mollymowler
07-06-2006, 16:07
Like everyone else on NTL Broadband, I was experiencing random and intermittent web browsing, sites not available, email not working, etc, etc, all day yesterday. The 'server status' update on NTL World's helpsupport page said the usual 'upgrade/maintenence work' was disrupting service, but Cambridge wasn't due to be hit until today.
So, I phoned India at 6pm yesterday evening. I was told there were no less than 180 callers in the queue (is that a lot, a little, I wonder?). Then all of a sudden a recorded message cut in and said there was a fault across the UK and engineers were working on it.
Why can't the phone messages and NTL homepage messages be kept up-to-date? Why do I have to pay 10p per minute, kept on the phone by some durham-speaking bloke (presumably NTL's way of attempting to be 'friendly') only to be told that it's not actually a problem with my modem/PC, etc -- when I knew it wasn't in the first place.
I can only say thank God that I never did away with my BT Home Highway ISDN line when I got NTL's broadband service, or I'd be right up the creek. It may only be 64k (or 128 if I use both channels) but it's a *"!$$£ better than having NTL's service going down on a regular basis.
When NTL's 10meg service is working, it's great. When it's not...well, I'm sure you all know how I feel. And I won't even mention the news servers, that cut off literally every five or ten seconds.
Am I a contender for the BBC's 'grumpy old men' programme?
Thanks for letting me rant.
James
So, I phoned India at 6pm yesterday evening. I was told there were no less than 180 callers in the queue (is that a lot, a little, I wonder?). Then all of a sudden a recorded message cut in and said there was a fault across the UK and engineers were working on it.
Why can't the phone messages and NTL homepage messages be kept up-to-date? Why do I have to pay 10p per minute, kept on the phone by some durham-speaking bloke (presumably NTL's way of attempting to be 'friendly') only to be told that it's not actually a problem with my modem/PC, etc -- when I knew it wasn't in the first place.
I can only say thank God that I never did away with my BT Home Highway ISDN line when I got NTL's broadband service, or I'd be right up the creek. It may only be 64k (or 128 if I use both channels) but it's a *"!$$£ better than having NTL's service going down on a regular basis.
When NTL's 10meg service is working, it's great. When it's not...well, I'm sure you all know how I feel. And I won't even mention the news servers, that cut off literally every five or ten seconds.
Am I a contender for the BBC's 'grumpy old men' programme?
Thanks for letting me rant.
James