Had enough, I'm going back to BT [Archive]

MastaUK

12-12-2003, 15:00

Now that my 12 month contract is finally over, I've decided to go back to ADSL with BT, as the 600k "service" I received from ntl has been awful. This week has been especially bad, with slow surfing and very high pings. This is a tracert I took just now, at an off-peak time:

Target Name: www.ntlworld.com
IP: 62.253.162.30
Date/Time: 12/12/2003 14:38:51

1 59 ms * 3047 ms 2188 ms 2365 ms 2093 ms [10.36.176.1]
2 138 ms * * 2221 ms 2455 ms 2106 ms wapk-t2cam1-a-ge-wan43-107.inet.ntl.com [80.1.170.29]
3 161 ms * * 2299 ms 2581 ms 2159 ms popl-t2core-a-ge-wan61.inet.ntl.com [62.255.81.13]
4 314 ms * * 2464 ms 2631 ms 2236 ms pop-bb-a-so-320-0.inet.ntl.com [62.253.185.65]
5 529 ms * * 2535 ms 2647 ms 2287 ms win-bb-b-so-500-0.inet.ntl.com [62.253.185.202]
6 597 ms * * 2564 ms 2697 ms 2401 ms win-bb-a-ae0-0.inet.ntl.com [213.105.172.161]
7 615 ms * * 2608 ms 2731 ms 2347 ms win-dc-a-v902.inet.ntl.com [62.253.187.222]
8 612 ms * * 2803 ms 2730 ms 2322 ms www.ntlworld.com [62.253.162.30]

As you can see, that is very bad, and it's been close to this all week. I've been having this problem on and off for at least the last 6 months. 2 Engineers have come round so far, and the last time I got the guy to put me on a new UBR, and it was fine for a couple of weeks. But again it has deteriorated. I'm in the Greater London area, (ex-C&W) and I have the STB 4000 modem.

I've lost count of the number of times I've spoken to tech support, or the number of hours I've wasted listening to their hold music, and they usually conclude that it's a problem with my computer setup. I had to email the director for my area to get a proper engineer to come round. I'm a CS player, and I've had to forfeit several matches due to my connection.

So, I have given my one months notice. Now I'm just praying that my connection will be usable for this last month, but from what I've experienced this week, this looks unlikely. I'll give tech support another call tonight, but I'm not going to get my hopes up.

Goodbye ntl. It's been a blast.

FRY

12-12-2003, 16:24

Congratulations!

u r so lucky your contract is up ive still got another few months of this crap 2 go!

like u i enjoy online gaming and since september ive had nothing but vry bad pings, spoke 2 NTL and they wont change my UBR and they wont resegment my current UBR, so basically they wont do anything....great customer service!

Just 3 months 6 days and 13 hours 55 seconds to go now

Shaun

12-12-2003, 16:36

Congratulations!

u r so lucky your contract is up ive still got another few months of this crap 2 go!

like u i enjoy online gaming and since september ive had nothing but vry bad pings, spoke 2 NTL and they wont change my UBR and they wont resegment my current UBR, so basically they wont do anything....great customer service!

Just 3 months 6 days and 13 hours 55 seconds to go now

If you complain and tell them that the service isn't of "merchantable quality" and you don;t believe your getting what your paying for they will have to let you out of the contract early ;)

Rone

12-12-2003, 19:35

I,ve just started online gaming after a 3 month lay-off [thanks to high pings] and its still as crap as it was 3 months ago. Just wish peeps would stop asking who my isp is, and are all UK isps that bad. Need to have a serious think, as it means converting my ntl phone back to BT for adsl [again].
My 12 months was up last month, so at least that helps, just wish they could sort it out for everyone. ;(

th'engineer

12-12-2003, 19:43

I,ve just started online gaming after a 3 month lay-off [thanks to high pings] and its still as crap as it was 3 months ago. Just wish peeps would stop asking who my isp is, and are all UK isps that bad. Need to have a serious think, as it means converting my ntl phone back to BT for adsl [again].
My 12 months was up last month, so at least that helps, just wish they could sort it out for everyone. ;(
What is your set up STB or SACM,usb or ethernet to connect

imback

12-12-2003, 19:46

I'm a CS player, and I've had to forfeit several matches due to my connection.

I'm sorry it just makes me laugh :D

Neil

12-12-2003, 20:01

<snip>

Can't say I blame you 'MastaUK'

I would suggest you take a look here (http://forum.nthellworld.co.uk/forumdisplay.php?f=37). :)

MastaUK

12-12-2003, 22:49

Thanks Neil, some useful info there. I think I may go with pipex too.

