kept me at the top level 1MBit tier - overcharging me by nearly £140 when other (unused) services are taken into account.
Apparently, NTL are within their rights to do this according to the Scottish woman on the phone who sounded ****ed off that I'd interrupted her game of Solitaire.
Now I don't have a problem with paying the money I owe for services that I used and the line rental since November - that's fair enough, but I do object to paying full price for the CM when I had no access at all.
When I first lost access, I spoke to a guy in CS who told me that I'd "...have to pay the outstanding balance before we can downgrade your cable modem speed...".
Bit of a catch 22 really isn't it?
Anyway, fast forward to last Saturday... I'd decided that I wanted to start paying the bill off by £20 a week by direct debit so I phoned 0800 052 2000 and pressed the option "3" to go through to a CS Advisor in the Billing menu (goes through to Glasgow I think).
I told him the situation and he recommended that I phone back on a weekday (office hours) to speak to the accounts department.
This is exactly what I did about an hour ago, I phoned through as before and simply asked to be put through to Accounts.
He then proceeded to put me on hold for 5 minutes then came back, not to tell me that he was putting me through but started to read a number.
The number he gave me started with 8000 so I said "Do you mean 0800?", his reply was "No, 8000"..."So is that an internal number or something", I said.
"Don't ask me, it's just what my supervisor said...you could try changing the start to 0800 if you want to see if that works".
"..." was all I could manage, and gave up.
So, after trying various combinations of phone numbers I called it a day and thought I'd try you guys...
Can anyone help?
I've got a long story but I'll try to keep it as short as possible...
Basically, I lost my internet access in November 2003 due to late payment of a bill.
Due to the family member who I share the house with not paying his half, I was unable to settle the bill and it spiralled to an enormous amount very quickly.
Enter a quote from my blog:
NTL are practising their usual dodgy business tactics again -- I found out late last week that during the 3 or so months that I went without internet access, they were still charging me full amount for my cable modem even though I couldn't use the bloody thing.
So rather than downgrade me to 150k (£17.99 a month), they kept me at the top level 1MBit tier - overcharging me by nearly £140 when other (unused) services are taken into account.
Apparently, NTL are within their rights to do this according to the Scottish woman on the phone who sounded ****ed off that I'd interrupted her game of Solitaire.
Now I don't have a problem with paying the money I owe for services that I used and the line rental since November - that's fair enough, but I do object to paying full price for the CM when I had no access at all.
When I first lost access, I spoke to a guy in CS who told me that I'd "...have to pay the outstanding balance before we can downgrade your cable modem speed...".
Bit of a catch 22 really isn't it?
Anyway, fast forward to last Saturday... I'd decided that I wanted to start paying the bill off by £20 a week by direct debit so I phoned 0800 052 2000 and pressed the option "3" to go through to a CS Advisor in the Billing menu (goes through to Glasgow I think).
I told him the situation and he recommended that I phone back on a weekday (office hours) to speak to the accounts department.
This is exactly what I did about an hour ago, I phoned through as before and simply asked to be put through to Accounts.
He then proceeded to put me on hold for 5 minutes then came back, not to tell me that he was putting me through but started to read a number.
The number he gave me started with 8000 so I said "Do you mean 0800?", his reply was "No, 8000"..."So is that an internal number or something", I said.
"Don't ask me, it's just what my supervisor said...you could try changing the start to 0800 if you want to see if that works".
"..." was all I could manage, and gave up.
So, after trying various combinations of phone numbers I called it a day and thought I'd try you guys...
Can anyone help?