View Full Version : NTL upgrade from 1mb to 2mb
lvlister2005
30-07-2006, 23:44
Hi everyone, so ntl are upgrading 1mb customers to 2mb in this quarter, so i want to know who has already been upgraded to 2mb i heard swansea has but nothing can be confirmed, just want to know really so i can get an idea if they working from south to north, west to east or whatever thanks.
I don't think anyone has been upgraded yet.
etccarmageddon
31-07-2006, 08:13
it's not even been announced that the 1meg users are getting an upgrade and what it would be!!!
Graham M
31-07-2006, 08:34
There have been some posts here of people reporting to have been upgraded in some places around the country.
Our ntl grapevine tells us that all current 1M customers are to get a free upgrade to 2M by the end of October this year. This will bring ntl's speeds in line with the current Telewest speeds.
Any customer who gets their broadband service through their Set Top Box (STB) will be able to swap to a stand alone modem for free.
The upload speed will increase from 100K to 200K.
Our ntl grapevine tells us that all current 1M customers are to get a free upgrade to 2M by the end of October this year. This will bring ntl's speeds in line with the current Telewest speeds.
Any customer who gets their broadband service through their Set Top Box (STB) will be able to swap to a stand alone modem for free.
The upload speed will increase from 100K to 200K.Great news :D
I take it that if you have a Samsung box you will not get a modem?
Great news :D
I take it that if you have a Samsung box you will not get a modem?
Samsung can handle 5-6mbit so i guess not, but if one was offered for free i'd take it.
Samsung can handle 5-6mbit so i guess not, but if one was offered for free i'd take it.
I used to have 2mbit before...I was just seeing if I could get a modem :)
Our ntl grapevine tells us that all current 1M customers are to get a free upgrade to 2M by the end of October this year. This will bring ntl's speeds in line with the current Telewest speeds.
I was on the phone to them yesterday to reapply my "special" prices and was told the upgrade to 2M will be at the end of this month.
highroyds
02-08-2006, 20:21
http://forums.ntlhell.co.uk/index.php?showtopic=55969
Does sound good for the lower end BB
Aww! just when I was going to get serious about leaving (and I could go to talktalk, though I'd need to replace my router).
Now if that combines with a decent triple-play offer with family pack (not interested in pay monthly mobile, unless it's zero rental - call charge only - like Virgin did at one time), then I'll be a really happy customer.
The recent ads "Cable, if you can, you should", keep making me think - yeah, and what the hell advantage is there? - Fewer channels than Sky, broadband speed/price comparisons only just holding up as some "large capped" come within range of their "uncapped" (Talktalk again).
King Of Fools
04-08-2006, 10:19
Now if that combines with a decent triple-play offer with family pack (not interested in pay monthly mobile, unless it's zero rental - call charge only - like Virgin did at one time), then I'll be a really happy customer.
Virgin still offer the zero line rental contract along with others.
I was given a month's free trial on 2mb a couple of weeks ago, when my STB was changed. Didn't realise there was going to be a general upgrade anyway :confused:
Haven't been able to make use of it. My BB was knocked by last week's storms and have only just got back online today :mad:
mcilwraith
12-08-2006, 09:55
hi i'm new!!
just got official notice this morning from ntl of the 1mb to 2mb upgrade. free, dont have to do anything and will be in place by end of october as described here. good news!! my ntl experience is really very good. :)
King Of Fools
12-08-2006, 14:34
Having never had an automatic speed upgrade before I was wondering how this will work when it happens.
Do I have to reboot my modem to get the new speed or will it be pushed out to me automatically?
hi i'm new!!
just got official notice this morning from ntl of the 1mb to 2mb upgrade. free, dont have to do anything and will be in place by end of october as described here. good news!! my ntl experience is really very good. :)
is this NTL cable or NTL freedom or both?
I'm freedom and have had no letter yet.
Having never had an automatic speed upgrade before I was wondering how this will work when it happens.
Do I have to reboot my modem to get the new speed or will it be pushed out to me automatically?
Basically when the time comes and you haven't had the speed upgrade then you reboot the modem. :)
UncleBooBoo
12-08-2006, 16:38
For goodness sakes, who cares!
Worry about it when it happens, as far as I know NTL ain't even confirmed it yet so why waste your time and mine as well as every one elses talking about it?
It's the same about the 50mb - 100mb thread, are your lives that empty that you have nothing better to talk about????
With regards to the question above you know as well as I do you have to reboot your modem when changing speeds, a simple search would have answered your question!
It is confimed if you goto this page:
http://www.telewest.co.uk/html/whytelewest/thefacts.html
which was linked from the whycable.co.uk website they keep advertising on TV. It has a comparsion between sky and ntl:telewest next to broadband speed it says up to 2mb with a small 3 next to it at the bottom the 3 refers to
3. 1Mb in ntl regions, being upgraded to 2Mb in Q3 2006
mcilwraith
13-08-2006, 10:11
[QUOTE=acoolwelshbloke]For goodness sakes, who cares!
Worry about it when it happens, as far as I know NTL ain't even confirmed it yet so why waste your time and mine as well as every one elses talking about it?
It's the same about the 50mb - 100mb thread, are your lives that empty that you have nothing better to talk about????
hey, i thought i made it clear that i had just received a letter from NTL CONFIRMING the 1Mb to 2Mb upgrade. it came with my montly bill. i have the 3 for £30 deal and the 250 cable modem.
its good news people!!
Mick Fisher
13-08-2006, 17:54
With regards to the question above you know as well as I do you have to reboot your modem when changing speeds, a simple search would have answered your question!
I received the 10meg auto upgrade without having to reboot my modem.
Well, it seems that page has a pretty firm indication, so what happens to PACE STB users?
Do we get a shiny new Samsung, a SACM added to the clutter, or some discount for being stuck on 1Mb when those with better kit get 2Mb.
fireman328
18-08-2006, 13:20
For goodness sakes, who cares!
Worry about it when it happens, as far as I know NTL ain't even confirmed it yet so why waste your time and mine as well as every one elses talking about it?
It's the same about the 50mb - 100mb thread, are your lives that empty that you have nothing better to talk about????
With regards to the question above you know as well as I do you have to reboot your modem when changing speeds, a simple search would have answered your question!
I expect it is your cheery welcome and and helpful manner that gives you lots of friends. Were you brought up at Eton ? Or were you eaten and brought up.
UncleBooBoo
18-08-2006, 17:32
Some one is a little slow, why not post copies of it in all the other threads about the 1 - 2mb upgrades too! :rolleyes:
nomadking
22-08-2006, 14:16
Automatically received upgrade to 2Mb today (Tue 22 Aug) here in Northampton.
mcilwraith
22-08-2006, 15:31
good news! i am looking forward to 2Mb sometime soon. has anyone else been upgraded yet??
---------- Post added at 15:31 ---------- Previous post was at 14:49 ----------
nomadking, did you have to re-start your modem or does the speed just increase?? my modem is stashed under my telly, so its a pain to dig it out! thanks. :D
nomadking
22-08-2006, 15:45
good news! i am looking forward to 2Mb sometime soon. has anyone else been upgraded yet??
---------- Post added at 15:31 ---------- Previous post was at 14:49 ----------
nomadking, did you have to re-start your modem or does the speed just increase?? my modem is stashed under my telly, so its a pain to dig it out! thanks. :D
The speed just increased during the day. If in doubt you can always just briefly unplug the power supply of your modem.
shnookumshnum
22-08-2006, 18:28
How do you know if you have been upgraded?
Anyone in the Newport/Cardiff area been upgraded yet?
How do you know if you have been upgraded?
You might be able to check your config file by going http://192.168.100.1/
Login = root password = root
turbulentone
22-08-2006, 18:59
is this NTL cable or NTL freedom or both?
