Scarlett
28-11-2003, 08:50
Hello,
my dad recently recieved this email
----- Original Message -----
From: <account.info@ntlworld.com>
To: <************>
Sent: Tuesday, November 25, 2003 2:13 PM
Subject: Rejection reminder
> Dear Mr *************
>
> ntl:home Internet Account Number ********
>
> Reference Number: ********
>
> We write with regards to your ntl: home internet account and hope you are
enjoying all the benefits our service has to offer.
>
> Unfortunately, we are no longer able to use the credit/debit card details,
ending ************3361, as these details have expired. For this reason we
have been unable to claim the last payment due on your account.
>
> Please can you update your details by visiting the webpage below and
following the instructions on our secure site:
>
> https://ccupdate.ntl.com/index.asp
>
> If you are unable to click on the above address, please copy the whole
address into the address bar of your web browser.
>
> We suggest that you do this within the next 5 days so that you can
continue to enjoy an uninterrupted service.
>
> Once updated you will receive a communication from ourselves with regards
to payment of the outstanding balance on your account, which will be claimed
from the new credit/debit card details that you have provided.
>
> For any questions relating to this mail, please contact your ntl:home
customer management centre or visit the ntlworld.com website. Please do not
reply to this e-mail as the address is used only for outgoing mail.
>
> Yours sincerely
>
> ntl:home Internet Collections
>
>
but I have acouple of questions...
1. the CC is still valid i.e. the end date is in the future and they have been happily taking the money upto now. so why is that range of numbers suddenly invalid ?
2. why does the link go nowhere ? when you follow it, it states that the page has been moved and that you need to go to https://packageswitch.autoregister.net/ but this then fails with fatal error 40 : could not connect to server. (from Opera, IE just says the page cannot be displayed)
I've told him to call CS and sort this out but obviously we'd like to know why as well.
my dad recently recieved this email
----- Original Message -----
From: <account.info@ntlworld.com>
To: <************>
Sent: Tuesday, November 25, 2003 2:13 PM
Subject: Rejection reminder
> Dear Mr *************
>
> ntl:home Internet Account Number ********
>
> Reference Number: ********
>
> We write with regards to your ntl: home internet account and hope you are
enjoying all the benefits our service has to offer.
>
> Unfortunately, we are no longer able to use the credit/debit card details,
ending ************3361, as these details have expired. For this reason we
have been unable to claim the last payment due on your account.
>
> Please can you update your details by visiting the webpage below and
following the instructions on our secure site:
>
> https://ccupdate.ntl.com/index.asp
>
> If you are unable to click on the above address, please copy the whole
address into the address bar of your web browser.
>
> We suggest that you do this within the next 5 days so that you can
continue to enjoy an uninterrupted service.
>
> Once updated you will receive a communication from ourselves with regards
to payment of the outstanding balance on your account, which will be claimed
from the new credit/debit card details that you have provided.
>
> For any questions relating to this mail, please contact your ntl:home
customer management centre or visit the ntlworld.com website. Please do not
reply to this e-mail as the address is used only for outgoing mail.
>
> Yours sincerely
>
> ntl:home Internet Collections
>
>
but I have acouple of questions...
1. the CC is still valid i.e. the end date is in the future and they have been happily taking the money upto now. so why is that range of numbers suddenly invalid ?
2. why does the link go nowhere ? when you follow it, it states that the page has been moved and that you need to go to https://packageswitch.autoregister.net/ but this then fails with fatal error 40 : could not connect to server. (from Opera, IE just says the page cannot be displayed)
I've told him to call CS and sort this out but obviously we'd like to know why as well.