Ntl and Router

[akane1984]

Right this is getting on my nerves since sunday my xbl has become unplayable constant lag. SOooo! got new modem tuesday 250. still didnt solve speed of my connection being way lower than normal. call to CS and they upped me to 10meg last night for free.

STILL no change 10meg connection am getting speeds of 1.5MEG!!!

xbl still unplayable. now CS are trying to say its my router. . someone help me here. i have netgear wgt634u. . could it be the problem or are ntl taking micky.

cause seriously my brother is in red in WOW when playing my pc for just browsing web is slow-fast-slow-fast and xbl is same.

---------- Post added at 20:14 ---------- Previous post was at 20:08 ----------

p.s look at this ;

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Andrew>tracert www.xbox.com

Tracing route to xbox.com [65.59.234.166]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms WGT634U [192.168.1.1]
2 544 ms 37 ms 51 ms 10.143.84.1
3 737 ms 336 ms 922 ms blfs-t2cam1-b-v108.inet.ntl.com [213.105.206.209
]
4 708 ms 642 ms 532 ms blfs-t2core-b-ge-wan61.inet.ntl.com [213.105.205
.153]
5 104 ms 11 ms 12 ms dbln-bb-b-so-200-0.inet.ntl.com [213.105.172.237
]
6 412 ms 395 ms 204 ms man-bb-b-so-500-0.inet.ntl.com [213.105.174.45]

7 411 ms 333 ms 624 ms win-bb-a-so-300-0.inet.ntl.com [62.253.185.138]

8 568 ms 682 ms 840 ms gfd-bb-b-so-500-0.inet.ntl.com [213.105.172.130]

9 946 ms 313 ms 740 ms redb-ic-1-as0-0.inet.ntl.com [213.105.174.138]
10 1261 ms 791 ms 906 ms 213.228.228.234
11 1196 ms 515 ms 400 ms ten8-1.sjc-76cb-1b.ntwk.msn.net [207.46.33.89]
12 892 ms 341 ms 1034 ms pos6-1.tuk-76cb-1b.ntwk.msn.net [207.46.34.170]

13 497 ms 1010 ms 381 ms ten8-1.wst-76cb-1b.ntwk.msn.net [207.46.35.34]
14 309 ms 953 ms 286 ms ten8-1.wst-76e-1b.ntwk.msn.net [207.46.35.54]
15 * *

[Saneboy13]

Have you tried using a proxy by any chance?

It looks like you have a problem between your router and modem. Look at your ping times just to your modem alone! The second hop you have put there is cr*p. Everything else is rubbish too from your side, but I just did a tracert to your UBR and it flew through...

[akane1984]

sorry whats my UBR? . . no i have not tried using a proxy so could this be cause of why am lagging so much on xbox? doesnt make sense how its been working fine for months and months then suddenly lol

[Saneboy13]

UBR- Universal Broadband Router (not a router you use for cutting things up I hasten to add). This is at a local hub site to you, and that's where your modem breaks into the system.

Just had another thought, can you take away your router for a moment and then run tracert again and post back. If you say things have been working fine for months then a sudden drop, just use pc-modem and that's that.

[akane1984]

UBR- Universal Broadband Router (not a router you use for cutting things up I hasten to add). This is at a local hub site to you, and that's where your modem breaks into the system.

Just had another thought, can you take away your router for a moment and then run tracert again and post back. If you say things have been working fine for months then a sudden drop, just use pc-modem and that's that.

run modem directly into pc?? and then try.

[Saneboy13]

run modem directly into pc?? and then try.

Yes please, this will rule out a possible problem with your router.
From the figures you posted earlier, I obviously see a problem there. But I have ping'd and tracert'd to your serving UBR and it flys through.

I just want to try and rule out a possible router issue is all

[akane1984]

no problem thanks for helpin mate. do it now. two mins.

