Losing connection

[dtmorley]

Hello,

New forums in general so please be gentle!

I've been using telewest cable for a couple of years now and bar the odd time I've had to reset the webstar modem, been pretty happy with it. Have added a wireless router into the mix about a year ago and that's fine.

However, in the last month or so I keep seeming to lose my connection every few hours, I reset the said modem and all is okay again. I thought it may be my wireless router but have not been using that for a week or so now to eliminate that option but the direct internet connecton keeps dropping.

Could it be a firmware issue? Maybe my network card?

Are there any tools on the net I can use?

Help!

Regards,

David.

[marky]

Hi and welcome :)
I'm sure someone very helpfull will be along soon, but i think its the modem on its way out.

[don_fandango]

it goes without saying you've checked for spyware right? if thats ok, i suggest you ring technical support for a read out on your freq/power/snr levels...

:angel:

[djnerve]

navigate your way to 192.168.100.1/gscan.html
in the bottom box leave the 132 or what ever it is and put 000000 after it then press reset.

leave 1 min

then close the browser and go bk to the url see if its changed if it has u should be orite

[dtmorley]

navigate your way to 192.168.100.1/gscan.html
in the bottom box leave the 132 or what ever it is and put 000000 after it then press reset.

leave 1 min

then close the browser and go bk to the url see if its changed if it has u should be orite

I tried this and, touch wood, so far so good, connection has been 100% and pretty speedy in fact for the last few days.

Thanks a lot of your input, appreciated.

David.

[djnerve]

No problem pal! if he original number wasnt the 1 i gave you then that is defenetly your problem

[Silkydraws]

http://www.cableforum.co.uk/board/showthread.php?t=33601439

Been having same problem but posted in the NTl section instead as I didn't read properly.. Dooh

This page displays detailed information intended for use by an authorized Motorola Cable Modem technician.


