buckleb
02-04-2006, 18:39
After a number of years with Sky, I decided to jump ship and sign up for Telewest cable TV (I already have Internet and phone services from them).
The install date was set for April 1st... a date that should have prepared me for what was to follow.
The installer turned up with 2 TVDrive boxes, which surprised me somewhat. I had expected to get a 'normal' box upstairs, but i wasn't going to refuse 2 TVDrives.
The cabling part of the install was done pretty quickly, but the installer got stuck on the activation part. Apparently the Telewest Authorisation servers (or something similar) were down. He told me that my cable box(es) would burst into life in no more than 40 minutes. He then left pretty sharpish.
I decided to go and get the weekly shop done, and then to play with my new toy on my return. However, 2 hours later, the TV was still showing the diagnostic 1 of 12 screen.
I called customer services, who informed me that their servers were down, but they should be up and working in about an hour. One and a half hours later they still weren't.
I called customer service again, and I was told that a technician would call me before 7pm, but if they hadn't called by 7:15pm I should call Customer service again and they would put me straight through. No call was forthcoming.
At 7:15pm I rang customer services to be told that the technicians finish at 7pm and anyway, there was no record of me even calling, or a return call being requested. I was informed that they would try to get someone out to me in 3 - 5 days!
Both cable boxes are still showing the diag 1 of 12 screen, or rather they were as I've now switched them both off (after 28 hours). I now have the rather depressing task of calling customer service again on Monday to find out exactly what is going on.
My first (rather belated) thought was that the installer did a runner after realising that this install was not going to happen. I'm not sure if that's the case, but his departure was rather hasty.
Can anyone who's already had theirs installed advise me if their guy had to enter something into the pre-hit page, or did it all happen automatically?
I'd also like to know where I stand in regards to cancelling the (non) service if it is not up and running this week.
The depressing thing about this all is the fact that I moved from Eurobell (pre-Telewest) because it took over 4 weeks to even get someone out to look at a fault. It seems that history has a habit of repeating itself.
Sorry my first post on Cable Forums is a whinge :)
Cheers
Cadire
The install date was set for April 1st... a date that should have prepared me for what was to follow.
The installer turned up with 2 TVDrive boxes, which surprised me somewhat. I had expected to get a 'normal' box upstairs, but i wasn't going to refuse 2 TVDrives.
The cabling part of the install was done pretty quickly, but the installer got stuck on the activation part. Apparently the Telewest Authorisation servers (or something similar) were down. He told me that my cable box(es) would burst into life in no more than 40 minutes. He then left pretty sharpish.
I decided to go and get the weekly shop done, and then to play with my new toy on my return. However, 2 hours later, the TV was still showing the diagnostic 1 of 12 screen.
I called customer services, who informed me that their servers were down, but they should be up and working in about an hour. One and a half hours later they still weren't.
I called customer service again, and I was told that a technician would call me before 7pm, but if they hadn't called by 7:15pm I should call Customer service again and they would put me straight through. No call was forthcoming.
At 7:15pm I rang customer services to be told that the technicians finish at 7pm and anyway, there was no record of me even calling, or a return call being requested. I was informed that they would try to get someone out to me in 3 - 5 days!
Both cable boxes are still showing the diag 1 of 12 screen, or rather they were as I've now switched them both off (after 28 hours). I now have the rather depressing task of calling customer service again on Monday to find out exactly what is going on.
My first (rather belated) thought was that the installer did a runner after realising that this install was not going to happen. I'm not sure if that's the case, but his departure was rather hasty.
Can anyone who's already had theirs installed advise me if their guy had to enter something into the pre-hit page, or did it all happen automatically?
I'd also like to know where I stand in regards to cancelling the (non) service if it is not up and running this week.
The depressing thing about this all is the fact that I moved from Eurobell (pre-Telewest) because it took over 4 weeks to even get someone out to look at a fault. It seems that history has a habit of repeating itself.
Sorry my first post on Cable Forums is a whinge :)
Cheers
Cadire