Also, I'm slightly confused about this one months notice thing. When I asked BT to reconnect me, they said that once my 12 months were up, they only required 7 days notice to disconnect me, and ntl would to stop charging me. While ntl said that I had to pay for 1 month after I asked to be disconnected.

Florence

12-12-2003, 23:33

Thanks Neil, some useful info there. I think I may go with pipex too.

Also, I'm slightly confused about this one months notice thing. When I asked BT to reconnect me, they said that once my 12 months were up, they only required 7 days notice to disconnect me, and ntl would to stop charging me. While ntl said that I had to pay for 1 month after I asked to be disconnected.

If you tell NTL 1 month before you want to leave them then they can't charge you for another month.

deedee

13-12-2003, 08:03

If you are porting your number to BT, ntl will stop charging you for the telephone line once it's been ported out (approx7-10 days) provided you have other services, however remember to give notice for any other services like broadband as you'll be charged for this for 30 days after notice is given.
Hope this helps.

th'engineer

13-12-2003, 08:24

Can we not sort these problems out for MastaUK we have the best CS here in the NW so sure it can be sorted

Neil

13-12-2003, 12:03

The only way to sort these problems out is vote with your feet, & ditch ntl.

I can assure you there is a whole new world out there offering levels of customer service that ntl can only ever dream of.

http://216.40.241.59/forum/forumdisplay.php?f=37

That's all you need to sort you out MastaUK.

kinkyafro

13-12-2003, 12:10

I left NTL for much the same reasons, ping probs constant outages etc. I cancelled my contract after 7 months with no probs, I gave my reasons for cancellation as a failure to deliver the service I was paying for and as a result had every right to cancell. I am now with Pipex and am very happy with the service.
KINK

kinkyafro

13-12-2003, 12:13

Agreed Neil!!
http://216.40.241.59/forum/showthread.php?t=4697

MastaUK

13-12-2003, 13:16

If you are porting your number to BT, ntl will stop charging you for the telephone line once it's been ported out (approx7-10 days) provided you have other services, however remember to give notice for any other services like broadband as you'll be charged for this for 30 days after notice is given.
Hope this helps.

Thanks deedee, that cleared things up for me.

th'engineer: I'm sure if I did set aside an hour to call up tech support, and they sent out an engineer, it would be fixed for a short while. And then in two weeks time it would deteriorate again, just like it has whenever an engineer has visited in the past. It's just not acceptable to have a problem that keeps coming up again and again, and noone having a permanent fix for it. I think the bottom line is, the network is overloaded, and ntl haven't put enough money into maintaining/replacing the infrastructure in ex-C&W areas.

I have indeed voted with my feet, and I see a lot of users on this board have done the same. Hopefully ntl will notice that their poor level of service has alienated their customers.

MadGamer

13-12-2003, 14:03

I,ve just started online gaming after a 3 month lay-off [thanks to high pings] and its still as crap as it was 3 months ago. Just wish peeps would stop asking who my isp is, and are all UK isps that bad. Need to have a serious think, as it means converting my ntl phone back to BT for adsl [again].
My 12 months was up last month, so at least that helps, just wish they could sort it out for everyone. ;( Try here this might change your mind http://forum.nthellworld.co.uk/showthread.php?t=5118

Neil

13-12-2003, 17:32

Thanks deedee, that cleared things up for me.

th'engineer: I'm sure if I did set aside an hour to call up tech support, and they sent out an engineer, it would be fixed for a short while. And then in two weeks time it would deteriorate again, just like it has whenever an engineer has visited in the past. It's just not acceptable to have a problem that keeps coming up again and again, and noone having a permanent fix for it. I think the bottom line is, the network is overloaded, and ntl haven't put enough money into maintaining/replacing the infrastructure in ex-C&W areas.

I have indeed voted with my feet, and I see a lot of users on this board have done the same. Hopefully ntl will notice that their poor level of service has alienated their customers.

MastaUK-You can see just how easy it is by clicking here (http://216.40.241.59/forum/showthread.php?t=4697).

Good luck. :)

MastaUK

14-12-2003, 00:28

:LOL:

You've mentioned it three times in this thread already Neil! :) I will be changing over the same as you did.

BT are reconnecting me on Thursday, and I'll probably be going with the pipex Solo 500 service, with free activation, as I already have my modem and splitter from when I was previously with BTopenworld.