---------- Post added at 21:03 ---------- Previous post was at 20:59 ----------

[Saneboy13]

Just remember to reboot your modem and release and renew your ip addy. Taking out the router the pc/modem will hold the ip address of said item

[akane1984]

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Andrew>tracert www.xbox.com

Tracing route to xbox.com [65.59.234.166]
over a maximum of 30 hops:

1 7 ms 7 ms 7 ms 10.143.84.1
2 8 ms 7 ms 7 ms blfs-t2cam1-b-v108.inet.ntl.com [213.105.206.209
]
3 7 ms 7 ms 7 ms blfs-t2core-b-ge-wan62.inet.ntl.com [213.105.205
.165]
4 11 ms 33 ms 9 ms dbln-bb-b-so-200-0.inet.ntl.com [213.105.172.237
]
5 16 ms 13 ms 13 ms man-bb-b-so-500-0.inet.ntl.com [213.105.174.45]

6 21 ms 29 ms 22 ms win-bb-a-so-300-0.inet.ntl.com [62.253.185.138]

7 21 ms 21 ms 22 ms gfd-bb-b-so-500-0.inet.ntl.com [213.105.172.130]

8 23 ms 23 ms 24 ms redb-ic-1-as0-0.inet.ntl.com [213.105.174.138]
9 181 ms 164 ms 165 ms 213.228.228.234
10 191 ms 182 ms 164 ms ten8-1.sjc-76cb-1b.ntwk.msn.net [207.46.33.89]
11 165 ms 168 ms 165 ms ten6-3.pax-76cb-1b.ntwk.msn.net [207.46.34.177]

12 183 ms 184 ms 201 ms pos4-1.wst-76cb-1b.ntwk.msn.net [207.46.34.110]

13 446 ms 314 ms 272 ms ten8-1.wst-76e-1b.ntwk.msn.net [207.46.35.54]
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * *

[Saneboy13]

Now that's looking a hell of a lot healthier than the first time.

Try and put everything back as it was before. Power down your modem and pc first. Connect your router back and then power up your modem first. Then when that has locked on, power up your router and let that settle, then power up your pc and try and tracert again please, and repost results again

[akane1984]

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Andrew>tracert www.xbox.com (http://www.xbox.com)

Tracing route to xbox.com [65.59.234.166]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms WGT634U [192.168.1.1]
2 8 ms 9 ms 8 ms 10.143.84.1
3 7 ms 10 ms 11 ms blfs-t2cam1-b-v108.inet.ntl.com [213.105.206.209
]
4 26 ms 12 ms 9 ms blfs-t2core-b-ge-wan61.inet.ntl.com [213.105.205
.153]
5 11 ms 11 ms 11 ms dbln-bb-b-so-200-0.inet.ntl.com [213.105.172.237
]
6 16 ms 15 ms 15 ms man-bb-b-so-500-0.inet.ntl.com [213.105.174.45]

7 25 ms 26 ms 24 ms win-bb-a-so-300-0.inet.ntl.com [62.253.185.138]

8 24 ms 41 ms 22 ms gfd-bb-b-so-500-0.inet.ntl.com [213.105.172.130]

9 23 ms 23 ms 24 ms redb-ic-1-as0-0.inet.ntl.com [213.105.174.138]
10 179 ms 172 ms 168 ms 213.228.228.234
11 274 ms 165 ms 169 ms ten8-1.sjc-76cb-1b.ntwk.msn.net [207.46.33.89]
12 294 ms 186 ms 186 ms pos6-1.tuk-76cb-1b.ntwk.msn.net [207.46.34.170]

13 187 ms 185 ms 188 ms ten8-1.wst-76cb-1b.ntwk.msn.net [207.46.35.34]
14 184 ms 193 ms 184 ms ten8-1.wst-76e-1b.ntwk.msn.net [207.46.35.54]
15 *

thanks again for helping

note that when i run speed tests on websites am nowhere near 10meg lol

[Saneboy13]

That looks alot better now.
How is xbl now? have you seen an improvement or is it the same still?

[akane1984]

i will have to load up and see. . but why is speed test sites comin off very low??

thanks mate, so neither modem or router was at fault??