I'm freedom and have had no letter yet.
Just Cable..... sorry Freedom not covered by this upgrade
shnookumshnum
23-08-2006, 15:01
I am in Brighton, East Sussex and still on 1MB by the look of it:
Maximum Downstream Data Rate : 1024000
smicer07
23-08-2006, 16:06
Still on 1 meg here on the Wirral.
mcilwraith
23-08-2006, 16:37
still 1Mb in hatfield. Boooooooo! :mad:
Sunglasses Ron
23-08-2006, 18:30
and Stevenage :(
scrotnig
23-08-2006, 18:57
1mb to 2mb should cause no problems.
If they then tell you your 2mb is going to 4mb, head for the hills...for a few weeks at least.
Still on 1meg in Cambridge...even after a power cycle.
Zero*Star
23-08-2006, 22:49
Unplugged my modem before I headed off to work this morning.
Came home, plugged it back in.
Maximum Downstream Data Rate : 2048000
Maximum Upstream Data Rate : 200000
:)
This is in SE london
I will need to phone customer services if I have a PACE STB, to get it changed so I can get 2MB upgraded speed, correct?
I will need to phone customer services if I have a PACE STB, to get it changed so I can get 2MB upgraded speed, correct?
I think so yes. You're better off with a modem anyway.
shnookumshnum
25-08-2006, 16:41
Hi all
I am in Brighton just rebooted my modem and:
Maximum Downstream Data Rate : 2048000Maximum Upstream Data Rate : 200000
Sunglasses Ron
25-08-2006, 17:33
Still nothing in Stevenage :td:
hi
GU14 Area looks like been upgraded tonight . the Net and TV ON\OFF most of afternoon (guildford\farnborough area
Fri, 25 Aug 2006 16:33:22 UTC
1st 512K took 2156 ms = 237.5 KB/sec, approx 1957 Kbps, 1.91 Mbps
2nd 512K took 2172 ms = 235.7 KB/sec, approx 1942 Kbps, 1.9 Mbps
3rd 512K took 2156 ms = 237.5 KB/sec, approx 1957 Kbps, 1.91 Mbps
4th 512K took 2157 ms = 237.4 KB/sec, approx 1956 Kbps, 1.91 Mbps
Overall Average Speed = approx 1953 Kbps, 1.91 Mbps
TONY
To repeat this test from the source server click here (http://homepage.ntlworld.com/paul.marsden/newspeedtest.html?1156523611687).
internetguy
25-08-2006, 22:18
Hey Sunglasses Ron im in Stevenage too, no upgrade here either but I havent rebooted the modem yet :erm:
Sunglasses Ron
26-08-2006, 00:09
Hey Sunglasses Ron im in Stevenage too, no upgrade here either but I havent rebooted the modem yet :erm:
I rebooted mine earlier and guess what.....nothing :(
2meg!! Whoohoo!!!
Fri, 25 Aug 2006 23:19:04 UTC
1st 512K took 2173 ms = 235.6 KB/sec, approx 1941 Kbps, 1.9 Mbps
2nd 512K took 2163 ms = 236.7 KB/sec, approx 1950 Kbps, 1.9 Mbps
3rd 512K took 2163 ms = 236.7 KB/sec, approx 1950 Kbps, 1.9 Mbps
4th 512K took 2163 ms = 236.7 KB/sec, approx 1950 Kbps, 1.9 Mbps
Overall Average Speed = approx 1948 Kbps, 1.9 Mbps
And I didn't have to re-boot!!!
fireman328
26-08-2006, 12:44
I am still on 1 meg
Sat, 26 Aug 2006 11:50:54 UTC
1st 512K took 4296 ms = 119.2 KB/sec, approx 982 Kbps, 0.96 Mbps
2nd 512K took 4328 ms = 118.3 KB/sec, approx 975 Kbps, 0.95 Mbps
3rd 512K took 4328 ms = 118.3 KB/sec, approx 975 Kbps, 0.95 Mbps
4th 512K took 4343 ms = 117.9 KB/sec, approx 971 Kbps, 0.95 Mbps
Overall Average Speed = approx 976 Kbps, 0.95 Mbps
I have an old PACE box which I think is gas powered !!!
UncleBooBoo
26-08-2006, 13:53
If my understanding is correct then you will not get 2MB anyway because the pace boxes can only do 1MB
mcilwraith
27-08-2006, 13:20
Sun, 27 Aug 2006 12:18:45 GMT
1st 512K took 4354 ms = 117.6 KB/sec, approx 969 Kbps, 0.95 Mbps
2nd 512K took 4363 ms = 117.4 KB/sec, approx 967 Kbps, 0.94 Mbps
3rd 512K took 4381 ms = 116.9 KB/sec, approx 963 Kbps, 0.94 Mbps
4th 512K took 4371 ms = 117.1 KB/sec, approx 965 Kbps, 0.94 Mbps
Overall Average Speed = approx 966 Kbps, 0.94 Mbps
Hmmmmm, still 1mb here in sunny Hatfield. So do we or don't we have to re-boot our modems? TheNorm's post suggest we don't. I would rather not be re-booting my modem every day for the next two months waiting on the upgrade!! does anyone know for sure??
There's no definate answer to that.Often a reboot isn't needed but then again often a reboot is needed. You should reboot the modem it only takes a few seconds then run the speed test again.
Sunglasses Ron
27-08-2006, 16:53
Sun, 27 Aug 2006 12:18:45 GMT
1st 512K took 4354 ms = 117.6 KB/sec, approx 969 Kbps, 0.95 Mbps
2nd 512K took 4363 ms = 117.4 KB/sec, approx 967 Kbps, 0.94 Mbps
3rd 512K took 4381 ms = 116.9 KB/sec, approx 963 Kbps, 0.94 Mbps
4th 512K took 4371 ms = 117.1 KB/sec, approx 965 Kbps, 0.94 Mbps
Overall Average Speed = approx 966 Kbps, 0.94 Mbps
Hmmmmm, still 1mb here in sunny Hatfield. So do we or don't we have to re-boot our modems? TheNorm's post suggest we don't. I would rather not be re-booting my modem every day for the next two months waiting on the upgrade!! does anyone know for sure??
Thats what I've been doing for last two weeks here in Stevenage.....still on 1 mb :(
Thats what I've been doing for last two weeks here in Stevenage.....still on 1 mb :(
Hope you're not using a Pace box as you won't be able to get anymore than that.
Sunglasses Ron
27-08-2006, 17:52
Hope you're not using a Pace box as you won't be able to get anymore than that.
No, I've got a SACM and a Sammy 2110....Just gotta be patient I suppose. :)
If my understanding is correct then you will not get 2MB anyway because the pace boxes can only do 1MB
Yes.. But NTL will happily replace Pace boxes with Cable Modems.
internetguy
27-08-2006, 19:53
No, I've got a SACM and a Sammy 2110....Just gotta be patient I suppose. :)
I've got the ntl:home 100 (Ambit) cable modem and have always been upgraded for free without rebooting the modem. So far ive gone from 150k>300k>1meg and hopefully soon 2 meg :cool:
I've had appalling browsing in S Manc recently, but woke up this morning to find I'm now on 2Meg (up from 1Meg) and browsing is much, much better. :) :)
Don't think a reboot was involved (someone else in my family might have). :erm:
lvlister2005
29-08-2006, 10:07
I guess that we all know they have started in the south upgrading and worked their way up and by the last post i see they have got up to manchester, has anyone further north than manchester been upgraded.
King Of Fools
29-08-2006, 10:26
I guess that we all know they have started in the south upgrading and worked their way up and by the last post i see they have got up to manchester, has anyone further north than manchester been upgraded.
Well, Cambridge is still on 1Mb and we are definately south of Manchester! ;)
Sunglasses Ron
29-08-2006, 11:16
Well, Cambridge is still on 1Mb and we are definately south of Manchester! ;)
And Stevenage is even further south than Cambridge.
allanprg
29-08-2006, 11:16
Well, Cambridge is still on 1Mb and we are definately south of Manchester! ;)
Well i had my bill in today and received a little letter saying my broadband will be going up to 2mb. By the end of October. So looks like a bit of waiting time for me down here in the South.;)
stevemon
29-08-2006, 11:17
'King of Fool' - TheNorm posted 2Mb in Cambridge on 26/08/06? Strange why you are not.
mcilwraith
29-08-2006, 12:33
Still 1Mb in Hatfield, Hertfordshire, even further south. Clearly, its not a north/south thing.
greyfox1974
29-08-2006, 14:51
ntl may be doing it step by step not all that onces and it aint going up until oct time any ways:dozey:
SoLo MaN
29-08-2006, 17:34
I am in Worthing, West Sussex, and I can confirm I have been upgraded from the 1 meg speed to the 2 meg this afternoon.
http://specials.zdnet.co.uk/misc/band-test/speedtest50.html
Not bad eh?
Anyone in WFxx area or huddersfield area been upgraded? taking ages!
Anyone in WFxx area or huddersfield area been upgraded? taking ages!
Have you rebooted the modem? If you haven't try it. :)
Have you rebooted the modem? If you haven't try it. :)
rebooting = turning it off and on?
Sunglasses Ron
30-08-2006, 02:17
rebooting = turning it off and on?
Yes...What I do is shut down my PC, then unplug modem for about 10 mins.
Plug modem back in until all the lights on the front have settled down, then turn PC back on. ;)
Has Northampton area been done yet as need to know if need to make trip over to sisters to get hers reset
smicer07
31-08-2006, 15:45
Still nothing here on the Wirral.
captainwebb
31-08-2006, 16:34
Still on 1mb here in St Albans.
nomadking
31-08-2006, 16:50
Has Northampton area been done yet as need to know if need to make trip over to sisters to get hers reset
Happened on Tues 22nd Aug in NN1 area. May just need a check on your sister's modem speed.
internetguy
31-08-2006, 17:02
Ooh if only NTL could upgrade everyone at the push of a button. I want 2 meg so I can leech even more stuff from the NTL news servers and bittorrent :(
lvlister2005
31-08-2006, 18:28
Where did you get the info that NN1 was upgraded?
Where did you get the info that NN1 was upgraded?
He's probably NN1 himself and been upgraded. It often only takes a modem power off/on.
nomadking
31-08-2006, 18:51
Where did you get the info that NN1 was upgraded?
DU Meter showed 2Mb download speed actually happening which was confirmed by checking modem status :-
Operation Configuration
Network Access : Allowed
Maximum Downstream Data Rate : 2048000
Maximum Upstream Data Rate : 200000
Maximum Upstream Channel Burst : 1600
Modem Capability : Concatenation Enabled, Fragmentation Disabled, PHS Disabled
Maximum Number of CPEs : 1
Got 2 mb now! here in Huddersfield
I downgraded from the old 2Mb to 1Mb six months ago to save money and now I'm back on 2Mb at the lower price. Sounds like a good deal to me :)
I downgraded from the old 2Mb to 1Mb six months ago to save money and now I'm back on 2Mb at the lower price. Sounds like a good deal to me :)
I did the exact same thing a few months ago. Not got the upgrade yet (I think - I will see tonight when I get home), but save money and go back to a speed that I was happy with. :)
Has anyone been upgraded in Hertford****e? I'm still on 1 meg.
Sunglasses Ron
01-09-2006, 14:58
Has anyone been upgraded in Hertford****e? I'm still on 1 meg.
Still 1 mb in Stevenage :(
mcilwraith
02-09-2006, 09:42
still 1Mb in happy hatfield :mad:
Upgraded to 2 Meg here in Ipswich (without a reeboot)
Anyone in Luton been upgraded? im still 1mb here:(
tv_mad10
06-09-2006, 01:38
2mb here in South Manchester :)
Network Access : AllowedMaximum Downstream Data Rate : 2048000Maximum Upstream Data Rate : 200000Maximum Upstream Channel Burst : 1600
Anyone in the Teesside area been upgraded yet ???
I've been upgraded to 2MB a week ago. I'm in Bromley, Kent. I had to reboot my modem...
how would i go about getting a cable modem, beacuse im not sure if my area has been upgraded ( surrey, ewell, ) but im defintly sure that im using a pace box , ( dont know which one, but its pace alright ) also would having a cable modem, effect my tv ( since that comes through the same pace box ) or will i get a samsung box ?
thnks
scalexkid
06-09-2006, 21:04
According to the link just posted, (source server)?, my average is 1.89 something or other. (does this mean I am getting 2mb service?)
I am in Norwich by the way, and don't have a clue what mbps is (actually I guess its mega bits/bytes per second)
It seems kinda slow and clunky lately, is it just my iMac or Norwich generally?
Scalexkid
homealone
06-09-2006, 21:17
According to the link just posted, (source server)?, my average is 1.89 something or other. (does this mean I am getting 2mb service?)
I am in Norwich by the way, and don't have a clue what mbps is (actually I guess its mega bits/bytes per second)
It seems kinda slow and clunky lately, is it just my iMac or Norwich generally?
Scalexkid
yes, that sounds like '2 meg' ;)
it is megabits per second - megabytes would be 8x faster, while kilobytes are megabits divided by 8,000, no wonder we get confused ...
smicer07
07-09-2006, 16:54
Upgraded now on the Wirral. Yey!
Have 2 meg now in Cardiff.
davie_gla
07-09-2006, 17:26
Still 1MB up here in Glasgow :(
fireman328
07-09-2006, 17:32
Still on 1 meg. here in Surrey with a PACE box
Thu, 7 Sep 2006 16:34:58 UTC
1st 512K took 4359 ms = 117.5 KB/sec, approx 968 Kbps, 0.95 Mbps
2nd 512K took 4312 ms = 118.7 KB/sec, approx 978 Kbps, 0.96 Mbps
3rd 512K took 4344 ms = 117.9 KB/sec, approx 971 Kbps, 0.95 Mbps
4th 512K took 4313 ms = 118.7 KB/sec, approx 978 Kbps, 0.96 Mbps
Overall Average Speed = approx 974 Kbps, 0.96 Mbps
Upgraded to 2meg in Swindon...WOOHOO!
Sunglasses Ron
07-09-2006, 19:18
Still on 1 meg. here in Surrey with a PACE box
Thu, 7 Sep 2006 16:34:58 UTC
1st 512K took 4359 ms = 117.5 KB/sec, approx 968 Kbps, 0.95 Mbps
2nd 512K took 4312 ms = 118.7 KB/sec, approx 978 Kbps, 0.96 Mbps
3rd 512K took 4344 ms = 117.9 KB/sec, approx 971 Kbps, 0.95 Mbps
4th 512K took 4313 ms = 118.7 KB/sec, approx 978 Kbps, 0.96 Mbps
Overall Average Speed = approx 974 Kbps, 0.96 Mbps
fireman328, I was of the understanding that the Pace STB can only handle upto 1meg. However, the samsungs can go to around 5meg. Better still, call CS and request a SACM. :)
On 2 Meg from yesterday in the 'Port ! WOOHOO!!
