unknown telephone numbers on latest bill

[powerpow]

I have received latest bill from ntl this morning.(I have been a customer for ten years).I noticed several consecutive and rather obvious 0845 and 09010 and 09013 fixed rate nos.That I havnt knowingly Dialled.An overall extra payment of about £7.50p not a lot but my usual telephone charges for the month are usually between £5 and £7 pounds for the whole month so I have doubled my bill in 1 day.I access internet via 600k Broadband.I off course phoned customer services who were very helpfull and credited me with about £4.00 worth of the calls.I was told it was something to do with Pop Ups on the Internet redirecting me to paying sights.I pronounced quite clearly that I dont visit those kind of questionable sites and was told that you dont have to visit those sites but you get redirected there.She suggested a Pop Up stopper.I said I already use the best one going also run Ad Aware Spywareblaster etc;.I was then given a phone no to ring to try and find out who ,where and what I could have been inadvertible dialling up.I have rung a couple of times but only get engaged signal. I have been racking my Brain trying to think what I could have done in the last few days that was differant than the last five years of problem free surfing.And then it dawned on me Winamp.I downloaded Winamp after accessing the BBC 7 website who recomend it for listening to their Digital radio service.After downloading their Program I found you could access streaming video content (not Porn).You can say what sort of content you prefer. (Adult Family content etc)I started to flick through the various channels and found a retro tv station I liked with old BBC content Fawlty Towers to the manor Born etc.I acsessed different music channels as well .I think I have Hit the proverbial Nail on the head and have deleted Winamp and hope that sorts out my problem with the unknown numbers.As anyone else come across this problem any advice etc :eek:

[Nikko]

To be certain your PC is not dialling out, simply disconnect the modem from the phone socket........... Its not needed (unless 600k fails)

[Enterian]

These 'pop-ups' change your dial-up number to premium rate one. As you are on broadband rather than dial-up, this cannot be the cause of your calls.

Another instance of CS jumping to a conclusion before listening to the customer!

[Neil]

<snip>

Hi Powerpow, & Welcome to nthw.

Can you please give us the full numbers that you are trying to track down?

[powerpow]

Thanks for reply Nikko but I never and I mean never have phone line connected to PC.I have read about Dialler viruses . :)

[Nikko]

Thanks for reply Nikko but I never and I mean never have phone line connected to PC.I have read about Dialler viruses . :)

Thats excluded that possibility then! Sometimes the obvious gets overlooked :) It looks like Neil has stepped in to help, so hopefully you will get a resolution.

[Neil]

Thanks for reply Nikko but I never and I mean never have phone line connected to PC.I have read about Dialler viruses . :)

Hmmm-if your computer hasn't made them, then your line has.

The problem here is that it becomes hard to prove that they weren't made by you/someone in your house (unless you can prove you were elsewhere when the calls were made, in which case ntl have no option but to reimburse you)

[paulyoung666]

i know it wont solve what has happened but ask ntl to put a block on these numbers now before it happens again :)


sorry , just reread your post and how , if you are not connected through dial up could it be anything to do with winamp ???????????????

[grum1978]

for the premium rate numbers have a look at the site below...

http://www.icstis.org/icstis2002/default.asp?Node=67

[powerpow]

Hi Neil and thanks for the welcome Nos are 09010-140000,09010-141013,09013-220005,08448-555000,
Thats it.Four calls made to 08448-555000 in quick succession between 6.27 am and 7.32am
two calls fixed fee to 09013 -220005 made at 6.15am and 6.17am all on same morning 20th january
the other fixed fee calls 09010-140000 was on the 1st jan
the other 09010-141013 on the 9th of jan Thanks for any info Pat

[Neil]

Hi Neil and thanks for the welcome Nos are 09010-140000

Do you have Sky TV bt any chance?

0901 014 0000 - 0034 Interactive TV* Game played on Satellite/cable TV through digi-box

09010-141013 on the 9th of jan

Sky again by the looks of it.


