broadband plus

[stralin]

ntl server doesn't recognize my mac address of the shinny new samsung stb and wont let me on to the service any body else with the same problem and solution

[mike24]

I had the same problem, when i upgraded to 10meg last dec, NTL had not added my mac address to thier server and until they do in your case neither will you.

[stralin]

thanks for the advice mike, spoke to tech support but it's "off shore" and they did understand why mt mac address had to added to the server