Junglist2k5
08-09-2006, 07:40
Still on 1 meg. here in Surrey with a PACE box
Thu, 7 Sep 2006 16:34:58 UTC
1st 512K took 4359 ms = 117.5 KB/sec, approx 968 Kbps, 0.95 Mbps
2nd 512K took 4312 ms = 118.7 KB/sec, approx 978 Kbps, 0.96 Mbps
3rd 512K took 4344 ms = 117.9 KB/sec, approx 971 Kbps, 0.95 Mbps
4th 512K took 4313 ms = 118.7 KB/sec, approx 978 Kbps, 0.96 Mbps
Overall Average Speed = approx 974 Kbps, 0.96 Mbps
surrey 2meg with reboot
bobby.black
08-09-2006, 19:52
Just had to re boot modem, because sync light out, and hey gone up to 2mb in Peterborough.:)
Just had to re boot modem, because sync light out, and hey gone up to 2mb in Peterborough.:)
Change your services part in your profile ;)
TheSnake
09-09-2006, 21:06
Anyone been upgraded in the West Midlands area? As im from Coventry and not been upgraded yet
looks like i have been upgraded...just checking the modem out, as you do, and max download speed is now 2048000 bps as opposed to the 1000000 bps it was last time I looked...not sure when this happened!
Oh, I'm in huddersfield...
TheSnake
09-09-2006, 21:40
Anyone been upgraded in the West Midlands area? As im from Coventry and not been upgraded yet
Just unplugged my CM and i am now getting 2mb
Coventry Area Upgraded I Think.
Has luton been upgraded yet????
I now have 2mb:)
So i would think all of luton has now been updated
Sunglasses Ron
12-09-2006, 11:51
I now have 2mb:)
So i would think all of luton has now been updated
Did you need to reboot your modem ?
Heedyheed
12-09-2006, 13:35
Did you need to reboot your modem ?
Well I'm in the 'Luton' area and I just ran the speedtest and it showed the usual 1 meg service. So I rebooted and now I'm on 2 meg :)
So the answer is - yes - you might need to reboot. Having said that, I've seen posts where people got speed upgrades without rebooting...:confused:
Mike
Sunglasses Ron
12-09-2006, 14:48
Just rebooted and now got 2mb in Stevenage. :D
internetguy
12-09-2006, 16:11
Yup I just rebooted and am on 2 meg now too :p:
Do people that have the old STB that wont give anything faster than the 1 Meg get a discount at all? or is it a case of if you want the upgrade change your box?
nbradley
12-09-2006, 18:35
Still on 1mb in NG4 Nottingham :no:
Musicman
12-09-2006, 19:16
I just rebooted my modem, and I am now on 2MB, though when I looked on Ebay, I did not really notice any difference!!
captainwebb
13-09-2006, 09:21
Yesterday, 1Mb.
Late last night, 2Mb.
This morning, 1Mb.
Was it something I said?
2 meg for me in stevenage,no reboot needed either:)
First I knew about this 2mb upgrade was when google returned this forum.
I was trying to find details on the upload speed for my 1mb ntl package.
Having got home I've signed up to this excellent forum and gave the simple speed test a try.
I'm in Welwyn Garden (Luton exchange I believe) and getting 1.8Mbps
Anyone know a simple upstream speed test please ?
I downloaded Dan Elwell's software, but sadly you have to register to test the upstream. :(
nbradley
13-09-2006, 19:00
This tests both down and then upstream
http://www.speedtest.bbmax.co.uk/
Sunglasses Ron
14-09-2006, 08:06
First I knew about this 2mb upgrade was when google returned this forum.
I was trying to find details on the upload speed for my 1mb ntl package.
Having got home I've signed up to this excellent forum and gave the simple speed test a try.
I'm in Welwyn Garden (Luton exchange I believe) and getting 1.8Mbps
Anyone know a simple upstream speed test please ?
I downloaded Dan Elwell's software, but sadly you have to register to test the upstream. :(
http://www.speedtest.net/ Try this one...its free. :)
Loughton in Essex (just outside London), still getting around 900K download and 90K upload.
captainwebb
14-09-2006, 12:07
I've had exactly the same pattern as yesterday, ie "upgraded" to 2Mb for a period, then, apparently back down to 1Mb (c750Kb download speed).
Has anyone a way of checking on nominal speed? I suppose it's possible I just have high contention, so I'm getting bad degradation of a 2Mb service.
How do you reboot your modem? Is it just a case of unplugging it and then plugging it back in again?
Musicman
14-09-2006, 13:16
How do you reboot your modem? Is it just a case of unplugging it and then plugging it back in again?
Yes, just pull the power plug out of the back of the modem, or switch the mains power off.
Don't forget to let it stay powered off from 10s or so.
no upgrade yet in Teesside :(
Got the upgrade here today :D
smilersmiles
15-09-2006, 05:22
I still got 1mb in leeds. Come on guys the ntl building is only about 2 miles away is that not close enough for an upgrade.
Sunglasses Ron
15-09-2006, 11:29
http://www.speedtest.net/ Try this one...its free. :)
Or this one:
http://specials.zdnet.co.uk/misc/band-test/speedtest500.html
Still 1mb in Winchester [Bromley]
960 down.....85 up.....
Woo just reset my modem and am on 2mb in luton.
Ragunboneman
15-09-2006, 16:51
When they did the 2-4Mb upgrade in June, I found it tended to follow the dates of network upgrade area's shown on,
http://www.ntl-isp.ntl.com/ServiceStatus/
Having said that mine was the last area to be done !
captainwebb
16-09-2006, 11:13
Looks like the upgrade has stabilised at 2Mb (although it's a bu**er typing this with fingers crossed).
Has anyone in the Leicester area been upgraded yet?
mcilwraith
17-09-2006, 11:22
Just back from holiday, and 2Mb here in Hatfield, Hertfordshire. Yeeaaah!!:D feels nice and speedy.
BB-mega-addict
17-09-2006, 19:31
Has anyone in the Leicester area been upgraded yet?
Well, I haven't. 963 Download speed and 93 upload speed. :(
Just back from holiday, and 2Mb here in Hatfield, Hertfordshire. Yeeaaah!!:D feels nice and speedy.
I'm not far from you, but i'm still waiting.:mad:
No upgrades in Giffnock area yet.:)
mcilwraith
17-09-2006, 21:58
I'm not far from you, but i'm still waiting.:mad:
have you tried restarting your modem? might be worth a try!
have you tried restarting your modem? might be worth a try!
Yeah, i've done it a few times over the last week or so, but still no joy.:(
I've still got an ancient Pace STB, does anyone know if this runs at 2Mb?
Not as far as I know Graham
daho10376
18-09-2006, 19:40
Called NTL to see when my area will be upgraded (E London). NTL said this happened 2 weeks ago! I re-checked my modem speed, still 1meg, NTL Tech support confirmed this. Rebooted the modem a couple of times - still no joy. Tech support removed my modem from their system and readded it - still no joy. Finally they agreed to book an engineer to come out tomorrow to fit a booster to my line free of charge.
I'll let you know how I get on.
daho10376
19-09-2006, 13:26
....The NTL engineer has just left, and still I only have a 1mb link. Here's what happened.....
The Eng. fitted a 'FLD5W Digital Signal Conditioning Filter' to one end of my co-axial cable(adjoining the cable modem), and installed a '4db Forward Path Equalizer' to the other end(inline with wall mounted box).
Then disconnected the cable modem from the power (for approx 2 mins), a then reconnected. Once the 'ready' light remained static I rechecked the speed on http://192.168.100.1. Unfortunately still only 1mb.
The Eng. then took my number and disappeared to make some calls. Called me back 10 minutes later to inform me that the main junction box serving cable to my street has low signal/power levels, and that someone will be out to fix this on Saturday. He went on to say that if this didn't fix the problem, I would be given a replacement modem.
Ever the optimist, finger crossed this will be sorted at the weekend!:tired:
Depends which weekend you are talking about ;) at least they know there is a problem that is always the first step :)
Still nothing in Teesside, tried rebooting the modem and still nothing!
Anyone else in Teesside got 2MB yet?
Still nothing in Teesside, tried rebooting the modem and still nothing!
