sn0wman1
27-02-2006, 18:17
Hey people :)
Seem to be having some problems with NTL since a house move. The engineer who installed the CM left very quickly when he heard that I also used VPN to connect to w*rk. Have spoken to Tech Support about this and they keep wanting to blame the VPN software on my laptop even though it's not called upon until I specifically request it (which I'm not doing at the moment, as I know that it HAS to have working BB connection before it can do its thing.)
IP addy being returned through ipconfig is 62.***.***.107 which looks reasonable(?).
Am unable to ping anything.
When installing the CM software it seems to dump me out at the registration section. According to TS it's due to there being something on my PC which is blocking SSL connections.
Any hints/tips/ideas would be greatly appreciated.
I don't know if things have changed a lot since I last had dealings to TS, but at no stage have they asked for the MAC addy of the new modem .. it was always one of the first things they used to check when I'd previously had probs.
<mod edit: Chris W> ip address removed for security
Seem to be having some problems with NTL since a house move. The engineer who installed the CM left very quickly when he heard that I also used VPN to connect to w*rk. Have spoken to Tech Support about this and they keep wanting to blame the VPN software on my laptop even though it's not called upon until I specifically request it (which I'm not doing at the moment, as I know that it HAS to have working BB connection before it can do its thing.)
IP addy being returned through ipconfig is 62.***.***.107 which looks reasonable(?).
Am unable to ping anything.
When installing the CM software it seems to dump me out at the registration section. According to TS it's due to there being something on my PC which is blocking SSL connections.
Any hints/tips/ideas would be greatly appreciated.
I don't know if things have changed a lot since I last had dealings to TS, but at no stage have they asked for the MAC addy of the new modem .. it was always one of the first things they used to check when I'd previously had probs.
<mod edit: Chris W> ip address removed for security