steve_smith
16-09-2006, 11:56
Hello,
We're moving house on Thursday next week, and have NTL booked to come and install Broadband and Phone services on the Friday morning.
The bloke I spoke to in sales said that it would be no problem because the house had previously been connected to NTL's network. Was very pleased at the time, because it meant we would only be without phone/internet for 1 day (BT told us it could take a fortnight just to get the phone line sorted out).
However, popped round to the house this morning to run through all the "moving in" type stuff with the current owners, who tell me that as far as they are aware, there is no NTL service to the property. They used to have NTL many years ago, but the brown box on the outside wall (and presumably the cable feed from the street) has long since been removed. Best case scenario, there is no box on the wall, and the end of the cable is buried somewhere under some block-paving.
I phoned NTL Customer Services to tell them this, and they said the guy coming to install our phone/internet next Friday would "sort all that out".
However (having been fobbed off by NTL in the past), I have a funny feeling this isn't true.
Can any of the knowledgable people on here tell me whether the engineer who comes to do the final part of the install (ie. hooks up a new telephone/internet connection) can also install a new cable from the street?
My memory of NTL is that a separate team of people have to do that bit.
Just looking for reassurance (because I work from home and really need broadband/phone ASAP after moving) that come Friday lunch time, everything will be up and running.
What I don't want to be told on Friday is that they have to get a separate team round to do it, and I might have to wait weeks or months. I'd rather know that now, because it might be quicker to go with BT!
Cheers,
Steve.
We're moving house on Thursday next week, and have NTL booked to come and install Broadband and Phone services on the Friday morning.
The bloke I spoke to in sales said that it would be no problem because the house had previously been connected to NTL's network. Was very pleased at the time, because it meant we would only be without phone/internet for 1 day (BT told us it could take a fortnight just to get the phone line sorted out).
However, popped round to the house this morning to run through all the "moving in" type stuff with the current owners, who tell me that as far as they are aware, there is no NTL service to the property. They used to have NTL many years ago, but the brown box on the outside wall (and presumably the cable feed from the street) has long since been removed. Best case scenario, there is no box on the wall, and the end of the cable is buried somewhere under some block-paving.
I phoned NTL Customer Services to tell them this, and they said the guy coming to install our phone/internet next Friday would "sort all that out".
However (having been fobbed off by NTL in the past), I have a funny feeling this isn't true.
Can any of the knowledgable people on here tell me whether the engineer who comes to do the final part of the install (ie. hooks up a new telephone/internet connection) can also install a new cable from the street?
My memory of NTL is that a separate team of people have to do that bit.
Just looking for reassurance (because I work from home and really need broadband/phone ASAP after moving) that come Friday lunch time, everything will be up and running.
What I don't want to be told on Friday is that they have to get a separate team round to do it, and I might have to wait weeks or months. I'd rather know that now, because it might be quicker to go with BT!
Cheers,
Steve.