Anyone else in Teesside got 2MB yet?
nothing as yet :td: :td: :sleep:
Hi....
Bit of a novice when it comes to the finer points of this technology.
Had a look at the link http://192.168.100.1/ posted above to see what I could discover about my speed but couldn't figure out what I was looking at. I understood the majority of what was displayed but couldn't see any ref to speeds of upload or downloads apart from some numbers in db per something or other. These were 47 and 11.
Help appreciated
Hi....
Bit of a novice when it comes to the finer points of this technology.
Had a look at the link http://192.168.100.1/ posted above to see what I could discover about my speed but couldn't figure out what I was looking at. I understood the majority of what was displayed but couldn't see any ref to speeds of upload or downloads apart from some numbers in db per something or other. These were 47 and 11.
Help appreciated
click "operation configuration" and it should tell you your maximum downstream/upstream rates :)
YELP !
Couldn't find 'operation config'
HELP !
....The NTL engineer has just left, and still I only have a 1mb link. Here's what happened.....
The Eng. fitted a 'FLD5W Digital Signal Conditioning Filter' to one end of my co-axial cable(adjoining the cable modem), and installed a '4db Forward Path Equalizer' to the other end(inline with wall mounted box).
Then disconnected the cable modem from the power (for approx 2 mins), a then reconnected. Once the 'ready' light remained static I rechecked the speed on http://192.168.100.1. Unfortunately still only 1mb.
The Eng. then took my number and disappeared to make some calls. Called me back 10 minutes later to inform me that the main junction box serving cable to my street has low signal/power levels, and that someone will be out to fix this on Saturday. He went on to say that if this didn't fix the problem, I would be given a replacement modem.
Ever the optimist, finger crossed this will be sorted at the weekend!:tired:
What are their opening hours? I just rang up, but could only get through to an automated service where they asked me to leave my phone number.
internetguy
19-09-2006, 17:34
floppus try going to this link: http://192.168.100.1/P_operation.htm
daho10376
20-09-2006, 22:30
Floppus - you could also try: http://192.168.100.1/CmOpConfig.asp
Chucky - I called Customer Services on Monday evening (around 6.30pm) and was kept on hold for approx 5 minutes. Customer Services: 0845 454 0000
Floppus - you could also try: http://192.168.100.1/CmOpConfig.asp
Chucky - I called Customer Services on Monday evening (around 6.30pm) and was kept on hold for approx 5 minutes. Customer Services: 0845 454 0000
Or, you could try 150 from an NTL or TW line. Might not work, but if it does, it's free :)
Just rang NTL... got told there was a high demand and have to wait till the 3rd October for a CM... but, you shouldn't have to ring them for it, it's kinda stupid, they should have some kinda telephone call out or something, so i suggest if your in the SE you should ring em for a switch.. According to 'Richard' STB's can't handle 2 meg... 1.5 MB is max.. but will see when they come out i guess..
Regards
Mart
pipefish
21-09-2006, 20:29
Hi,
I have just joined the forum.
I live in Leicester and although my last bill up to 5th Oct says I am on 2Mb the Namesco Broadband site says I am only getting 957 on downloads. I have rebooted my cable modem several times over the last few days but it doesn't make any difference.:confused:
gazleics
21-09-2006, 23:36
I'm in Leicester too and still on 1Mb. With all the network updates,upgrades and rebalancing we have had lately I would have thought we would be on 2Mb by now
I was upgraded yesterday in Teesside :)
I'm also in Leicester, and still on 1 meg, although my modem is only configured for 150000 max download so my actual speed is about 125k!
I live in the Swansea area and have been upgraded from 1mb to 2mb. ;)
smilersmiles
22-09-2006, 13:55
Looks like Leeds has been updated.
Sun, 10 Sep 2006 23:13:01 GMT
1st 512K took 4328 ms = 118.3 KB/sec, approx 975 Kbps, 0.95 Mbps
2nd 512K took 4453 ms = 115 KB/sec, approx 948 Kbps, 0.93 Mbps
3rd 512K took 4250 ms = 120.5 KB/sec, approx 993 Kbps, 0.97 Mbps
4th 512K took 4407 ms = 116.2 KB/sec, approx 957 Kbps, 0.93 Mbps
Overall Average Speed = approx 968 Kbps, 0.95 Mbps
----------------------------------------------------
Fri, 22 Sep 2006 12:52:01 GMT
1st 512K took 3453 ms = 148.3 KB/sec, approx 1222 Kbps, 1.19 Mbps
2nd 512K took 2812 ms = 182.1 KB/sec, approx 1501 Kbps, 1.47 Mbps
3rd 512K took 2172 ms = 235.7 KB/sec, approx 1942 Kbps, 1.9 Mbps
4th 512K took 2172 ms = 235.7 KB/sec, approx 1942 Kbps, 1.9 Mbps
Overall Average Speed = approx 1652 Kbps, 1.62 Mbps
This is ace thanks ntl. Whens the next update?? hehe I kid, but seriously when.
Judging from ntl status, Glasgow area will probably be the last city to get an upgrade...or maybe Belfast.
I can't test mine as the link at the top of the page doesn't seem to be working
It looks like I've been upgraded but it appears slower than ever tonight!
Well we've finally got our 2Mb upgrade, no wonder the local area has been showing rubbish speeds and consistancy for the last 2-3 weeks.
Still no upgrade for me. I rang up the other day and the man said I had been given the upgrade according to his computer. I told him I hadn't so he put me through to technical support or whatever is (in f**king India by the sounds of it:mad:) and that guy told me I was still on one meg and that I would be upgraded by the end of October.
I'm not sure who to believe, but don't want to ring up again as I will no doubt get told the same s**t. I had to wait for ten minutes to get through as well. :mad:
NTL service = :td:
stevemon
27-09-2006, 09:08
Upgraded to 2Mb this morning in Scunthorpe (DN15 )
I STILL Don't know how to measure the speed..........
I STILL Don't know how to measure the speed..........
http://www.cableforum.co.uk/board/speed.php ;)
---------- Post added at 14:23 ---------- Previous post was at 14:21 ----------
Still no upgrade for me. I rang up the other day and the man said I had been given the upgrade according to his computer. I told him I hadn't so he put me through to technical support or whatever is (in f**king India by the sounds of it:mad:) and that guy told me I was still on one meg and that I would be upgraded by the end of October.
I'm not sure who to believe, but don't want to ring up again as I will no doubt get told the same s**t. I had to wait for ten minutes to get through as well. :mad:
NTL service = :td:
It's a free upgrade and they have always stated that they are aiming to complete all upgrades by the end of October so why are you getting annoyed?
id wish they would hurry up and upgrade leicster/derby :)
http://www.cableforum.co.uk/board/speed.php ;)
---------- Post added at 14:23 ---------- Previous post was at 14:21 ----------
It's a free upgrade and they have always stated that they are aiming to complete all upgrades by the end of October so why are you getting annoyed?
Because I see other people in the Herts area have been upgraded and i'm getting two conflicting reports from NTL.
Not to mention the time I had to wait to get through on the phone.
fireman328
27-09-2006, 20:26
Does anyone know if NTL will provide an STB to replace the very old PACE box, as I am advised that the old box cannot handle anything greater than 1 meg when/if I ever get 2 meg or will I have to request it ?
As far as I know Firman you have to ask for it, but to be honest you would be better off asking for a SACM :)
id wish they would hurry up and upgrade leicster/derby :)
LE7 area now on 2 meg - see my post in 'Speed tests'
Here's my new speed, I just can't keep up with it :dozey: :rolleyes:
Thu, 28 Sep 2006 19:47:01 UTC
1st 512K took 13922 ms = 36.8 KB/sec, approx 303 Kbps, 0.3 Mbps
2nd 512K took 6734 ms = 76 KB/sec, approx 626 Kbps, 0.61 Mbps
3rd 512K took 9297 ms = 55.1 KB/sec, approx 454 Kbps, 0.44 Mbps
4th 512K took 7562 ms = 67.7 KB/sec, approx 558 Kbps, 0.54 Mbps
Overall Average Speed = approx 485 Kbps, 0.47 Mbps
Does anyone know if NTL will provide an STB to replace the very old PACE box, as I am advised that the old box cannot handle anything greater than 1 meg when/if I ever get 2 meg or will I have to request it ?
