Broadband CD download

[southwell]

Hi All,

A friend of mine needs an NTL cd to reconnect his BB, but NTL keep playing him around and he needs it for his uni work ASAP. I sent him the link to order a new one but that will take 14 days, is there any way to download the files, burn the cd and use that?

Thanks

[Russ]

You don't really need a CD - unless he's using USB and needs the drivers.

Does he already have an existing ntl BB account?

[southwell]

No, the problem is he got disconnected by mistake and NTL re-connected him but they said he needed to reactivate it by using the CD.

[Russ]

Has he tried to simply reconnect the modem and see if he has a connection?

[deathtrap3000]

Using the CD is complete bullcrap. It never worked for me so i scrapped it. And my internet works fine.

[southwell]

Has he tried to simply reconnect the modem and see if he has a connection?

Yes, he tried that, but the connection light doesnt go solid. NTL told him to run the CD and enter his password to activate it?

[Graham M]

If the Connection Light doesn't go solid, he won't be able to activate an account!

[Chris W]

The ready light won't go solid because the modem will have a cancel configuration file.

As far as i remember if the reconnect process is being followed properly, your friend won't need to do anything- ntl will reconnect his account, and his connection will be back up and running.