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11-02-2006, 22:51
I've been having speed problem everv since the upgrade to the 10 meg service.
I've been doing a ton of research and I have found some information I wondered if anyone else had encountered this and knows it to be true.
I originally had a Motorola Surfboard 3100 modem and I've found references to the fact that this modem is incompatible with teh 10 meg speed and all you'll get is a a maximum of 6 meg.
This is what I had been getting before twelewest came and changed my modem.
I was then put on a Webstar EPC2100 modem.
However I have since discovered information that this modem is also incompatible if you hav version 1 of it.
If you have version 1 like me) it will have a white label and you won't get past 6meg.
If you have version 2 of this modem it will have a yellow label and it will be compatible and you won't have a speed issue.
So from the information I gathered I was given one modem that is incompatible in exchange for another modem that was incompatible.
Again, I don't know if this information is accuarte so if people are having speed issues can they say what modem they have, and if it's a webstar what coloured label it has?
thanks
I've been doing a ton of research and I have found some information I wondered if anyone else had encountered this and knows it to be true.
I originally had a Motorola Surfboard 3100 modem and I've found references to the fact that this modem is incompatible with teh 10 meg speed and all you'll get is a a maximum of 6 meg.
This is what I had been getting before twelewest came and changed my modem.
I was then put on a Webstar EPC2100 modem.
However I have since discovered information that this modem is also incompatible if you hav version 1 of it.
If you have version 1 like me) it will have a white label and you won't get past 6meg.
If you have version 2 of this modem it will have a yellow label and it will be compatible and you won't have a speed issue.
So from the information I gathered I was given one modem that is incompatible in exchange for another modem that was incompatible.
Again, I don't know if this information is accuarte so if people are having speed issues can they say what modem they have, and if it's a webstar what coloured label it has?
thanks