I'd ask for a SACM if you're planning on getting 10 mbit in the future as even the Samsung can't do that.
I'm currently sharing with my dad over wireless, I wanna buy my own sometime soon :D
so, might buy the 1mb..and get free upgrade when ntl do it :O
nbradley
29-09-2006, 22:16
Yippee 2mb in Nottingham NG4. Had to boot Ntl 100 modem to get it.:)
twinkletwinkle
29-09-2006, 23:28
Looks like Glasgow (G46 at least) has been upgraded. According to www.numion.com
kilobit/sec (kilobyte/sec)
Download speed: 1,986.77 (248.34)
Didn't have to reboot modem.
roadking
30-09-2006, 13:39
Got the upgrade from 1MB to 2MB in York on the Pace box. Did a before and after test with
http://specials.zdnet.co.uk/misc/band-test/ and the speed has more than doubled, showing 2300.
Customer Service says my Pace box is good for 3.5MB but nothing higher.
---------- Post added at 13:39 ---------- Previous post was at 13:37 ----------
I STILL Don't know how to measure the speed..........
Use http://specials.zdnet.co.uk/misc/band-test/ - dead simple and quick and gives a 'temperature' gauge that shows how well you're doing.
I have a pace box but I can not get above 1 on it
I have a pace box but I can not get above 1 on it
Don't they change the Pace boxes for free if the user asks for 1 now? I didn't think there was many pace boxes in the wild anymore with users who used them for internet. ;)
hutchy1986
01-10-2006, 03:02
didn't have a clue my ntl was getting upgraded. new to this site after doing a google search to find out what is going on with my speeds. my download speeds suddenly shot way up. :)
Same here , been upgraded from 1mb to 2 mb had to reboot to get it .
Don't they change the Pace boxes for free if the user asks for 1 now? I didn't think there was many pace boxes in the wild anymore with users who used them for internet. ;)
Yes they do but to be honest I am a firm believer in the old saying if it isn't broke etc lol. I need to ring them this week so I may ask about it at the same time.
I've been upgraded as well now. :)
Yep, I've been upgraded to 2mb for a while :)
urmm sorry to go off topic but what does SACM mean ?
i was figuring set top box and cable modem, but im not sure , so its best to ask, ( as im going to have to get a SACM too, dam pace boxes )
urmm sorry to go off topic but what does SACM mean ?
i was figuring set top box and cable modem, but im not sure , so its best to ask, ( as im going to have to get a SACM too, dam pace boxes )
Stand Alone Cable Modem.
Was upgraded this morning to a NTL 250 CM, now on 2 meg, Dartford area
Your line speed:
2615.4 Kbps
320.5 K bytes/sec
Yay I've been upgraded too.
Currently getting 1.8Mb
Lance Jacked
03-10-2006, 13:43
Yes they do but to be honest I am a firm believer in the old saying if it isn't broke etc lol. I need to ring them this week so I may ask about it at the same time.
Hello, 1st post on here and all that...
Have just spoken to NTL CS, They confirmed my area (Wirral) has been upgraded and I am indeed on 2mb now, I requested a CM as I have one of the old CW Pace STB, I asked to keep the box as I have been told by engineers that they are better than the Samsung STB. The CS assistant could not confirm if the PACE STB could handle 2Mb or not, but was happy to sort me a CM for free..... not bad at all really:)
captain747480
03-10-2006, 15:41
I phoned a couple of weeks ago and asked how I would get the upgrade as I have a Pace STB.
The CS Rep confirmed that I couldn't get 2mb through my STB and said 'I'll pass you to sales who can arrange to have a SACM installed'.
Whilst I was on the phone to sales the Sales Rep said 'I notice you've not got any of our offers at present'. She then offered me an £8.50 reduction on my existing TV and Telephone Bill plus an upgrade to 4mb BB.
The SACM install happened last Saturday so I've now got 4 times faster BB and it's costing me £1.50 a month less.:)
Unfortunately my TV's been out of action for a week but that's another story.:(
Hello, 1st post on here and all that...
Have just spoken to NTL CS, They confirmed my area (Wirral) has been upgraded and I am indeed on 2mb now, I requested a CM as I have one of the old CW Pace STB, I asked to keep the box as I have been told by engineers that they are better than the Samsung STB. The CS assistant could not confirm if the PACE STB could handle 2Mb or not, but was happy to sort me a CM for free..... not bad at all really:)
You should of got a Samsung as they are far better as well as a SACM. :)
Lance Jacked
03-10-2006, 18:53
When I moved house a couple of years ago, the installer who put the cable in told me to keep the old pace box from my last house as the new samsung ones were not as reliable, and anyway its hasnt given me any trouble touch wood (taps head), as someone said before, 'if it aint broke, dont fix it'.
When I moved house a couple of years ago, the installer who put the cable in told me to keep the old pace box from my last house as the new samsung ones were not as reliable, and anyway its hasnt given me any trouble touch wood (taps head), as someone said before, 'if it aint broke, dont fix it'.
Samsungs are far faster at changing channels. :)
hutchy1986
03-10-2006, 22:08
i have this Download Failed (1) (http://imageshack.us)
don't know much about this sort of stuff so is that an old one or new one? if it is old i'm guessing i can request the newer one from them?
i have this http://img56.imageshack.us/img56/1627/100ba3.jpg (http://imageshack.us)
don't know much about this sort of stuff so is that an old one or new one? if it is old i'm guessing i can request the newer one from them?
That's an old SACM, the latest ones are the NTL:250 which are dark blue in colour.
It's unlikely you will get it replaced for free unless it's faulty, but there's no harm in trying. :)
hutchy1986
03-10-2006, 22:45
i suppose its worth a try. don't ask you don't get:D and is the newer ones better in anyway to this old one i have?
i suppose its worth a try. don't ask you don't get:D and is the newer ones better in anyway to this old one i have?
Way better, as it looks great and is capable of handling 10mbit without any problems.
Hutchy, That modem you have will work fine for the 2Mb speeds.
It's if you wish to go any higher, eg. 4 -10Mb that you will need a newer modem.
Jarandco
04-10-2006, 20:44
Has the Surrey area been upgraded yet? I cant tell as ive got the old Pace STB, (do any of the PACE boxes run above 1 meg?) so i thought i might aswell wait till its been upgraded before contacting them?
I've got the old Pace cable modem pictured above here in Nottingham (NG7) and having rebooted it last night after discovering this thread I discover I now have a 2mb connection. :)
They might have said something I guess, but I'm not churlish enough to complain about a free upgrade.
spankysmagicpian
05-10-2006, 13:00
1st Post here.
Been onto NTL CS to ask about the move to 2MB. I told them that I had a Pace STB and I'll need a CM fitting as the Pace will only do up to 1Mb. He said I didn't and he had done the upgrade there and then - told me to reboot when I got home.
I pointed out that only the Samsungs were OK for 1Mb > but he stated that 'their system' would have told him if I needed a box swap. I disagreed but we'll see when I get back tonight!
Some Pace boxes can go a bit higher others can't, fingers crossed that yours is one which can, also welcome to the forum :wavey:
spankysmagicpian
05-10-2006, 19:04
Thanks Jules -
Got home and rebooted. Nothing. Had to ring up to get my PID and password again. After a lot of messing about with my router for some reason - all done and on 2mb!