Time Priority Code Message
061001193148 4-Error X501.35 Unit Update Failed.
061001193148 8-Debug F502.1 Bridge Forwarding Enabled.
061001193147 4-Error E107.0 SW Upgrade Failed after download - Incompatible SW file
061001193147 4-Error X501.28 Unit Update - Not updating. This image is not for this platform.
061001193147 8-Debug M579.3 CM Cert Upgrade Disabled. Motorola CM certificate present
061001193147 8-Debug F502.2 Bridge Forwarding Disabled.
061001193146 7-Information X500.0 Attempting Unit Update
061001193141 6-Notice E102.0 SW Download INIT - Via Config file cm-2148-256
061001193141 8-Debug I503.0 Cable Modem is OPERATIONAL
061001193140 8-Debug F502.1 Bridge Forwarding Enabled.
061001193140 8-Debug F502.3 Bridge Learning Enabled.
061001193140 8-Debug B918.0 Baseline Privacy is skipped
061001193140 6-Notice I401.0 TLV-11 - unrecognized OID
061001193140 6-Notice D501.10 TFTP, Unknown SNMP 30 11 06 0C 2B 06 01 04 01 8B 15 4D 01 03 02 00
061001193139 7-Information X519.8 Unit Update - MMFMMD - SCD flags
061001193139 8-Debug I500.1 DOCSIS 1.0 Registration Completed
061001193139 7-Information I500.4 Attempting DOCSIS 1.0 Registration
061001193139 7-Information D509.0 Retrieved TFTP Config File SUCCESS
061001193139 7-Information D507.0 Retrieved Time....... SUCCESS
************ 7-Information D511.0 Retrieved DHCP .......... SUCCESS
************ 5-Warning D3.0 DHCP WARNING - Non-critical field invalid in response
************ 4-Error D530.8 DHCP - Invalid Log Server IP Address.
************ 4-Error D530.6 DHCP - Invalid Time Offset.
************ 5-Warning D520.2 DHCP Attempt# 1 BkOff: 5s Tot DSC:1 OFF:1 REQ:1 ACK:1
************ 7-Information D0.0 DHCP CM Net Configuration download and Time of Day
************ 7-Information T500.0 Acquired Upstream .......... SUCCESS
************ 8-Debug T503.1 Acquire US with status OK, powerLevel 36, tempSid 1377
************ 8-Debug T505.0 Acquired Upstream with status OK
************ 7-Information T501.0 Acquired Downstream (331000000 Hz)........ SUCCESS
************ 8-Debug T509.0 Acquired DS with status OK, DS Freq 331000000, US Id 4
************ 7-Information I510.0 *** BOOTING *** SB4200-0.4.9.6-SCM02-NOSH
061001193026 4-Error X501.35 Unit Update Failed.
061001193026 8-Debug F502.1 Bridge Forwarding Enabled.
061001193025 4-Error E107.0 SW Upgrade Failed after download - Incompatible SW file
061001193025 4-Error X501.28 Unit Update - Not updating. This image is not for this platform.
061001193024 8-Debug M579.3 CM Cert Upgrade Disabled. Motorola CM certificate present
061001193024 8-Debug F502.2 Bridge Forwarding Disabled.
061001193022 7-Information X500.0 Attempting Unit Update
061001193017 6-Notice E102.0 SW Download INIT - Via Config file cm-2148-256
061001193016 4-Error E109.0 Disruption during SW download - Power Failure
061001193016 4-Error X501.34 CONFIG UU Attempt# 1 was in progress before reboot.
061001193016 8-Debug I503.0 Cable Modem is OPERATIONAL
061001193015 8-Debug F502.1 Bridge Forwarding Enabled.
061001193015 8-Debug F502.3 Bridge Learning Enabled.
061001193015 8-Debug B918.0 Baseline Privacy is skipped
061001193015 6-Notice I401.0 TLV-11 - unrecognized OID
061001193015 6-Notice D501.10 TFTP, Unknown SNMP 30 11 06 0C 2B 06 01 04 01 8B 15 4D 01 03 02 00
061001193014 7-Information X519.8 Unit Update - MMFMMD - SCD flags
061001193014 8-Debug I500.1 DOCSIS 1.0 Registration Completed
061001193014 7-Information I500.4 Attempting DOCSIS 1.0 Registration
061001193014 7-Information D509.0 Retrieved TFTP Config File SUCCESS
061001193014 7-Information D507.0 Retrieved Time....... SUCCESS
************ 7-Information D511.0 Retrieved DHCP .......... SUCCESS
************ 5-Warning D3.0 DHCP WARNING - Non-critical field invalid in response
************ 4-Error D530.8 DHCP - Invalid Log Server IP Address.
************ 4-Error D530.6 DHCP - Invalid Time Offset.
************ 5-Warning D520.2 DHCP Attempt# 1 BkOff: 5s Tot DSC:1 OFF:1 REQ:1 ACK:1
************ 7-Information D0.0 DHCP CM Net Configuration download and Time of Day
************ 7-Information T500.0 Acquired Upstream .......... SUCCESS
************ 8-Debug T503.1 Acquire US with status OK, powerLevel 36, tempSid 1377
************ 8-Debug T505.0 Acquired Upstream with status OK
************ 3-Critical R2.0 No Ranging Response received - T3 timeout
************ 3-Critical R6.0 Unicast Maintenance Ranging attempted - No response - Retries exhausted
************ 3-Critical R5.0 Started Unicast Maintenance Ranging - No Response received - T3 timeout
************ 3-Critical R2.0 No Ranging Response received - T3 timeout
************ 7-Information T501.0 Acquired Downstream (331000000 Hz)........ SUCCESS
************ 8-Debug T509.0 Acquired DS with status OK, DS Freq 331000000, US Id 6
************ 7-Information I510.0 *** BOOTING *** SB4200-0.4.9.6-SCM02-NOSH
061001192938 7-Information H501.2 HFC: Shutting Downstream Down
061001192938 2-Alert T507.0 Received Async Error Range Failed
061001192938 3-Critical R4.0 Received Response to Broadcast Maintenance Request, but no Unicast Maint
061001192938 3-Critical H501.8 HFC: T4 Timer Expired
061001192837 8-Debug M579.3 CM Cert Upgrade Disabled. Motorola CM certificate present
061001192837 8-Debug F502.2 Bridge Forwarding Disabled.
061001192836 7-Information X500.0 Attempting Unit Update
061001192831 6-Notice E102.0 SW Download INIT - Via Config file cm-2148-256
061001192831 8-Debug I503.0 Cable Modem is OPERATIONAL
061001192830 8-Debug F502.1 Bridge Forwarding Enabled.
061001192830 8-Debug F502.3 Bridge Learning Enabled.
061001192830 8-Debug B918.0 Baseline Privacy is skipped
061001192830 6-Notice I401.0 TLV-11 - unrecognized OID
061001192830 6-Notice D501.10 TFTP, Unknown SNMP 30 11 06 0C 2B 06 01 04 01 8B 15 4D 01 03 02 00
061001192830 7-Information X519.8 Unit Update - MMFMMD - SCD flags
061001192830 8-Debug I500.1 DOCSIS 1.0 Registration Completed
061001192830 7-Information I500.4 Attempting DOCSIS 1.0 Registration
061001192830 7-Information D509.0 Retrieved TFTP Config File SUCCESS
061001192830 7-Information D507.0 Retrieved Time....... SUCCESS
