AJ16
12-01-2004, 18:40
In May 2003 we moved house to an area not serviced by ntl. We sent off cancellation letters and arranged for the TV box to be collected, which it was. So far so good. But despite the box being collected and us no longer living in the house, they contined to bill us for TV and phone services the following month. This was eventually sorted and we received no further bills. However, our last statement from them showed that they owed us some money.
We thought that perhaps a cheque would follow. We waited and nothing turned up. We wrote to ntl in August, by this time having received two statements saying that we were x amount in credit. We asked for them to close the account and forward the money we were owed.
We did not receive a reply to our letter and needless to say, we still have not received the money owing to us.
My boyfriend telephoned a couple of months ago and was told that a cheque had been sent out to us but because we weren't living at the house it had been returned. Can't quite figure this one out given that we pay for mail redirection and if anything had been delivered to our old address the landlords would've forwarded it to us.
The person my boyfriend spoke to then assured him that another cheque would be issued to our new address, but like I said before, we've not received anything.
Can anyone advise the best way to get our money from ntl?
Thanks
Julia
We thought that perhaps a cheque would follow. We waited and nothing turned up. We wrote to ntl in August, by this time having received two statements saying that we were x amount in credit. We asked for them to close the account and forward the money we were owed.
We did not receive a reply to our letter and needless to say, we still have not received the money owing to us.
My boyfriend telephoned a couple of months ago and was told that a cheque had been sent out to us but because we weren't living at the house it had been returned. Can't quite figure this one out given that we pay for mail redirection and if anything had been delivered to our old address the landlords would've forwarded it to us.
The person my boyfriend spoke to then assured him that another cheque would be issued to our new address, but like I said before, we've not received anything.
Can anyone advise the best way to get our money from ntl?
Thanks
Julia