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View Full Version : 10mb, i dont think so....

madman045
06-08-2006, 13:18
We were upgraded to NTLs 10mb service, but its more like 1mb, so slow browsing, websites constantly unavailable and it seems the Terayon modem doesnt support the speed either.

This is what we are getting on a good day

Sun, 6 Aug 2006 12:16:20 UTC

1st 512K took 671 ms = 763 KB/sec, approx 6287 Kbps, 6.14 Mbps
2nd 512K took 701 ms = 730.4 KB/sec, approx 6018 Kbps, 5.88 Mbps
3rd 512K took 1032 ms = 496.1 KB/sec, approx 4088 Kbps, 3.99 Mbps
4th 512K took 671 ms = 763 KB/sec, approx 6287 Kbps, 6.14 Mbps

Overall Average Speed = approx 5670 Kbps, 5.54 Mbps

There is nothing else connected, only the cable modem

Is there any way of improving this or are we better off getting it downgraded to 4mb?

Thanks
Toto
06-08-2006, 13:22
Try that test again, results can vary significantly over the course of 24 hours
SnoopZ
06-08-2006, 14:43
You will only get around 5-7mb with that Terayon modem....
Mick Fisher
06-08-2006, 18:00
We were upgraded to NTLs 10mb service, but its more like 1mb, so slow browsing, websites constantly unavailable and it seems the Terayon modem doesnt support the speed either.

This is what we are getting on a good day

Sun, 6 Aug 2006 12:16:20 UTC

1st 512K took 671 ms = 763 KB/sec, approx 6287 Kbps, 6.14 Mbps
2nd 512K took 701 ms = 730.4 KB/sec, approx 6018 Kbps, 5.88 Mbps
3rd 512K took 1032 ms = 496.1 KB/sec, approx 4088 Kbps, 3.99 Mbps
4th 512K took 671 ms = 763 KB/sec, approx 6287 Kbps, 6.14 Mbps

Overall Average Speed = approx 5670 Kbps, 5.54 Mbps

I have a TJet. I get just over 8Mbps most of the time. Admittedly that's not the full 10meg but it's good enough to stop me thinking about shelling out £50 to our money grabbing provider.

There is nothing else connected, only the cable modem
Is there any way of improving this or are we better off getting it downgraded to 4mb?

Thanks

Make sure to use Ethernet instead of USB.

Some firewalls can slow your speed. If you have Zone Alarm, a known badboy, then you must completely uninstall it. For others, try running with just the windows firewall and see if there's a difference.

For slow browsing, try changing your proxy.
Zee
06-08-2006, 19:26
No need to uninstall ZoneAlarm, i use ZoneAlarm and have no problems at all
SnoopZ
06-08-2006, 19:40
No need to uninstall ZoneAlarm, i use ZoneAlarm and have no problems at all

Best too, ZA is crap and DOES cause so many problems.
kronas
06-08-2006, 20:32
Best too, ZA is crap and DOES cause so many problems.

yes hes right, zonealarm CAN slow your connection down, so best to uninstall and replace it with another firewall.

the terayon can only give you a maximum of 8024kbps, you need to ring NTL for a new modem, there still is the standing charge of £50.
Mick Fisher
07-08-2006, 05:12
No need to uninstall ZoneAlarm, i use ZoneAlarm and have no problems at all

Good that it works for you then Jack001.

Unfortunately it doesn't seem to work properly for many other people judging by the reports posted in threads on the Forum.

Over the years I have used a PC ZA has proved to be the cause behind most of the obscure and seemingly unrelated issues I have heard about.

So much so that I would not entertain installing ANY ZA product.
mike24
07-08-2006, 08:03
I agree i uninstalled ZA some time ago due to its slowing down my connection!
mike24
Graham M
07-08-2006, 08:08
yes hes right, zonealarm CAN slow your connection down, so best to uninstall and replace it with another firewall.

the terayon can only give you a maximum of 8024kbps, you need to ring NTL for a new modem, there still is the standing charge of £50.
Precisely 8024?!?!?! :D 8Mbit = 8192kbps btw :) </pedantic>
kronas
07-08-2006, 13:59
Precisely 8024?!?!?! :D 8Mbit = 8192kbps btw :) </pedantic>

im going on two things....

1) my terayon when i had one

2) robin walker's speed test which gave me that exact 8024kbps reading

:D
Graham M
07-08-2006, 15:46
hmm well 1MBit = 1024000bps, times that by 8, at least that is the correct figure in my books, oh well.
CycoSymz
07-08-2006, 20:15
Thanks for the tip guys.

I just uninstalled ZoneAlarm and my speed shot from 2.87Mbps to 3.78Mbps ;)
SnoopZ
07-08-2006, 20:45
Thanks for the tip guys.