[Saneboy13]

All depends on what speed site test you are using. Use the one from this site, gives a better reading.

Sometimes it's just a case of something out on the system having a paddy and you needing to reboot modem/router to get things back in line.

No worries, if I can stop the calls to the *coughs* help line by offering a little advice here, then it's all good as far as I am concerned. It also shows there are still people that work for NTL that take pride in their job;)

[akane1984]

Fri, 26 May 2006 20:34:34 GMT

1st 512K took 844 ms = 606.6 KB/sec, approx 4998 Kbps, 4.88 Mbps
2nd 512K took 1063 ms = 481.7 KB/sec, approx 3969 Kbps, 3.88 Mbps
3rd 512K took 562 ms = 911 KB/sec, approx 7507 Kbps, 7.33 Mbps
4th 512K took 578 ms = 885.8 KB/sec, approx 7299 Kbps, 7.13 Mbps

Overall Average Speed = approx 5943 Kbps, 5.81 Mbps

ok tried 3/4 different servers in game on xbox live and another xbox game too and still very very laggy, unplayable. xbox is hooked up to router via ethernet.

[Saneboy13]

Nuts:dozey: I have lost my upto date list of proxy servers, otherwise I could have given you one to try out.

What's the upstream levels on your modem? in the address bar typs 192.168.100.1 and when the box pops up put in root and root as user name and password.

Then find out the upstream levels for me please

[akane1984]

thats cool site lol

Cable Modem Upstream
Upstream Lock : Locked
Upstream Channel ID : 2
Upstream Frequency : 25600000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 42.5 dBmV
Upstream Mini-Slot Size : 2

[Saneboy13]

If you are transmitting back at 42dbmv then that's all great. Not sure why you are still getting lag though:erm:.

Wish I could find my proxy list.. I am afraid I am a little lost as to what else I suggest you try I am sorry. *Kicking myself* If I had my list I could have asked you to try a different proxy and see if that helps. I am sorry I am at an impass now. Just hope one of the other forum members may be able to take you the next step

[akane1984]

no problem thanks alot for help mean am in no rush if you get hold of it send me PM and ill try it next time am on. see it all started last sunday middle of game i started gettin bad lag next thing was off internet modem kept going on and off. then monday decided might as well get new modem i had the 100 ambit so engineer came gave me 250 model.

thought dead on, no dropouts since but still the speed seems very! up and down browsing and especially playing games whether thats my brother on WOW or me on xbox. just can;t put finger on whats wrong.

[Saneboy13]

When I get back in on Tuesday, I will dig out the info and pm you, unless you get further assistance from the forum in the meantime.

Good luck;)

[akane1984]

thanks again mate!

[bayonet]

Ok try this proxy

In Internet Explorer select Tools>Internet Options>Connections>LAN settings and tick use a proxy server use these numbers 80.3.160.5 Port is 8080

Run Robin Walkers test after you reopen IE

[Jon T]

Has anybody mentioned yet that specifying a proxy isn't gonna do anything to alter WOW latency/connection issues, or the speed up the XBL service.

[Neil]

How many more threads do you want to have on your issue Akane1984?

Didn't we speak the other day about cross/multiple posting?

Last warning-do not cross/multiple post.

[akane1984]

Right i understand whole cross posting thing but guy comes outta his way on this thread to help me and i get warning. if the thread is serving its purpose i dont see whats wrong with it?

am sorry for multiple threads but this thread got lot of help quicker than other one. and only reason i posted one in xbox and one in here is becuase i didnt know which area would be more suitable.see now that i got better responce in ntl section.

thanks for help guys but yes i don't think proxy will sort out latency for xbl or wow. am not sure but ill load up xbox but i think you can set proxy on xbox too. . . .

Edit: just checked you can't set up proxy on xbox

[Jon T]

It wouldn't help anyway mate, proxies are only there for port 80(webpage) traffic, XBL clearly isn't webpage traffic so therfore the NTL proxies would have nothing to do with it.