Mick The Gwailo
16-07-2006, 15:39
Emailed this TO ntl via their Support Form ... though the copy of this that came back
in the 'Message recieved' Email contained just the FIRST THREE LINES of below.
so I don't even know if this FULL MESSAGE was recieved ? ? ? ...
-===============================-
Since approx 10AM on Saturday 15th July the Dial-Up Internet Number, (0800 519 0100)
has failed to connect. Instead of the usual 'Computer' answering, on P.C. it will
RING four times then stop with a "The line was busy" message, endlessly repeated for
as long as I allow it to 'Redial'. (If I dial 0800 519 0100 MANUALLY, the phone will
just continue *ringing*, also endlessly, instead of the usual 'computer tones' ).
The NTL "Status Line", 0800 052 4315, has, during this whole time, said :-
"There are currently NO NTL Service Issues to report." ? ? ?
(On Friday 14th July I recieved a lengthy call FROM NTL trying to persuade me to sign
up to the Broadband service, at the end of which the NTL Caller was 'mildly' sarcastic,
saying, as a laughed comment, he "could not believe this" to another person before
hanging up). I WILL "ASSUME" THIS HAS NO BEARING with my NTL Dial-up service failing
the following morning, of course, though, in my whole time with NTL, I have NEVER had
such a lengthy "breakdown" of service before ...
IF THIS *IS* SOME ATTEMPT TO PERSUADE ME TO SIGN UP TO BROADBAND, I AM BOTH DISGUSTER
AND WILL BE BACK WITH B.T. as soon as possible !! :(
I will probably call your "NTL Dial-up Problems" number, 0906 301 2222
sometime on Monday (17th July) morning, though as when I called the
regular 0845 Customer Service number on Saturday morning I was told there
was NO 'apparent' problems with my account I am not too hopeful of a solution
that way, (and do not intend to spend TOO long trying to report a fault with
YOUR equipment at 50p/min anyway). :(
(I am incidentally perfectly happy with a Dial-up connection, (even happy to pay you
a couple of pounds a week more THAN broadband), but of course I must have a WORKING
service ... I would *prefer* that to be on an NTL LINE, but if you cannot provide it,
then B.T. surely can ... (I did note Virgin.net offers 'Unlimited' dial-up for £13.49p ,
but a B.T. line is required, ruling THAT out... at this time).
I would appreciate either ...
You contacting me either by PHONE (or EMAIL) regarding correction of this Dial-up failure,
(perhaps if you have an engineer currently 'in the area' to arrange an appointment to
CONFIRM this problem at least, IF you can find nothing wrong 'at your end').
michael.vine AT NTLWorld.com
in the 'Message recieved' Email contained just the FIRST THREE LINES of below.
so I don't even know if this FULL MESSAGE was recieved ? ? ? ...
-===============================-
Since approx 10AM on Saturday 15th July the Dial-Up Internet Number, (0800 519 0100)
has failed to connect. Instead of the usual 'Computer' answering, on P.C. it will
RING four times then stop with a "The line was busy" message, endlessly repeated for
as long as I allow it to 'Redial'. (If I dial 0800 519 0100 MANUALLY, the phone will
just continue *ringing*, also endlessly, instead of the usual 'computer tones' ).
The NTL "Status Line", 0800 052 4315, has, during this whole time, said :-
"There are currently NO NTL Service Issues to report." ? ? ?
(On Friday 14th July I recieved a lengthy call FROM NTL trying to persuade me to sign
up to the Broadband service, at the end of which the NTL Caller was 'mildly' sarcastic,
saying, as a laughed comment, he "could not believe this" to another person before
hanging up). I WILL "ASSUME" THIS HAS NO BEARING with my NTL Dial-up service failing
the following morning, of course, though, in my whole time with NTL, I have NEVER had
such a lengthy "breakdown" of service before ...
IF THIS *IS* SOME ATTEMPT TO PERSUADE ME TO SIGN UP TO BROADBAND, I AM BOTH DISGUSTER
AND WILL BE BACK WITH B.T. as soon as possible !! :(
I will probably call your "NTL Dial-up Problems" number, 0906 301 2222
sometime on Monday (17th July) morning, though as when I called the
regular 0845 Customer Service number on Saturday morning I was told there
was NO 'apparent' problems with my account I am not too hopeful of a solution
that way, (and do not intend to spend TOO long trying to report a fault with
YOUR equipment at 50p/min anyway). :(
(I am incidentally perfectly happy with a Dial-up connection, (even happy to pay you
a couple of pounds a week more THAN broadband), but of course I must have a WORKING
service ... I would *prefer* that to be on an NTL LINE, but if you cannot provide it,
then B.T. surely can ... (I did note Virgin.net offers 'Unlimited' dial-up for £13.49p ,
but a B.T. line is required, ruling THAT out... at this time).
I would appreciate either ...
You contacting me either by PHONE (or EMAIL) regarding correction of this Dial-up failure,
(perhaps if you have an engineer currently 'in the area' to arrange an appointment to
CONFIRM this problem at least, IF you can find nothing wrong 'at your end').
michael.vine AT NTLWorld.com