I just uninstalled ZoneAlarm and my speed shot from 2.87Mbps to 3.78Mbps ;)

You may want to give KERIO FIREWALL (http://www.sunbelt-software.com/dl.cfm?id=2006073011364988539) ago. A little tip, turn Enable Web Filtering off then you should be able to get good results on the speed test. :)
Tragedy
07-08-2006, 21:34
Mon, 07 Aug 2006 20:31:43 GMT

1st 512K took 1906 ms = 268.6 KB/sec, approx 2213 Kbps, 2.16 Mbps
2nd 512K took 1969 ms = 260 KB/sec, approx 2142 Kbps, 2.09 Mbps
3rd 512K took 1813 ms = 282.4 KB/sec, approx 2327 Kbps, 2.27 Mbps
4th 512K took 1843 ms = 277.8 KB/sec, approx 2289 Kbps, 2.24 Mbps


Overall Average Speed = approx 2243 Kbps, 2.19 Mbps
Turned off ZA
My download speeds have been crap since the upgrade to 4MB...
SnoopZ
07-08-2006, 21:39
Mon, 07 Aug 2006 20:31:43 GMT

1st 512K took 1906 ms = 268.6 KB/sec, approx 2213 Kbps, 2.16 Mbps
2nd 512K took 1969 ms = 260 KB/sec, approx 2142 Kbps, 2.09 Mbps
3rd 512K took 1813 ms = 282.4 KB/sec, approx 2327 Kbps, 2.27 Mbps
4th 512K took 1843 ms = 277.8 KB/sec, approx 2289 Kbps, 2.24 Mbps


Overall Average Speed = approx 2243 Kbps, 2.19 Mbps
Turned off ZA
My download speeds have been crap since the upgrade to 4MB...

Turning off ZA isn't enough, you must uninstall it to get your speeds up.
Tragedy
07-08-2006, 21:40
ok i will give it a try.
Wow,thanks:
Mon, 07 Aug 2006 20:49:30 GMT

1st 512K took 1063 ms = 481.7 KB/sec, approx 3969 Kbps, 3.88 Mbps
2nd 512K took 1078 ms = 475 KB/sec, approx 3914 Kbps, 3.82 Mbps
3rd 512K took 1078 ms = 475 KB/sec, approx 3914 Kbps, 3.82 Mbps
4th 512K took 1078 ms = 475 KB/sec, approx 3914 Kbps, 3.82 Mbps

Overall Average Speed = approx 3928 Kbps, 3.84 Mbps :)
SnoopZ
07-08-2006, 21:52
ok i will give it a try.
Wow,thanks:
Mon, 07 Aug 2006 20:49:30 GMT

1st 512K took 1063 ms = 481.7 KB/sec, approx 3969 Kbps, 3.88 Mbps
2nd 512K took 1078 ms = 475 KB/sec, approx 3914 Kbps, 3.82 Mbps
3rd 512K took 1078 ms = 475 KB/sec, approx 3914 Kbps, 3.82 Mbps
4th 512K took 1078 ms = 475 KB/sec, approx 3914 Kbps, 3.82 Mbps

Overall Average Speed = approx 3928 Kbps, 3.84 Mbps :)

Glad you got it sorted. :tu:

It should be pinned telling people to uninstall ZA.


Read my post #14 and install Kerio as a substitute.
AntiSilence
08-08-2006, 23:18
So, ZoneAlarm seems to be the best Firewall then.... It stops nasties by taking all your bandwidth away! ;) lol
Mick Fisher
09-08-2006, 18:46
So, ZoneAlarm seems to be the best Firewall then.... It stops nasties by taking all your bandwidth away! ;) lol


:LOL:
intikhaliq
10-08-2006, 16:18
I'm a new on this forum but an old customer of NTL broadband. Very recently I've got my speed upgraded to 10meg from 4meg and also got an engineer to come out to replace my modem 200 to 250, yes the shiny blue ones. But ! ! ! the speed is slow, well slower then before. Can somebody please help ME ! ! in this matter??

I use a Netgear router.
VSPNET
10-08-2006, 17:31
I have just had 10mb installed in my new property, I got the account transfered over.

At my old property i got 10mb but here i am only getting a maximum of 4.5mb :erm: .

This is yet another blow, I have been trying for 3 weeks to get ntl to come and install it at this property, each time they have fobbed me off and not given me an install date, My bf was on the phone to them today and demanded them to come and fit it, Within 3 hours they were here but now i ma getting this crappy service speeds.

Why wont NTL learn how to deliver a reliable service.
Mick Fisher
10-08-2006, 19:19
I'm a new on this forum but an old customer of NTL broadband. Very recently I've got my speed upgraded to 10meg from 4meg and also got an engineer to come out to replace my modem 200 to 250, yes the shiny blue ones. But ! ! ! the speed is slow, well slower then before. Can somebody please help ME ! ! in this matter??

I use a Netgear router.

Try connecting direct to the modem.
intikhaliq
10-08-2006, 23:50
^ I've tried connecting directly to the modem but the speed its still the same.

I've seen that the speed is fast with mozilla browser but not topping the speed to 10meg.
Mick Fisher
11-08-2006, 21:13
^ I've tried connecting directly to the modem but the speed its still the same.

OK that takes your modem from the equation.

I've seen that the speed is fast with mozilla browser but not topping the speed to 10meg.

Http is not a good guage for determining connection speed as you have to go through a transparent proxy which will probably be underperforming.
Try changing proxies for slow browsing issues.

Try an FTP or NNTP download from a known 10meg caperble source to more accurately determine your download speed.

For both Http and NNTP, use a client that enables multiple connections to the same source.
This is necessary because in many instances Ntl's peering is pants and although you may have a 10meg caperble conn on Ntl's network, once you go outside you may be down to, as low as, 300meg in some cases at some times.
madman045
11-08-2006, 23:05
A lot of replies, well its connected directly to a router and has been for years via ethernet.. ZA is not installed on the PC

For the sake of another £50 on top of the monthly sub, my folks are going to wait until december when BE is enabled on our exchange, or i could move them to another adsl package away from NTL.