Pin and Surname Failed

[Acathla]

I am trying to register/setup a new NTL install for a work colleague.
When registering he keeps getting a PIN and Surname error.

PIN is as left by the engineer and Surname is as it is :)

Can I PM some NTL bod the pin and surname and can they check for me that it is indeed valid before I go back to his and try again.

Phoned NTL and got through to the indian call centre in which after 20 minutes hold it took almost 5 to just spell out the address before giving in :(

Any assistance is appreciated :)

[Graham M]

You typing the surname in capitals?

[Acathla]

nope - do i need to :dozey:

[maverick]

I am trying to register/setup a new NTL install for a work colleague.
When registering he keeps getting a PIN and Surname error.

PIN is as left by the engineer and Surname is as it is :)

Can I PM some NTL bod the pin and surname and can they check for me that it is indeed valid before I go back to his and try again.

Phoned NTL and got through to the indian call centre in which after 20 minutes hold it took almost 5 to just spell out the address before giving in :(

Any assistance is appreciated :)

Do you get an error number when this message pop up?

[Acathla]

yeps, 204 - Pin and Surname Validation Error

[maverick]

yeps, 204 - Pin and Surname Validation Error

Ok the pin has not been activated,you will need to call tech support to get this done,tell them the pin order is not completed its a 2 min job to get this fixed.

[Acathla]

ta - ill get on the phone to them now :)