NTL have done well today - never had a problem myself. Five rings to get through this morning and the same tonight.
I'll have to bite the bullet and get a CM put in I think, especially if the faster speeds are coming as per the rumours.
2meg now in East London. wooohooo
hutchy1986
06-10-2006, 17:42
i posted a picture above of my ntl100 cable modem. i am typing from my brother in laws computer as my internet fails to work for the past 2 days now.
can my modem only handle 1mb speeds then? i have tried everything to get it working but still i have no connection even though the ip is fine everything is fine but the lights on the modem are not working properly. the d/s light flashes constantly while the power and ethernet lights remain on.
so is my modem faulty? do i need the new 250 one?(which my brother in law has and he has no problems with his internet and upgraded speed) i may not get your replies for a few days due to no internet so if anyone has any answers for me then please email my mobile phone email address alexhutchison@3mail.com
i'd be very very grateful and thank you very much in advance for any help.
I don't know how much your ntl100 cable modem can handle, but get yourself a 250 model. Like you said...your brother in law is having no problems at all with it.
hutchy1986
06-10-2006, 23:14
i have my connection working again but no doubt it will stop working straight after i type this knowing my luck.
here is a speed test result.
1st 512K took 6266 ms = 81.7 KB/sec, approx 673 Kbps, 0.66 Mbps
2nd 512K took 3937 ms = 130 KB/sec, approx 1071 Kbps, 1.05 Mbps
3rd 512K took 2672 ms = 191.6 KB/sec, approx 1579 Kbps, 1.54 Mbps
4th 512K took 2719 ms = 188.3 KB/sec, approx 1552 Kbps, 1.52 Mbps
Overall Average Speed = approx 1219 Kbps, 1.19 Mbps
not the best for 2mb
hutchy1986
11-10-2006, 11:32
the problems were due to my ntl100 cable modem not being able to handle 2mb speeds.
after a quickcall to an ndian call centre he got a guy to come out today and he gave me the newer 250 modem and everything is flying now so thats my problems fixed. :)
i've got a ntl200 modem, and it took ages before i'd noticed that the speed had gone up, but hey mustn't begrudge a freebie speed upgrade!
i've got a ntl200 modem, and it took ages before i'd noticed that the speed had gone up, but hey mustn't begrudge a freebie speed upgrade!
You need to update your profile then. ;)
funkyhitman
11-10-2006, 20:31
According to the ntlworld service status my area was upgraded this morning...I have reset my modem twice and no change. booooooo :erm:
Around this time everynight my speed drops to between 400-600kbps but at like 12 it goes up to 1.9kpbs, at least when it was 1mb it was stable now its a load of crap!
I'm in the Glasgow area and only recieved the upgrade about 2 weeks ago... could there still be teething problems they need to sort out?
My ping is also 130+ on most 30-40 servers I reguarly play on :(
Hector's House
14-10-2006, 09:36
How come i'm still on 1mb? I've had a samsung box since july and I know other people in the peterborough area have 2mb now
allanprg
14-10-2006, 13:26
How come i'm still on 1mb? I've had a samsung box since july and I know other people in the peterborough area have 2mb now
I know what you mean. I'm still on 1mb and I know that some parts of Portsmouth are on 2mb. I reboot my Samsung stb and it still shows 1mb.:(
How come i'm still on 1mb? I've had a samsung box since july and I know other people in the peterborough area have 2mb now
Have you turned it off at the wall for 30 seconds and powered up again ?
Hector's House
15-10-2006, 12:19
Have you turned it off at the wall for 30 seconds and powered up again ?
had a power cut the friday before last does that count?
had a power cut the friday before last does that count?
If it was long enough yes. I power down and up my modem now and then and then check my config to see if i've been put on the 20mbit trial.
Hector's House
15-10-2006, 19:01
If it was long enough yes. I power down and up my modem now and then and then check my config to see if i've been put on the 20mbit trial.
Well it was atleast 2 hours so i'm sure that's enough lol
Hi everybody. Been lurking in the dark for a while, and decided to join - only because I have an interest in this thread...:)
I live in Gosport, have a Samsung STB, and have been waiting for the nice ntl folk to give me an upgrade, checking via speedtest.net. Each and every one returns a speed around 964 kb/s upload.
No problem I thought, not got to me yet I thought, still October. Recently while at a friends (SACM) I showed him speedtest, hey presto 1800 kb/s.
I have rebooted the box, tried different days/times, dropped the firewall, bypassed the router, used a laptop - all the same speed. I know the problem does not lie with me - laptop gets 1800 kb/s at other address. Have also tried more connections in Gosport, all on SACM, all higher speeds than mine.
Does anyone know how/who to contact to get this checked without going through the call centre and having to do all the things I have already done whilst paying for the privilige?
On another tack I have been given a 200 SACM (think it was skip fruit), would connecting this work, help, or just land me in the deep brown stuff?
Thanks to all.
Hi everybody. Been lurking in the dark for a while, and decided to join - only because I have an interest in this thread...:)
I live in Gosport, have a Samsung STB, and have been waiting for the nice ntl folk to give me an upgrade, checking via speedtest.net. Each and every one returns a speed around 964 kb/s upload.
No problem I thought, not got to me yet I thought, still October. Recently while at a friends (SACM) I showed him speedtest, hey presto 1800 kb/s.
I have rebooted the box, tried different days/times, dropped the firewall, bypassed the router, used a laptop - all the same speed. I know the problem does not lie with me - laptop gets 1800 kb/s at other address. Have also tried more connections in Gosport, all on SACM, all higher speeds than mine.
Does anyone know how/who to contact to get this checked without going through the call centre and having to do all the things I have already done whilst paying for the privilige?
Calls to faults and customer services are free from NTL lines.. Just call 150.
On another tack I have been given a 200 SACM (think it was skip fruit), would connecting this work, help, or just land me in the deep brown stuff?
Thanks to all.
Nope. It has a unique serial number (or MAC address) that is registered to the address it was installed at. It probably wouldn't work, and could land you in trouble anyway.
Thanks for that, wasn't sure if it counted as a fault report or tech support. I know what I think, but I've been wrong before.
pachelbel
20-10-2006, 14:15
Hi, having read about the 1meg upgrade on this forum i decided to give ntl a call as i have a pace stb. Here is how it went, last thursday i used 150 to get through to broadband faults. A very helpful guy went through the options available and adviced me to go for a sacm. He could not arrange this so passed me on to another group (faults if i remember) and once again a very helpful lady explained that although i had been passed to the correct group she also could not arrange the upgrade as i lived in the wrong part of the country (stoke-on-trent). I would need to speak to sales so she transferred me and after having to re-enter number, etc, i spoke to a guy who arranged for an engineer to visit today after 12.00. On wednesday a letter from ntl arrived detailing a new name and pin. Today spot on 12.00 the van pulled up and a young engineer proceeded to install a 250 modem. This took 30 minutes after which he went through how to install the cd which he left. I installed the cd software and now have a speed upgrade as shown below. Hope it takes a while for ntl to set the service to correct speed. Not bad service. Below are before and after upgrade.
Fri, 20 Oct 2006 09:24:10 UTC
1st 512K took 4172 ms = 122.7 KB/sec, approx 1011 Kbps, 0.99 Mbps
2nd 512K took 4328 ms = 118.3 KB/sec, approx 975 Kbps, 0.95 Mbps
3rd 512K took 4328 ms = 118.3 KB/sec, approx 975 Kbps, 0.95 Mbps
4th 512K took 4344 ms = 117.9 KB/sec, approx 971 Kbps, 0.95 Mbps
Overall Average Speed = approx 983 Kbps, 0.96 Mbps
To repeat this test from the source server click here.
