Can`t get 10 meg Broadband?

[budwieser]

Hi All, How`s it going tonight?:)

Over the last 6 weeks, I`ve been on 10 meg Broadband and then downgraded to 2 meg hoping for 4 meg.
I then tried to re-upgrade to 10 meg and was told it was successful but am still on 4 meg.:erm: :(
I just get error 14 on the Ntlworld speed upgrade page and just can`t get back onto 10 meg no matter what. Can someone please help.:D :D
4 megs doing my brain in and is it just me or is browsing overall slower than it has been for the last month?
Thanks in Advance.
Bud:dozey:

[tucker61]

Looks like they may be having problems with upgrading your modem. Call cutomer services, they should be able to do it straight away.

[gavnad]

not sure but think you have have to keep the speed for a month b4 you can up/down grade?

[SnoopZ]

You can't upgrade or downgrade more than once in a 30day billing period Bud. :)

If i was you i'd call CS and tell them to pull their finger out. If that doesn't move them just ask to be put through to retentions so you can cancel. I suspect your BB will be back up to 10mb again after you have spoken to retentions. ;)