Neil
02-02-2004, 19:57
We received this from a guy called John via the website feedback, & boy does it make scary reading.....
Hi!
This is highly embarassing but I just wonder if anybody else has made the stupid mistake I have. I received a sales call from NTL (Incidentally I am listed with the Telephone Preference service which basically means that Sales Marketing firms should consult this data list and if you are on it and they call you it could lead to them being prosecuted) Anyway getting back to my terrible bloomer. I had one of these sales guys (who I could just about understand, it really did sound like he was phoning from India) rambling on about how good NTL was and how I was missing out terribly and that I should...etc.
In the patter he asked for my card details. I was reluctant to give them out. However I always like to look into a subject to see if another service could offer a better deal. He said that in order to send details he would first need my card details to set this in motion.Guess what I did? Yes! I gave them to him. Big Mistake!
Anyway I didn't hear from NTL for quite sometime (weeks)and yet the sales guy said he would call in a couple days to chat further as to whether I would like to go ahead.
Some time later I receive a letter from NTL congratulating on selecting their service!
Alarmed I rang up NTL and the girl there told me not to worry she would cancel it and I was to tear up the letter which I did
About a month later I receive a telephone connection box and another letter of congratulation. I just put it aside and left it.
I didn't really think any more about it until I looked at my bank statement to notice that NTL had actually debitted my account. I was shocked since I had not agreed to use the service nor indeed did I use the service. A further shock came when it was revealed that they had taken a debit the month before!!
So all in all they have taken from me £30.00 for the NTL freedom package I don't need.
I have tried to contact NTL and I have left my number but as yet after weeks nobody has called. I have emailed them and received an acknowledgement of my email but no correspondence since and that was over a week ago. I am not going to go on as I think from what I am reading on the net the NTL customer Service is absolutely deplorable.
Anyway at this stage I simply want my money back.
i have put a stop to all future debits through my bank.
Incidentally I have Telco box for cheap calls on my BT line and on my other line I have Telewest Talkfree so what the devil do I want with NTL???
So has anybody else had an experience like this
I call this fraud
and it would seem NTL is unconcerned
Regards
John
Hi!
This is highly embarassing but I just wonder if anybody else has made the stupid mistake I have. I received a sales call from NTL (Incidentally I am listed with the Telephone Preference service which basically means that Sales Marketing firms should consult this data list and if you are on it and they call you it could lead to them being prosecuted) Anyway getting back to my terrible bloomer. I had one of these sales guys (who I could just about understand, it really did sound like he was phoning from India) rambling on about how good NTL was and how I was missing out terribly and that I should...etc.
In the patter he asked for my card details. I was reluctant to give them out. However I always like to look into a subject to see if another service could offer a better deal. He said that in order to send details he would first need my card details to set this in motion.Guess what I did? Yes! I gave them to him. Big Mistake!
Anyway I didn't hear from NTL for quite sometime (weeks)and yet the sales guy said he would call in a couple days to chat further as to whether I would like to go ahead.
Some time later I receive a letter from NTL congratulating on selecting their service!
Alarmed I rang up NTL and the girl there told me not to worry she would cancel it and I was to tear up the letter which I did
About a month later I receive a telephone connection box and another letter of congratulation. I just put it aside and left it.
I didn't really think any more about it until I looked at my bank statement to notice that NTL had actually debitted my account. I was shocked since I had not agreed to use the service nor indeed did I use the service. A further shock came when it was revealed that they had taken a debit the month before!!
So all in all they have taken from me £30.00 for the NTL freedom package I don't need.
I have tried to contact NTL and I have left my number but as yet after weeks nobody has called. I have emailed them and received an acknowledgement of my email but no correspondence since and that was over a week ago. I am not going to go on as I think from what I am reading on the net the NTL customer Service is absolutely deplorable.
Anyway at this stage I simply want my money back.
i have put a stop to all future debits through my bank.
Incidentally I have Telco box for cheap calls on my BT line and on my other line I have Telewest Talkfree so what the devil do I want with NTL???
So has anybody else had an experience like this
I call this fraud
and it would seem NTL is unconcerned
Regards
John