LSainsbury
05-02-2006, 15:57
Hi,
I bought some clothes from Sports World the other day...
One item was some tracksuit bottoms - I didn't know what size to get so I played safe and got a medium and a large.
Obviously the result was going to end up with me taking a pair back. Went back on Saturday to refund the non-fitting item and was told it was company policy that they would only refund if the item was faulty. The assistant then pointed out the notice on the counter (which I did not see when I bought the items) saying the same thing. They insisted that I could only swap them of get a credit note.
After a shouting match with the manager I ended up having a second unwanted pair of tracksuit bottoms! :grind:
Anybody else been "conned" like this? Surley there is something in a consumer sales act that says I can have a refund if I didn''t want the item?
(Yes - I had the reciept)
Won't be going to SportsWorld again though - one lost future customer...:grind:
I bought some clothes from Sports World the other day...
One item was some tracksuit bottoms - I didn't know what size to get so I played safe and got a medium and a large.
Obviously the result was going to end up with me taking a pair back. Went back on Saturday to refund the non-fitting item and was told it was company policy that they would only refund if the item was faulty. The assistant then pointed out the notice on the counter (which I did not see when I bought the items) saying the same thing. They insisted that I could only swap them of get a credit note.
After a shouting match with the manager I ended up having a second unwanted pair of tracksuit bottoms! :grind:
Anybody else been "conned" like this? Surley there is something in a consumer sales act that says I can have a refund if I didn''t want the item?
(Yes - I had the reciept)
Won't be going to SportsWorld again though - one lost future customer...:grind: