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MJB
23-01-2004, 16:10
Have been told one of our mail addresses it not working and when I try to send to it myself I get this:



This Message was undeliverable due to the following reason:


The user(s) account is temporarily over quota.

<*****@ntlworld.com>

Please reply to Postmaster@ntlworld.com

if you feel this message to be in error.


I've emailed Tech Support, but surprise, surprise, no reply......
Mr.Moony
23-01-2004, 16:14
There is no more room in the inbox of the addressie that you are sending to. They need to remove some emails from their inbox.
MJB
23-01-2004, 16:15
There is no more room in the inbox of the addressie that you are sending to. They need to remove some emails from their inbox.
Is that THEY as in NTL?
hatrick
23-01-2004, 16:15
Sounds like the mailbox is full up. Either use your mail client to download the mail, or if you have check the trash folder when you access it via the webmail. When you delete mails from the webmail, it does not actually delete them, instead it places it in the trash folder and takes up space. I had similar probs, and emptying the trash fixed it.
MJB
23-01-2004, 16:18
Sounds like the mailbox is full up. Either use your mail client to download the mail, or if you have check the trash folder when you access it via the webmail. When you delete mails from the webmail, it does not actually delete them, instead it places it in the trash folder and takes up space. I had similar probs, and emptying the trash fixed it.
How do I access the webmail?
paulyoung666
23-01-2004, 16:19
as posted , bear in mind this is an ntl full message not an outlook express full message , you need to go to webmail and delete there as hatrick posted :)
Neil
23-01-2004, 16:20
How do I access the webmail?

http://webmail.ntlworld.com
Mr.Moony
23-01-2004, 16:24
Is that THEY as in NTL?

No. Im sure the customer wont be very happy when NTL remove the emails from their inbox without asking if they are important or not.
paulyoung666
23-01-2004, 16:24
http://webmail.ntlworld.com



or webmail (www.ntlworld.com) :)
MJB
23-01-2004, 16:26
http://webmail.ntlworld.com (http://webmail.ntlworld.com/)
Cheers....but not having much luck. It won't log in as page refuses to open!
Mr.Moony
23-01-2004, 16:29
Set up the account in outlook express and it shall download all the emails of the server anyway. Easy - Peasy.
MJB
23-01-2004, 16:33
Set up the account in outlook express and it shall download all the emails of the server anyway. Easy - Peasy.
But why doesn't Outlook do this?
Mr.Moony
23-01-2004, 16:35
Perhaps some1 has ticked 'leave a copy of messages on the server'
MJB
23-01-2004, 16:35
OK - I've got in to my webmail and it says 0 messages, 0 new. How do you explain that :confused:
Mr.Moony
23-01-2004, 16:40
PM me the username and i shall have a look
paulyoung666
23-01-2004, 16:50
PM me the username and i shall have a look



@ MJB check with a mod about doing this first , @ Mr.Moony i aint saying you are dodgy or anything i know you are not from previous experience :)