************ 7-Information D511.0 Retrieved DHCP .......... SUCCESS
************ 5-Warning D3.0 DHCP WARNING - Non-critical field invalid in response
************ 4-Error D530.8 DHCP - Invalid Log Server IP Address.
************ 4-Error D530.6 DHCP - Invalid Time Offset.
************ 5-Warning D520.2 DHCP Attempt# 1 BkOff: 5s Tot DSC:1 OFF:1 REQ:1 ACK:1
************ 7-Information D0.0 DHCP CM Net Configuration download and Time of Day
************ 7-Information T500.0 Acquired Upstream .......... SUCCESS
************ 8-Debug T503.1 Acquire US with status OK, powerLevel 37, tempSid 1377
************ 8-Debug T505.0 Acquired Upstream with status OK
************ 3-Critical R2.0 No Ranging Response received - T3 timeout
************ 7-Information T501.0 Acquired Downstream (331000000 Hz)........ SUCCESS
************ 8-Debug T509.0 Acquired DS with status OK, DS Freq 331000000, US Id 6
************ 7-Information I510.0 *** BOOTING *** SB4200-0.4.9.6-SCM02-NOSH
061001192759 7-Information H501.2 HFC: Shutting Downstream Down
061001192759 2-Alert T507.0 Received Async Error Range Failed
061001192759 3-Critical R4.0 Received Response to Broadcast Maintenance Request, but no Unicast Maint
061001192759 3-Critical H501.8 HFC: T4 Timer Expired
061001192301 4-Error X501.35 Unit Update Failed.
061001192301 8-Debug F502.1 Bridge Forwarding Enabled.
061001192300 4-Error E107.0 SW Upgrade Failed after download - Incompatible SW file
061001192300 4-Error X501.28 Unit Update - Not updating. This image is not for this platform.
061001192259 8-Debug M579.3 CM Cert Upgrade Disabled. Motorola CM certificate present
061001192259 8-Debug F502.2 Bridge Forwarding Disabled.
061001192258 7-Information X500.0 Attempting Unit Update
061001192253 6-Notice E102.0 SW Download INIT - Via Config file cm-2148-256
061001192253 8-Debug I503.0 Cable Modem is OPERATIONAL
061001192252 8-Debug F502.1 Bridge Forwarding Enabled.
061001192252 8-Debug F502.3 Bridge Learning Enabled.
061001192252 8-Debug B918.0 Baseline Privacy is skipped
061001192252 6-Notice I401.0 TLV-11 - unrecognized OID
061001192252 6-Notice D501.10 TFTP, Unknown SNMP 30 11 06 0C 2B 06 01 04 01 8B 15 4D 01 03 02 00
061001192252 7-Information X519.8 Unit Update - MMFMMD - SCD flags
061001192252 8-Debug I500.1 DOCSIS 1.0 Registration Completed
061001192252 7-Information I500.4 Attempting DOCSIS 1.0 Registration
061001192252 7-Information D509.0 Retrieved TFTP Config File SUCCESS
061001192252 7-Information D507.0 Retrieved Time....... SUCCESS
************ 7-Information D511.0 Retrieved DHCP .......... SUCCESS
************ 5-Warning D3.0 DHCP WARNING - Non-critical field invalid in response
************ 4-Error D530.8 DHCP - Invalid Log Server IP Address.
************ 4-Error D530.6 DHCP - Invalid Time Offset.
************ 5-Warning D520.2 DHCP Attempt# 1 BkOff: 5s Tot DSC:1 OFF:1 REQ:1 ACK:1
************ 7-Information D0.0 DHCP CM Net Configuration download and Time of Day
************ 7-Information T500.0 Acquired Upstream .......... SUCCESS
************ 8-Debug T503.1 Acquire US with status OK, powerLevel 37, tempSid 1377
************ 8-Debug T505.0 Acquired Upstream with status OK
************ 3-Critical R2.0 No Ranging Response received - T3 timeout
************ 7-Information T501.0 Acquired Downstream (331000000 Hz)........ SUCCESS
************ 8-Debug T509.0 Acquired DS with status OK, DS Freq 331000000, US Id 6
************ 7-Information I510.0 *** BOOTING *** SB4200-0.4.9.6-SCM02-NOSH
061001192220 7-Information H501.2 HFC: Shutting Downstream Down
061001192220 2-Alert T507.0 Received Async Error Range Failed
061001192220 3-Critical R4.0 Received Response to Broadcast Maintenance Request, but no Unicast Maint
061001192220 3-Critical H501.8 HFC: T4 Timer Expired
061001192026 4-Error X501.35 Unit Update Failed.
061001192026 8-Debug F502.1 Bridge Forwarding Enabled.
061001192024 4-Error E107.0 SW Upgrade Failed after download - Incompatible SW file
061001192024 4-Error X501.28 Unit Update - Not updating. This image is not for this platform.
061001192023 8-Debug M579.3 CM Cert Upgrade Disabled. Motorola CM certificate present
061001192023 8-Debug F502.2 Bridge Forwarding Disabled.
061001192022 7-Information X500.0 Attempting Unit Update
061001192017 6-Notice E102.0 SW Download INIT - Via Config file cm-2148-256
061001192017 8-Debug I503.0 Cable Modem is OPERATIONAL
061001192016 8-Debug F502.1 Bridge Forwarding Enabled.
061001192016 8-Debug F502.3 Bridge Learning Enabled.
061001192016 8-Debug B918.0 Baseline Privacy is skipped
061001192016 6-Notice I401.0 TLV-11 - unrecognized OID
061001192016 6-Notice D501.10 TFTP, Unknown SNMP 30 11 06 0C 2B 06 01 04 01 8B 15 4D 01 03 02 00
061001192015 7-Information X519.8 Unit Update - MMFMMD - SCD flags
061001192015 8-Debug I500.1 DOCSIS 1.0 Registration Completed
061001192015 7-Information I500.4 Attempting DOCSIS 1.0 Registration
061001192015 7-Information D509.0 Retrieved TFTP Config File SUCCESS
061001192015 7-Information D507.0 Retrieved Time....... SUCCESS
************ 7-Information D511.0 Retrieved DHCP .......... SUCCESS
************ 5-Warning D3.0 DHCP WARNING - Non-critical field invalid in response
************ 4-Error D530.8 DHCP - Invalid Log Server IP Address.
************ 4-Error D530.6 DHCP - Invalid Time Offset.
************ 5-Warning D520.2 DHCP Attempt# 1 BkOff: 5s Tot DSC:1 OFF:1 REQ:1 ACK:1
************ 7-Information D0.0 DHCP CM Net Configuration download and Time of Day
************ 7-Information T500.0 Acquired Upstream .......... SUCCESS
************ 8-Debug T503.1 Acquire US with status OK, powerLevel 37, tempSid 1377
************ 8-Debug T505.0 Acquired Upstream with status OK
************ 3-Critical R2.0 No Ranging Response received - T3 timeout
************ 7-Information T501.0 Acquired Downstream (331000000 Hz)........ SUCCESS
************ 8-Debug T509.0 Acquired DS with status OK, DS Freq 331000000, US Id 6
************ 7-Information I510.0 *** BOOTING *** SB4200-0.4.9.6-SCM02-NOSH
061001191946 7-Information H501.2 HFC: Shutting Downstream Down
Event Log has reached maximum size. Older log entries are lost.