0901 014 7000 Amstrad Emailer Plus SMS Text Message calls

0901 014 7001 Amstrad Emailer SMS Text Message calls

0901 014 7007 Interactive TV* Sky interactive Millionaire game

0901 121 2101 - 2112 TV Voteline ITV Pop Idol

0901 121 2200 - 2213 TV Votelines BBC Fame Academy

0901 121 3101 - 3110 TV Votelines Record of the Year (ITV)

0901 121 4401 - 4412 TV Votelines Big Brother 4 (Ch 4)

0901 137 5555 TV competiton Brain Teaser (Channel 5)[/b]

[powerpow]

sorry , just reread your post and how , if you are not connected through dial up could it be anything to do with winamp ???????????????
HI Paulyoung666
Thanks for your help I cannot think that I have done anything different only to install Winamp
when you start to stream the video content Winamp redirects you to whoevers website.When you think about it you can be redirected to any Tom Dick or Harrys website .Who then can do whatever may be possible to do :wavey:

[powerpow]

Thanks Neil that was brilliant Sky again.To tell you the truth I never use the button on the remote but I know just the person who will be doing it.
Thanks Neil.I will now reinstate Winamp and my deepest apologies to all concerned Regards Pat

[powerpow]

What would we do without websites like this another BIG thank you

[Neil]

Thanks Neil that was brilliant Sky again.To tell you the truth I never use the button on the remote but I know just the person who will be doing it.
Thanks Neil.I will now reinstate Winamp and my deepest apologies to all concerned Regards Pat

No worries, at least you know now, but as someone said earlier-it would be worth contacting ntl & asking them to bar premium rate numbers on your phone.

[paulyoung666]

Thanks Neil that was brilliant Sky again.To tell you the truth I never use the button on the remote but I know just the person who will be doing it.
Thanks Neil.I will now reinstate Winamp and my deepest apologies to all concerned Regards Pat



sounds as though someone is in for a :knock: :rofl: :rofl: :rofl: :rofl:

[Nikko]

Case solved then - are you going to ring back and re-pay the £4 credit, then? lol

[powerpow]

sounds as though someone is in for a
paulyoung666
Never a truer word spoken :rofl:

[powerpow]

Case solved then - are you going to ring back and re-pay the £4 credit, then? lol
Nikko You "R" totally right I should be on that Phone now But I cant get through.Anyway I did not assume it was NTL's Fault.They were gratious enough to compensate me though.It shows there worth.I am a Good customer as well and have been for a decade.Regards to you and thanks again Pat :D

[paulyoung666]

No worries, at least you know now, but as someone said earlier-it would be worth contacting ntl & asking them to bar premium rate numbers on your phone.



and unplugging the sky box if you are outside your first year :)

[a4pacific]

The NTL call logging software is not infalliable. I had 2 instances of phantom calls. First time It happened it was a 0870 number, and CS refused to refund me, as I cannot prove I didn't make that call, it was only 7 pence so I let it go. Second time it happened my whole family was not in the house and we can prove it, so CS refunded me, it was the same 0870 number. I had nothing but my phones connected to the phone line. That was about a year ago and it has never happened since.

[SMHarman]

Do you have Sky TV by any chance?

Quote:
0901 014 0000 - 0034 Interactive TV* Game played on Satellite/cable TV through digi-box

Quote:
09010-141013 on the 9th of jan

Sky again by the looks of it.

Quote:
0901 014 7000 Amstrad Emailer Plus SMS Text Message calls
0901 014 7001 Amstrad Emailer SMS Text Message calls
0901 014 7007 Interactive TV* Sky interactive Millionaire game
0901 121 2101 - 2112 TV Voteline ITV Pop Idol
0901 121 2200 - 2213 TV Votelines BBC Fame Academy
0901 121 3101 - 3110 TV Votelines Record of the Year (ITV)
0901 121 4401 - 4412 TV Votelines Big Brother 4 (Ch 4)
0901 137 5555 TV competiton Brain Teaser (Channel 5)


:notopic: But how will this work for ntl down the cable. Will we see micro (or not so micro) charges on the bill in place of the call costs?

This is probably a question better asked in the CR3 thread.