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IanUK
11-03-2006, 17:42
HI,

As many of you know I fairly recently went through a protracted agonising 'conversation' with NTL finally involving executive office staff to get routing to my server sorted.

Well the bad routing is back :(

I REALLY REALLY do not want to go through the Call Centre route yet again, as no amount of rebooting my modem will fix this, its an NTL peering/routing problem.

The mail server is 'mail.national-net.com' who I host several sites with, and download speeds are usually about 600k, they still are in the morning but from about 3-4pm onwards they slow to less than 10k which is just unnaceptable, National net have checked and its nothing their end, which as usual leaves NTL.

This is *exactly* the same routine as last time this happened, and it took weeks of Responsetek/phone calls and emails to executive office to finally get it fixed.
I would really hope it wouldn't take that long again.

Are there any engineers here from NTL that can take a look at the routing to or from this address - specifically from about 4pm onwards.

Thanks

---------- Post added at 16:42 ---------- Previous post was at 16:09 ----------

As before I have put up a test file from the server at National Net:
http://www.froopter.com/manual.test

I'm currently getting less than 30k a sec, changing proxies so far has made no difference, as its also affecting the mail server I'd guess that proxies are not the problem.

Graham M
11-03-2006, 18:34
That test file is coming down at a good 230kb/s here

IanUK
11-03-2006, 19:21
Which area of the country are you in zeph ?

JohnHorb
11-03-2006, 20:01
c. 32 K/sec here (South Manchester)

and a tracert, if it helps:-


Tracing route to froopter.com [69.50.131.182]
over a maximum of 30 hops:
1 23 ms 9 ms 8 ms 10.10.224.1
2 8 ms 8 ms 9 ms bagu-t2cam1-b-ge95.inet.ntl.com [80.5.162.141]
3 10 ms 14 ms 8 ms bagu-t2core-b-ge-wan61.inet.ntl.com [80.5.161.12
9]
4 19 ms 11 ms 13 ms lee-bb-b-so-300-0.inet.ntl.com [62.253.188.29]
5 11 ms 32 ms 12 ms lee-bb-a-ae0-0.inet.ntl.com [62.253.187.185]
6 18 ms 16 ms 15 ms pop-bb-b-so-100-0.inet.ntl.com [62.253.185.238]
7 14 ms 15 ms 23 ms tele-ic-2-so-700-0.inet.ntl.com [62.253.184.6]
8 22 ms 26 ms 21 ms linx-1.wvfiber.net [195.66.224.233]
9 98 ms 97 ms 95 ms ny60-a00.pos-4-0.OC48-lon-c00-pos-2-0.wvfiber.ne
t [63.223.28.141]
10 109 ms 111 ms 108 ms ash-c00-pos-1-37-1.OC48-ny60-a00-pos-7-0.wvfiber
.net [63.223.28.14]
11 124 ms 125 ms 125 ms atl-c00.pos-1-37-1.OC48-atl-ash-c00.pos-1-36-1.w
vfiber.net [63.223.0.77]
12 124 ms 129 ms 126 ms atl-a00.pos-9-0.lan-atl-c00.pos-1-17-1.wvfiber.n
et [63.223.8.54]
13 120 ms 130 ms 121 ms ctr.atl-a00-ge3-0.wvfiber.net [63.223.8.178]
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18

IanUK
11-03-2006, 20:09
Thanks, that trace is similar to mine (ie: nothing looks wrong but speeds are awful)

Ignition
11-03-2006, 21:54
Full speed on DSL,

Tracing route to 69-50-131-182.mach10hosting.com [69.50.131.182]
over a maximum of 30 hops:

1 3 ms 1 ms 1 ms home.router [192.168.11.1]
2 * * * Request timed out.
3 7 ms 7 ms 7 ms gr1-stbc-rtr1.homechoice.co.uk [81.1.112.62]
4 7 ms 7 ms 7 ms 81-1-67-48.homechoice.co.uk [81.1.67.48]
5 8 ms 7 ms 7 ms 81-1-67-16.homechoice.co.uk [81.1.67.16]
6 8 ms 7 ms 7 ms 195.50.116.197
7 37 ms 24 ms 8 ms so-1-3-0.gar1.London1.Level3.net [212.113.3.25]
8 8 ms 8 ms 7 ms ae-11-55.car1.London1.Level3.net [4.68.116.143]
9 8 ms 8 ms 8 ms ge-5-0-0.ar2.LON3.gblx.net [208.51.239.161]
10 195 ms 118 ms 119 ms so0-0-0-9953M.ar4.ATL1.gblx.net [67.17.68.230]
11 94 ms 95 ms 95 ms 64.210.29.178
12 69-50-131-182.mach10hosting.com [69.50.131.182] reports: Destination protocol unreachable.

IanUK
11-03-2006, 23:25
Still slow here, it will be fast again in the morning until about 3pm then slow again etc etc..its been like this for about 3 weeks now.

I think I've just about had it with NTL,, their network peering and routing is to put it lightly....utter crap.

I've been down the reporting route, I've spoken to exec office and basically gotten nowhere - the speeds are awful on a regular basis.
And don't even get me started on the crap proxies we are forced through.

I'm going to look at getting a BT line back and trying BE (we are on their network if a BT line is put in again), I know its only 'up to' 24 meg and I'm likely to get nearer 8mb but hey - 8 meg that stays 8 meg is much better than 10 meg that is often less than 512k.

NTL are crap

Zee
11-03-2006, 23:50
Why are my speeds so slow today? I;m downloading at between 9-10KB/s for the last few days i'm on 1MB Broadband why are NTL turning so sh*t these days?

Graham M
11-03-2006, 23:59
Why are my speeds so slow today? I;m downloading at between 9-10KB/s for the last few days i'm on 1MB Broadband why are NTL turning so sh*t these days?

What a pointless comment, you are just one of the few that have experienced bad service, many customers as a whole generally experience good service and support. So rather than moaning on a public forum, why not actually contact NTL support and tell them that you are having a problem.