Been having the same problems for the last 3 nights in a row. Been trying to play online poker with real money have lost £11 because of it. 1st night spent 20 mins then 16 mins on phone calls. Last night spent 27 mins on the phone and tonight at long last only 10 min. But an enginer (spelling) will be coming out on Wednesday to check my modem and maybe replace it.

Customer service from them is very lacking. On the 1st night I was told that it was due to reduced packets of data. I ask them to email me when fixed and as told that they can not do that. I'll have to ring customer services. I asked to speak to a supervisor and got cut off. So when I rang back I was told no superviser was working and toi ring customer services.

Customer services say that they can not send an email and all complaits must be in writing. What a joke.

Just hope it gets fixed!!!!

Tried to get onto 192.168.100.1/gscan.html but pc having none of it. File not found!

I can get onto 192.168.100.1 fine but what then?/

Please help

Using Zone Alarm, AVG Antivirus, if that helps at all. PC is spyware and virus free I hope. Scanned yesterday.

[Silkydraws]

Quick update, engineer came out and says problem was cause by old modem. So he has put in a brand new Motorola SB5100 oooooooooo. Old one was a Grey 4200 or 4800 can't remember and he took it with him.

Seems ok so far. Will post again if problem comes back.

As an added bonus he also left me a New network cable and USB cable. Nice man.

[Silkydraws]

Well well what a surprise, went onling tonight and within 10 mins of booking a flight for the father in law my brand new modem decided to reboot itself. So another call to the techies thats 4 in 7 days. Can't see any reason why your having connection problems apart from the fact that a lot of people from the Bristol/Bath area are on. You have gone on at peak time and fighting for bandwidth. The only answer is for Telewest to invest millions in updating the system.

Cheers Telewest. News that I didn't want to hear. A letter will be heading there way.

[djnerve]

Well well what a surprise, went onling tonight and within 10 mins of booking a flight for the father in law my brand new modem decided to reboot itself. So another call to the techies thats 4 in 7 days. Can't see any reason why your having connection problems apart from the fact that a lot of people from the Bristol/Bath area are on. You have gone on at peak time and fighting for bandwidth. The only answer is for Telewest to invest millions in updating the system.

Cheers Telewest. News that I didn't want to hear. A letter will be heading there way.

Bloody Barstoools! they should of realised they were taking on too much traffic