Fri, 20 Oct 2006 12:48:46 UTC
1st 512K took 234 ms = 2188 KB/sec, approx 18029 Kbps, 17.61 Mbps
2nd 512K took 406 ms = 1261.1 KB/sec, approx 10391 Kbps, 10.15 Mbps
3rd 512K took 235 ms = 2178.7 KB/sec, approx 17952 Kbps, 17.53 Mbps
4th 512K took 343 ms = 1492.7 KB/sec, approx 12300 Kbps, 12.01 Mbps
Overall Average Speed = approx 14668 Kbps, 14.33 Mbps
To repeat this test from the source server click here.
Hi, having read about the 1meg upgrade on this forum i decided to give ntl a call as i have a pace stb. Here is how it went, last thursday i used 150 to get through to broadband faults. A very helpful guy went through the options available and adviced me to go for a sacm. He could not arrange this so passed me on to another group (faults if i remember) and once again a very helpful lady explained that although i had been passed to the correct group she also could not arrange the upgrade as i lived in the wrong part of the country (stoke-on-trent). I would need to speak to sales so she transferred me and after having to re-enter number, etc, i spoke to a guy who arranged for an engineer to visit today after 12.00. On wednesday a letter from ntl arrived detailing a new name and pin. Today spot on 12.00 the van pulled up and a young engineer proceeded to install a 250 modem. This took 30 minutes after which he went through how to install the cd which he left. I installed the cd software and now have a speed upgrade as shown below. Hope it takes a while for ntl to set the service to correct speed. Not bad service. Below are before and after upgrade.
Fri, 20 Oct 2006 09:24:10 UTC
1st 512K took 4172 ms = 122.7 KB/sec, approx 1011 Kbps, 0.99 Mbps
2nd 512K took 4328 ms = 118.3 KB/sec, approx 975 Kbps, 0.95 Mbps
3rd 512K took 4328 ms = 118.3 KB/sec, approx 975 Kbps, 0.95 Mbps
4th 512K took 4344 ms = 117.9 KB/sec, approx 971 Kbps, 0.95 Mbps
Overall Average Speed = approx 983 Kbps, 0.96 Mbps
To repeat this test from the source server click here.
Fri, 20 Oct 2006 12:48:46 UTC
1st 512K took 234 ms = 2188 KB/sec, approx 18029 Kbps, 17.61 Mbps
2nd 512K took 406 ms = 1261.1 KB/sec, approx 10391 Kbps, 10.15 Mbps
3rd 512K took 235 ms = 2178.7 KB/sec, approx 17952 Kbps, 17.53 Mbps
4th 512K took 343 ms = 1492.7 KB/sec, approx 12300 Kbps, 12.01 Mbps
Overall Average Speed = approx 14668 Kbps, 14.33 Mbps
To repeat this test from the source server click here.
When you hi8t the 'Connection' Link at the top of this page what proxy does it say you are on ?
pachelbel
20-10-2006, 14:38
Hi anduin, the links says i am using Baguley.
cheers
Well, that wasn't as easy it could have been. Called on 150, spoke to Tech Support who told me that it wasn't possible for me to have the 1mb to 2 mb upgrade, and I had to speak Customer Services.
Spoke to them and they were 3/4 of the way to arranging a cable modem installation when I asked why: "Your pace stb can't do that speed, you need a modem". When I told her ntl gave me a Samsung some months ago, all changed and reset signals were sent.
These had no effect and so back to Tech Support I went. This time I did the cmd checks, and the numion test, 960ish, rebooted in safe mode 1000ish, "when can an engineer call?"
He came, he asked why I called, did a facial wtf, checked my levels and told me to call Tech Support as he couldn't do any more, and I needed to be put on the 2mb service.
Back to Tech Support, he checked and told me my account was on an old old account code from before the old account code, and therefore had not had the 2mb upgrade applied, and I needed to talk to Customer Service.
Transferred to Customer Services, told the helpful Scottish lady what the helpful Indian technician had told me (they were helpful), and she understood and promised to sort it out as soon as poss.
Hopefully this will sort things out and I will be a happier camper - I was not unhappy before, but wondered if there was I reason why I had been left out.
I'm happy with how things are going, and satisfied with how my query was dealt with. Good one ntl.
pachelbel
20-10-2006, 16:40
Hi folks, latest on 1M upgrade is that I have now lost all television channels apart from a few standard like BBC1,2, etc. I have phoned CS who cannot force the stb so the fault has been passed on to another group. Timescale to rectify the situation is 48hrs. Could this upgrade be a bad mistake???
We shall see!!!!!!!!!!!
BE POSITIVE AND EVERYTHING WORKS OUT.:)
allanprg
26-10-2006, 02:09
Well I have just been upgraded to the 2mb. At last. Mind you it took over two weeks and about four phone calls to do it. NTL kept saying I was on the 2mb account. And I was saying I was not. The speed tests were 1mb. Now this morning suddenly 2mb. Hooray.
Thu, 26 Oct 2006 01:09:35 GMT
1st 512K took 2203 ms = 232.4 KB/sec, approx 1915 Kbps, 1.87 Mbps
2nd 512K took 2157 ms = 237.4 KB/sec, approx 1956 Kbps, 1.91 Mbps
3rd 512K took 2172 ms = 235.7 KB/sec, approx 1942 Kbps, 1.9 Mbps
4th 512K took 2156 ms = 237.5 KB/sec, approx 1957 Kbps, 1.91 Mbps
Overall Average Speed = approx 1943 Kbps, 1.9 Mbps
neoapple
26-10-2006, 15:51
Im still waiitng for NTL. So who would i need to phone? I have an STB :(
;) ;) Update ;) ;)
Winchester area now upgraded...
Download >>1968.kbps
Upload>>190.kbps
Im still waiitng for NTL. So who would i need to phone? I have an STB :(
Which STB do you have? Pace boxes can't cope with anything faster than 1
pachelbel
26-10-2006, 20:22
neoapple, i would speak to sales as they seem to have all power to arrange things. As for the pace stb the engineer who installed my upgrade sacm said it would cope up to 3meg . He also said it is now company policy to supply the stand alone modem for all new installs and upgrades.
ps. my television stations which went off on friday after the upgrade were back on air monday.
neoapple
26-10-2006, 22:39
its a pace stb over 5-6 years old now :( So i phone sales and say that i ment to be on 2 mb but i currently have 1 mb etc?
johnathome
27-10-2006, 11:04
If you have a pace STB you can only get 1mb, it will need to be changed to a samsung box.
Just had mine changed and still getting 1mb. Phoned CS and i was still on the pace 1mb billing, they've changed that and sometime this afternoon the internet will go down and i'll have to re-enter my pid and password and reboot everything.
He told me 2mb is available everywhere now, so if your not getting it upgrade your pace box and phone cs to make sure it's upgraded there end.
Hope this helps :-)
Hector's House
28-10-2006, 14:55
Just rebooted the STB (samsung) and I'm still on 1meg
Just rebooted the STB (samsung) and I'm still on 1meg
Don't know if it's the same everywhere but I'm on a Samsung STB in an upgraded area and rebooting did nothing.
I had to phone customer services and they had to send a signal to change me from 1-2Mb.
Ten minutes after they sent the signal I turned the pc back on and got the log on screen that you get when you first sign up. Input my details and did a speed check which confirmed 2Mb.
Hope that helps.
They also said the phone package is going down, soooooo
2Mb broadband, talk week ends, select tv pack
£30 at the moment, so is the telephone going down or not :)
I see that all have the new 2mb now, no 1mb to be seen
http://www.home.ntl.com/icat/existingcustomers
http://www.home.ntl.com/icat/valuepacks
Hector's House
30-10-2006, 17:35
I've only just got my upgrade literally just now but I had to call CS to get it and a refund on my BB charges see this thread
http://www.cableforum.co.uk/board/showthread.php?t=33602809
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