dirtspad
10-09-2006, 15:28
hi everyone. i'm new to this forum so please bare with me. this is an ongoing problem so i hope you can help.
my dad has a dell laptop which did work fine. he has broadband with telewest blueyonder. this also worked fine. his set top box links to a wap which then sends the signal to his laptop through a netgear wireless adapter (also provided by telewest). he was working on the laptop and all was well. he turned it off then the next day there was no connection to the internet.
he has spoke to telewest and they have done everything they're prepared to do. their last advice was to uninstall his norton software which i did. still this hasn't fixed the issue. the netgear software is in control not windows.
no software is getting in the way and all settings are correct on his laptop.
the correct passphrase and ssid are entered. all settings have been checked and verified.
---------- Post added at 15:26 ---------- Previous post was at 15:25 ----------
i tried to fix it but couldn't. i disabled his on board network card and the wireless adapter supplied by dell just incase they got created a conflict of some kind. there is an excellent signal but the laptop is getting a 169 address as it isn't being given one by the wap.
the error is that there is limited or no connectivity. i can't access the config page of the AP this is done by telewest.the access point has 3 lights ( i think from memory) one is green and stable (power) and the other two flash rapidly green (the network then signal led's). telewest say this is correct
i got on the phone to telewest and after a long.............time..........they got me in touch with their second level (whatever that is)
technicians.
eventually ( after sending dads phone bill up to heaven ) they said they'd replace the wap and other hardware and cabling.
telewest sent out a new netgear pcmcia wireless card, a new network cable to go from the wap to the set top box, fresh drivers and a new wap along with new adapter.
same problem.
---------- Post added at 15:27 ---------- Previous post was at 15:26 ----------
dad's laptop is from dell so i phoned them and they started to trouble shoot until it came to the netgear adapter then they stopped.
that hardware isn't supplied by them so they weren't interested. i thought that they could've tried disabling the netgear and used the dell wireless which is inside the lid apparently.
they did however tell me to have a nice day.
i phoned telewest and explained what dell had said and they replied, "as far as we are concerned we have tried all we can and after supplying you with new hardware are unfortunately unable to give you further technical support on this matter."
telewest supplied new AP amongst other h/ware. don't think it's those items that are faulty.
tested his girlfriends laptop (dell, same make and model)gave same issue. limited or no connectivity.
---------- Post added at 15:28 ---------- Previous post was at 15:27 ----------
tested dads laptop at my house on my router using his dell network card, the dell wirless adapter and the netgear adapter supplied by telewest. worked fin using all three.
phoned telewest from my house and told them.
it's not the dell pc.
i think it's their set top box. it's the only hardware that's not been replaced or tested properly. they tried to test it with my dad but it didn't work but i hadn't told him i had disabled his onboard network card. i have to go their again and connect by network cable direct to the set top box so they can run a test.
if that doesn't work then all avenues have been tested. hopefully they will supply new set top box. if the test they do does work then i can only think of two other options.
---------- Post added at 15:28 ---------- Previous post was at 15:28 ----------
dad said the pc was working when he switched it off over night. when he woke the next day it wasn't working. his pc is set to update windows automatically and some items require restart to work. he shuts down, downloads kick in on reboot changing some services maybe??
my cousin told me about a post somewhere that a guy had same problem through telewest and he checked his event viewer and noticed some services weren't present but were required and thought the change had come about through windows update.
just a maybe.
i did ask telewest about someone else using the wap but they said only with special software could it be done ( did i just speak like yoda??)
they checked it and found no activity.
i will have to keep pushing on through for the mo.
both i and dad have spent ages on the phone to telewest going through various steps to sort this out so as you can imagine most things have been tried.
any ideas would be great.
cheers
dirtspad
my dad has a dell laptop which did work fine. he has broadband with telewest blueyonder. this also worked fine. his set top box links to a wap which then sends the signal to his laptop through a netgear wireless adapter (also provided by telewest). he was working on the laptop and all was well. he turned it off then the next day there was no connection to the internet.
he has spoke to telewest and they have done everything they're prepared to do. their last advice was to uninstall his norton software which i did. still this hasn't fixed the issue. the netgear software is in control not windows.
no software is getting in the way and all settings are correct on his laptop.
the correct passphrase and ssid are entered. all settings have been checked and verified.
---------- Post added at 15:26 ---------- Previous post was at 15:25 ----------
i tried to fix it but couldn't. i disabled his on board network card and the wireless adapter supplied by dell just incase they got created a conflict of some kind. there is an excellent signal but the laptop is getting a 169 address as it isn't being given one by the wap.
the error is that there is limited or no connectivity. i can't access the config page of the AP this is done by telewest.the access point has 3 lights ( i think from memory) one is green and stable (power) and the other two flash rapidly green (the network then signal led's). telewest say this is correct
i got on the phone to telewest and after a long.............time..........they got me in touch with their second level (whatever that is)
technicians.
eventually ( after sending dads phone bill up to heaven ) they said they'd replace the wap and other hardware and cabling.
telewest sent out a new netgear pcmcia wireless card, a new network cable to go from the wap to the set top box, fresh drivers and a new wap along with new adapter.
same problem.
---------- Post added at 15:27 ---------- Previous post was at 15:26 ----------
dad's laptop is from dell so i phoned them and they started to trouble shoot until it came to the netgear adapter then they stopped.
that hardware isn't supplied by them so they weren't interested. i thought that they could've tried disabling the netgear and used the dell wireless which is inside the lid apparently.
they did however tell me to have a nice day.
i phoned telewest and explained what dell had said and they replied, "as far as we are concerned we have tried all we can and after supplying you with new hardware are unfortunately unable to give you further technical support on this matter."
telewest supplied new AP amongst other h/ware. don't think it's those items that are faulty.
tested his girlfriends laptop (dell, same make and model)gave same issue. limited or no connectivity.
---------- Post added at 15:28 ---------- Previous post was at 15:27 ----------
tested dads laptop at my house on my router using his dell network card, the dell wirless adapter and the netgear adapter supplied by telewest. worked fin using all three.
phoned telewest from my house and told them.
it's not the dell pc.
i think it's their set top box. it's the only hardware that's not been replaced or tested properly. they tried to test it with my dad but it didn't work but i hadn't told him i had disabled his onboard network card. i have to go their again and connect by network cable direct to the set top box so they can run a test.
if that doesn't work then all avenues have been tested. hopefully they will supply new set top box. if the test they do does work then i can only think of two other options.
---------- Post added at 15:28 ---------- Previous post was at 15:28 ----------
dad said the pc was working when he switched it off over night. when he woke the next day it wasn't working. his pc is set to update windows automatically and some items require restart to work. he shuts down, downloads kick in on reboot changing some services maybe??
my cousin told me about a post somewhere that a guy had same problem through telewest and he checked his event viewer and noticed some services weren't present but were required and thought the change had come about through windows update.
just a maybe.
i did ask telewest about someone else using the wap but they said only with special software could it be done ( did i just speak like yoda??)
they checked it and found no activity.
i will have to keep pushing on through for the mo.
both i and dad have spent ages on the phone to telewest going through various steps to sort this out so as you can imagine most things have been tried.
any ideas would be great.
cheers
dirtspad