slimboyfat
07-03-2006, 23:23
Hi All!
Hoping somebody will be able to provide some reasonable answer before I go bash my head against the wall again whilst trying to get a straight answer from NTL customer service...
I currently have a Terayon TJ210 modem and I'm on the 10Mb service. My download speed never gets above about 560k/s :(
A friend of mine has the new 250 modem and he's regularly getting over 1100k/s download speeds.
Having spoken to NTL support they said that I would need to upgrade my modem and it would cost £50 which I think is a bit much to ask, but hey ho.
However, my friend has now moved and given me his 250 cable modem (NTL told him to do what he wanted with the modem since they didn't want it back) - so (hopefully) saving me the £50.
Now, I understand that I cannot connect this thing straight in as a replacement for mine due to the MAC address being different. Somehow I need to register the new MAC address with NTL. Unfortunately, having tried customer services (and gone through the usual turn it off, power lights on etc) I got nowhere :(
Does anybody have any ideas on how/who to approach on this? Do I just keep bashing cust services in the hope I get someone who understands?
Thanks in advance!
Hoping somebody will be able to provide some reasonable answer before I go bash my head against the wall again whilst trying to get a straight answer from NTL customer service...
I currently have a Terayon TJ210 modem and I'm on the 10Mb service. My download speed never gets above about 560k/s :(
A friend of mine has the new 250 modem and he's regularly getting over 1100k/s download speeds.
Having spoken to NTL support they said that I would need to upgrade my modem and it would cost £50 which I think is a bit much to ask, but hey ho.
However, my friend has now moved and given me his 250 cable modem (NTL told him to do what he wanted with the modem since they didn't want it back) - so (hopefully) saving me the £50.
Now, I understand that I cannot connect this thing straight in as a replacement for mine due to the MAC address being different. Somehow I need to register the new MAC address with NTL. Unfortunately, having tried customer services (and gone through the usual turn it off, power lights on etc) I got nowhere :(
Does anybody have any ideas on how/who to approach on this? Do I just keep bashing cust services in the hope I get someone who understands?
Thanks in advance!